Posted 4 days ago
Senior Benefits Training Coordinator
@ Desjardins Financial Security
Toronto, Ontario
Overview
Desjardins Financial Security is hiring a Senior Benefits Training Coordinator in group benefits to oversee a team of service representatives and train senior staff. The role is full-time and hybrid, with a bachelor's degree, seven years of relevant experience including two in management or training, and expert English required. The posting lists a competitive salary with annual bonus, four weeks of flexible vacation, a defined benefit pension and group insurance.
Responsibilities:
- Oversee and train a team of service representatives
- Plan team work and operations
- Manage client escalations and offer solutions
- Support management on strategic initiatives
- Liaise between the team and operations
Requirements summary:
- Bachelor's degree in a related field
- Seven years of relevant experience, two in management or training/coaching
- Advanced knowledge of group benefits
- Expert proficiency in English
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 7+ years |
| Management experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Desjardins Financial Security
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
- LinkedIn followers
- 379,882
- People associated on LinkedIn
- 43,673
- Reported office locations
- 100, rue des Commandeurs, Lévis, Québec G6V 7N5, CA
- 11 King St W, Toronto, ON M5H 4C7, CA
- 110 9 Ave SW, Calgary, AB T2P 0T1, CA
- 1 Complexe Desjardins, Montreal, QC H2X, CA
- Business categories
- Banking
- InsurTech
- Insurance
- Financial Services
- Other recorded names
- Desjardins
- Specialties
- Services financiers
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses…
| Field | Value |
|---|---|
| Industry | Banking |
| Company size | 10,001+ employees |
| Headquarters | Lévis, Québec |
| Organization type | Privately Held |
| Specialties | Services financiers |
| Open jobs on Jobsy | 40 |
| View page |
As Senior Benefits Training Coordinator in Group benefits, you will oversee a team of service representatives who focus on proactive, positive communications with clients. Your role involves using your ability to make quality decisions, optimize work processes, contribute to the organization’s strategic plan, and effectively manage a portion of operations activities. to develop talent and drive results, other fields. More specifically, you will be required to:
- Support the immediate supervisor by helping with work organization and operational planning for the team
- Help determine your unit’s service offer and ensure your projects and activities are planned and executed
- Train Senior Group service representatives to ensure that we deliver on our service offer and meet our targets
- Handle complex groups and provide training
- Manage escalations and offer solutions for clients
- Support management with strategic initiatives and create processes and best practices both within our team and across teams in business development and with operational partners
- Liaise between our team and operations to help drive results
What we offer*
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
* Benefits apply based on eligibility criteria.
#LI-Hybrid, #ON10-
What you bring to the table
- Bachelor's degree in a related field
- A minimum of seven years of relevant experience including two years of experience in management or training/coaching
- Please note that other combinations of qualifications and relevant experience may be considered
- Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Advanced knowledge of group benefits
Equity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Trade Union (If applicable)
Job Family
Member/client sales and service (FG)Unposting Date
2026-11-10Journal
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