Posted 3 days ago
Senior Configuration Analyst
@ Royal Bank of Canada
Toronto, ON · Calgary, AB · Vancouver, BC
Overview
Royal Bank of Canada is hiring a Senior Configuration Analyst in Toronto to maintain the ServiceNow CMDB, ensuring data accuracy, compliance and audit readiness for its IT infrastructure. The role is full time, salaried at 37.5 hours per week, and requires 3+ years of ServiceNow experience and strong ITIL knowledge.
Responsibilities:
- Maintain ServiceNow CMDB and resolve data discrepancies
- Design workflows to validate CMDB accuracy
- Prepare audit evidence and address compliance gaps
- Train and mentor on configuration management
Requirements summary:
- 3+ years ServiceNow experience (CMDB, Data Certification, Audit)
- Strong ITIL knowledge (Configuration, Incident, Change, Audit)
- Proven leadership and cross-functional collaboration
- Excellent analytical and communication skills
Tools & skills
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 37.5 |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | ITIL v4 Foundations (nice to have), ITIL Intermediate (nice to have) |
| Perks mentioned | Flexible hours, Performance bonus, Stock or equity, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Royal Bank of Canada
Stock listing: TSX:RY · NYSE:RY · Source checked: 2026-11-02
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
- LinkedIn followers
- 932,626
- People associated on LinkedIn
- 96,867
- Reported office locations
- 200 Bay Street, Toronto, Ontario M5J 2J5, CA
- 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA
- 2 Park St, Sydney, NSW 2000, AU
- 100 Bishopsgate, London, England EC2N 4AA, GB
- Persiaran Apec, Cyberjaya, Selangor 63000, MY
- 60 S 6th St, Minneapolis, MN 55402, US
- Business categories
- Wealth Management
- Commercial Lending
- Finance
- Banking
- Payments
- Asset Management
- Insurance
- Lending
- Financial Services
- Financial Exchanges
- Other recorded names
- Royal Bank of Canada
- RBC
- Specialties
- finance
- banking
- investing
- insurance
- financial planning
- wealth management
- and capital markets
- Profile identifies a recruitment agency
- No
- Reported total investment
- 22,251,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market…
| Field | Value |
|---|---|
| Industry | Banking |
| Company size | 10,001+ employees |
| Headquarters | Toronto, Ontario |
| Organization type | Public Company |
| Specialties | financebankinginvestinginsurancefinancial planningwealth managementand capital markets |
| Open jobs on Jobsy | 1,096 |
| View page |
Job Description
What is the Opportunity?
This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy, oversee data certification and audit processes, and implement world-class standards for Infrastructure Services while ensuring alignment with regulatory requirements.
What will you do?
- Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationships
- Ensure data accuracy, compliance, and regular updates, and resolve discrepancies
- Track, priorities, and resolve CMDB issues in ServiceNow
- Monitor SLAs and escalate complex issues for governance review
- Partner with governance and compliance teams to establish and enforce CMDB and data certification policies
- Ensure process changes are approved and communicated
- Design and manage workflows to validate CMDB accuracy
- Ensure timely attestations and drive reconciliation with enterprise Sources of Truth
- Maintain audit readiness with regular evidence and documentation
- Address compliance gaps, recommend corrective actions, and document recurring-issue fixes
- Train and mentor on configuration management and compliance requirements
- Communicate clearly with technical and non-technical stakeholders, and engage technology owners
- Regularly review and improve CM processes and ServiceNow workflows and controls
- Stay current on platform updates and industry trends
What do you need to succeed?
Must have:
- 3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
- Demonstrated expertise in ServiceNow Configuration Management Issue & Task Management
- Strong ITIL knowledge (Configuration, Incident, Change, Audit Management)
- Proven leadership capability with strong cross-functional collaboration skills
- Excellent analytical, problem-solving, and communication skills
Nice-to-Have
- ITIL v4 Foundations certification
- Familiarity with regulatory standards and audit frameworks
- ServiceNow Discovery experience
- 2+ years supporting and monitoring audit controls and IT compliance procedures
- ITIL Intermediate certifications
- Prior ServiceNow CMDB management experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Opportunities to do challenging work
- Access to a variety of job opportunities across business and geographies
#LI-POST
#TECHPJ
Job Skills
Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time ManagementAdditional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2026-11-03Application Deadline:
2026-11-25Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
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