Senior Coordinator-CHW Programs

Title: Senior Coordinator-CHW Programs

Employee Working Location: In-Person (Barrie, ON)

Employment Status: Fixed Term Full-Time (8 months)

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Senior Program Coordinator (Meals on Wheels) plays a key role in coordinating, supporting, and enhancing the planning and execution of programs and services. They work closely with internal teams, external stakeholders, and clients to ensure services are delivered efficiently, compassionately, and in response to community needs. Acting as a key connector, they help facilitate service improvements, stakeholder engagement, and seamless program/service execution within their designated program, service line, or functional area. Additionally, the role may provide training, guidance, and recognition to volunteers, ensuring adherence to standards and policies.

In this role you will:

• Oversight of daily Meals on Wheels operations, including delivery coordination and service continuity.

• Build and maintain relationships with food suppliers, external partners, and volunteers to foster collaboration, coordination, and mutual understanding. Serve as a key point of contact for internal and external stakeholders, ensuring smooth communication and engagement.

• Ensure services are delivered efficiently, effectively, and in alignment with CRC standards, policies, and community needs.

• Collaborate with internal teams such as intake team to ensure the program meets the needs of the communities served, address operational challenges and maintain service quality.

• Oversee the deployment of resources (staff, volunteers, equipment, etc.) for program/service delivery.

• Support the development and implementation of training for staff and volunteers involved in program/service delivery.

• Monitor and escalate client and volunteer safety concerns, service disruptions and incidents including Not Seen/Not Found situation.

• Assist in resource management, including tracking budgets, procurement needs, and reporting requirements.

• Ensure accurate client and volunteer records, service data and program performance reporting.

• Track program/service outcomes and report on performance, challenges, and success stories to internal stakeholders and external partners.

• Prepare regular program/service reports and assist with the collection of data for assessments and program/service evaluations.

• Identify areas for process improvement within the program and service delivery framework and recommend changes.

• Contribute to the development of new program/service strategies and solutions to improve service delivery.

• Provide guidance to program staff and volunteers, ensuring they are trained, supported, and motivated.

• Provide on-site management support of financial assets and activities (petty cash, cash receipting, donations).

What we are looking for:

• Qualifications include a minimum of 4-5 years' experience and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience. • Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint), SharePoint and databases.

• Ability to identify, investigate and analyze problems, identify root causes and risks, and apply technical, functional and organizational knowledge to develop solutions.

• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.

• Experience in program/service coordination, including the development and implementation of program/service plans, budgets, and evaluation activities.

• Experience in managing client relationships by understanding client needs, addressing concerns, and ensuring overall client satisfaction.

• Ability to demonstrate compassion, empathy and understanding for individuals with differing cognitive and physical abilities or those experiencing stressful situations

• Ability to identify opportunities for process creation and/or improvement to enhance efficiency and effectiveness in service delivery.

Working Conditions:

• Will be working primarily in an office-like setting.

• Some domestic travel required, including visits to other office sites, food supplier depots, and Service Participants homes.

• Work requires the ability to work to multiple, conflicting deadlines.

• Requires concentration, attentiveness, and attention to detail.

• Work requires interactions with Service Participants who may be agitated or are experiencing stressful situations.

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

Posted until 11:59 PM EDT on November 12, 2026