Posted 9 days ago
Senior Associate Director, Debt Services
@ MUFG Investor Services
Toronto, Ontario
Overview
MUFG Investor Services is hiring a Senior Associate Director to lead an operations team and manage client relationships in debt services. The role manages daily SLAs, reviews setups and credit agreements, handles client escalations, and manages personnel. The posting states hybrid working and a full-time schedule, but no pay.
Pay:
$93,750–$137,500 a year
Responsibilities:
- Manage daily operations to meet SLAs
- Review setups, credit agreements and deliverables
- Manage client relationships and escalations
- Lead people, including feedback and performance management
- Drive efficiency and continuous improvement
Requirements summary:
- Business degree in accounting or finance
- 5+ years of management experience
- 8+ years in fund administration or private credit
- Accounting, finance or management designation is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 8+ years |
| Management experience | 5+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Education | Bachelor’s degree (required) |
| Fields of study | Accounting, Finance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
MUFG Investor Services
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We are a global leader in asset servicing and operational transformation—built for alternatives.
Full company description
MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, business process outsourcing, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody and depositary solutions, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.
- LinkedIn followers
- 159,464
- People associated on LinkedIn
- 1,973
- Reported office locations
- 1221 Avenue of the Americas, New York, US
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- 2 Hill Street, St. Helier, JE1 4FS, JE
- 24 Lombard Street, London, England, GB
- 287-289 Route d'Arlon, Luxembourg, L- 1150, LU
- 135B Matheson Blvd. W, Unit 100, Mississauga, Ontario L5R 3L1, CA
- 350 California St, San Francisco, California, US
- 50 Raffles Place, Singapore, Singapore 048623, SG
- 154 University Avenue, Suite 700, Toronto, Ontario M5H 3Y9, CA
- 1st Floor, Office No. 11, Emelle Building, 135 Arch, Makarios III Avenue, Limassol, Cyprus 3021, CY
- c/o Tricor Services Limited, Level 54, Hopewell Centre, 183 Queen's Road East, Hong Kong, Hong Kong, HK
- Business categories
- Banking
- Asset Management
- Financial Services
- Other recorded names
- MUFG Investor Services
- Specialties
- Regulated Funds
- Hedge Funds
- Real Estate
- Real Assets
- Private Equity and Private Debt
- Fund of Hedge Funds
- Foreign Exchange
- Securities Lending
- Banking & Liquidity Solutions
- ESG and Regulatory Reporting
- Custody and Depositary
- Middle Office Outsourcing
- Fund Administration
- Trustee
- Debt Services
- Fund Financing
- Foreign Exchange Overlay
- Asset Servicing
- Regulatory Reporting Services
- Post Trade Operations
- Banking
- Payments
- Venture Capital
- and Infratructure
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, business process outsourcing, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody and depositary…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 1,001-5,000 employees |
| Headquarters | New York |
| Organization type | Public Company |
| Specialties | Regulated FundsHedge FundsReal EstateReal AssetsPrivate Equity and Private DebtFund of Hedge FundsForeign ExchangeSecurities LendingBanking & Liquidity SolutionsESG and Regulatory Reporting |
| Open jobs on Jobsy | 40 |
| View page |
Company Description
About MUFG Investor Services:
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.
#LI-Hybrid
Job Description
The Senior Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day operations to ensure service level agreements are met and quality is maintained. As a manager of people, this person has to be an effective leader and team builder to help foster healthy culture and staff development.
This role requires extensive technical knowledge of loan operations, documentation, and accounting. This person is the last line of review for sensitive deliverables and is often a source of knowledge and escalation point for internal matters. Possessing extensive technical ability and outstanding attention to detail imperative to supporting the team while ensuring quality.
The Senior Associate Director is a well-rounded professional with strong commercial acumen and communication skills. This client facing role will involve significant communication with external parties, including prospective clients, and representing our brand. Additionally, the SAD will respond to any client escalations from the operations team and navigate to a resolution. This role is critical to delivering the high level of service and satisfaction MUFG is known for in the industry.
Deliverables
- Manage daily operations to ensure SLAs are met in an efficient manner
- Perform reviews on setups and credit agreements, or any other deliverables, for the operations team
- Manage client relationships and be a point of escalation
- Manage ad hoc client requests to ensure completion
- Be a leader in efficiency changes, embrace any technology updates and strive for continuous better working practices
Strategic Goals
- Champion quality and continuous improvement
- Participate in new service development and support new service rollouts
- Participate in and manage projects to enhance the overall service offering
Budgeting and Reporting
- Support and uphold a culture of control and compliance with company policy
Collaboration
- Collaboration with internal operations groups, across multiple departments, to drive results
- Management of personnel, including ongoing feedback, performance management, and recruitment
Qualifications
- University or College business degree with a concentration in Accounting or Finance
- Minimum 5 years’ experience in management
- Minimum 8 years’ working experience in fund administration or relevant financial services in private credit
- Relevant designation in accounting, finance, or management is an asset
Additional Information
What’s in it for you to join MUFG Investor Services?
Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.
So, why settle for the ordinary? Apply now for a Brilliantly Different career.
We are committed to using Artificial Intelligence (AI) tools responsibly and being transparent about what we do to build trust and confidence. At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates’ applications align with the requirements of the role.
All AI recommendations are reviewed by our recruitment team before any decisions are made.
More information on our use of AI tools is available in our Privacy Notice available to you as part of your application.
We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.
This is a backfill position.
MUFG is an equal opportunity employer.
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