Posted 12 days ago
Senior Conversation Designer, AI & Virtual Agents
@ GFT Technologies SE
Toronto, Ontario
Overview
GFT Technologies SE is hiring a Senior Conversation Designer to lead intelligent conversational experiences across virtual agents, chatbots, voicebots and AI service channels. The role transforms complex business processes into simple conversations, runs discovery workshops and usability testing, and sets conversation design standards without direct people management. Proposed salary is 100k to 130k.
Responsibilities:
- Design end-to-end conversational experiences across voice, chat and virtual agent channels
- Lead discovery workshops to understand user needs and business rules
- Create conversation flows, intents, prompts and escalation paths
- Conduct usability testing and analyse conversation data
Requirements summary:
- 4+ years in conversation design, conversational AI, content design or UX writing
- Experience delivering a production chatbot, voicebot or virtual agent
- Strong writing skills and passion for plain language
- Strong collaboration and stakeholder management skills
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-31
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 4+ years |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
GFT Technologies SE
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
GFT Technologies is an AI-centric global digital transformation company. We design advanced data and AI transformation solutions, modernize technology architectures and develop next-generation core systems for industry leaders in Banking, Insurance, Manufacturing and Robotics. Partnering closely with our clients, we push boundaries to unlock their full potential. With deep industry expertise, cutting-edge technology, and a strong partner ecosystem, GFT delivers responsible AI-centric solutions that combine engineering excellence, high-performance delivery and cost efficiency. Our team of 12,000+ technology experts operate in 20+ countries worldwide offering career opportunities at the forefront of software innovation. Let’s Go Beyond_ Legal Disclaimer: https://www.gft.com/int/en/legal-disclaimer
- LinkedIn followers
- 390,935
- People associated on LinkedIn
- 12,929
- Reported office locations
- Schelmenwasenstr. 34, Stuttgart, Baden-Württemberg 70567, DE
- Via Sile, 18, Milan, MI 20139, IT
- 6th Floor, 7 Bishopsgate, London, EC2N 3AR, GB
- Al. Rio Negro, núm 585, Ed. Jaçarí, 1 andar, cj 18, Barueri - Alphaville, São Paulo 06.454-000, BR
- Avinguda Alcalde Barnils, 71, Sant Cugat del Vallès, Barcelona, 08174, ES
- 261 Madison Avenue, 19th Floor, New York, New York 10016, US
- Square de Meeus 35, Brüssel, Region Brüssel 1000, BE
- RM D 7/F Hollywood CTR 77-91, Queen’s RD, West Sheung Wan, CN
- Edificio 7B Ultrapark, La Aurora Heredia, CR
- 18, Avenue Léo Lagrange, Niort, Nouvelle-Aquitaine 79000, FR
- 990 Avenue de Bourgogne, Suite 510, Quebec, Québec G1W 0E8, CA
- Calle Gobernador Agustín Vicente, Eguia 46, 6º Colonia San Miguel, Mexico City, Chapultepec 11850, MX
- Sterlinga Business Centre Sterlinga 8a, Lodz, 91-425, PL
- Baumackerstrasse 24, Zürich, 8050, CH
- 16 Raffle Quay, #33-03, Hong Leon Building, Singapore, 048581, SG
- Oxford Street, Spaces, Peter House, Manchester, England M1 5AN, GB
- 1 University Ave, suite 5-116, Toronto, Ontario M5J 2P1, CA
- 3 Place Ville-Marie, Suite 3083, Montreal, Quebec H3B 2E3, CA
- Am Belvedere 8, Vienna, 1100, AT
- Otto-Lilienthal Straße 36, Böblingen, Baden-Württemberg 71034, DE
- Joseph-Schumpeter Allee 1, Bonn, North Rhine-Westphalia 53227, DE
- Savignystraße 34, Frankfurt, Hesse 60325, DE
- Bahnhofplatz 12, c/o Design Offices, Karlsruhe, Baden-Württemberg 76137, DE
- Via Pratese, 213, Florence, Tuscany 50145, IT
- Avenida de Bruselas, 26, Alcobendas, Community of Madrid 28108, ES
- 174 Thai Ha Street, 9th Floor, Trung Liet Ward, Hà Nội 11515, VN
- 29a Nguyen Dinh Chieu Street, Room 02-115, 2nd Floor, Lim Tower 3, Phuoc Hiep Ward, Ho Chi Minh City 78106, VN
- Avenida Apoquindo 5950, 18th floor, office 18-120, Las Condes, Santiago Metropolitan Region 7560931, CL
- 200 Middlesex Tpke, Suite 303, Iselin, New Jersey 08830, US
- Sakore Nagar Road, TRIOS Coworking, Lalwani Icon building, Pune, Maharashtra 411014, IN
- Avenida Sete de Setembro, Corporate, 7º Andar - Rebouças, Curitiba, Paraná 80.250-210, BR
- Avenida São Francisco 98, Sorocaba, São Paulo 18095-450, BR
- Carrera 11, Davivienda Building, Bogota, Capital District 111511, CO
- Carrera 48, Business Center – Ciudad del Río, Medellín, Antioquia, CO
- De la roca de Vergallo, Lima, Magdalena del mar, PE
- Rahmannstraße 1, Eschborn, Hesse 65760, DE
- Reichenaustraße 39a, Constance, Baden-Württemberg 78467, DE
- Mies-van-der-Rohe Straße 6, c/o Design offices, Turm 2, Munich, Bavaria 80807, DE
- Leopoldstraße 1, Sankt Georgen im Schwarzwald, Baden-Württemberg 78112, DE
- Calwer Straße 33, Stuttgart, Baden-Württemberg 70173, DE
- Corso Roma, 5, Montecatini Terme, Tuscany 51016, IT
- Viale dell'industria, 60, Padua, Veneto 35129, IT
- Corso Regio Parco, 15, Turin, Piedmont 10152, IT
- Corso Francesco Ferrucci, 112, Turin, Piedmont 10138, IT
- Clayton - Ciudad del saber, Panamy City, PA
- Business categories
- Information Technology
- Software
- IT Management
- Financial Services
- Big Data
- Other recorded names
- GFT Technologies SE
- GFT Technologies
- Specialties
- Information Technology
- ServiceNow
- Technology
- Banking
- Insurance
- Industry
- Cloud
- IT
- Software
- Blockchain
- DLT
- and AI
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
GFT Technologies is an AI-centric global digital transformation company. We design advanced data and AI transformation solutions, modernize technology architectures and develop next-generation core systems for industry leaders in Banking, Insurance, Manufacturing and Robotics. Partnering closely with our clients, we push boundaries to unlock their full potential. With deep industry expertise, cutting-edge…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 10,001+ employees |
| Headquarters | Stuttgart, Baden-Württemberg |
| Organization type | Public Company |
| Specialties | Information TechnologyServiceNowTechnologyBankingInsuranceIndustryCloudITSoftwareBlockchain |
| Open jobs on Jobsy | 13 |
| View page |
Shape the Future of Customer Conversations
We're looking for a Senior Conversation Designer to lead the design of intelligent, human-centred conversational experiences across virtual agents, chatbots, voicebots, and AI-powered service channels.In this role, you'll transform complex business processes into simple, intuitive conversations that help customers and employees get what they need quickly and effortlessly. You'll work at the intersection of customer experience, content design, AI, and service innovation, partnering with cross-functional teams to deliver scalable, accessible, and trusted digital experiences.
What You'll Do
Design end-to-end conversational experiences across voice, chat, messaging, and virtual agent channels
Lead discovery workshops to understand user needs, business goals, policies, and service requirements
Create conversation flows, intents, prompts, escalation paths, authentication journeys, and handoff experiences
Develop clear, inclusive, plain-language content that drives engagement and task completion
Partner with product, UX, operations, technology, and business teams to bring designs to life
Conduct usability testing and analyse conversation data to continuously improve performance and customer outcomes
Establish and evolve conversation design standards, reusable patterns, and best practices
Coach and influence teams on effective conversational AI design without direct people management responsibilities
What You Bring
4+ years of experience in Conversation Design, Conversational AI, Content Design, UX Writing, Service Design, or a related field
Experience delivering at least one production chatbot, voicebot, virtual agent, or conversational AI solution
Strong skills in conversation architecture, intent design, prompt writing, error handling, fallback strategies, and agent handoffs
Experience conducting discovery, prototyping, user testing, and post-launch optimisation
Exceptional writing skills with a passion for plain language and customer-centred design
Ability to translate complex processes and business rules into intuitive conversational experiences
Strong collaboration and stakeholder management skills
Nice to Have
Experience with Genesys Cloud, Genesys AI Studio, or similar conversational AI platforms
Background in regulated industries such as insurance, healthcare, public sector, or financial servicesKnowledge of accessibility standards, responsible AI practices, and conversational analytics
Experience designing both voice and digital conversational experiences
Bilingual English/French capabilities
Proposed salary : 100k to 130k
Journal
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