Senior Design Lead

About Multiplayer

We are Multiplayer! We design and build products that work for people, so people can do their best work.

We design product experiences that bring purpose and delight to everyday tasks. Working side by side with our clients, we help rapidly build their internal design capabilities. And we’re dedicated to fostering happiness in our own culture and in every client relationship.

We believe happiness is good business. When people are happier at work, they perform better, think smarter, and achieve more. This belief powers our approach, which we call Happiness by Design.

Let’s build a happier way to work—together.

The person we're looking for

We're seeking a Senior Design Lead with a proven ability to bring clarity to complex problems. You'll guide multiple projects and teams, coach designers to grow their craft, and be a trusted voice for design with senior stakeholders. You'll also manage direct reports and client relationships.

Job Overview

• Lead multiple complex design projects or workstreams, defining approaches, deliverables, and timelines while guiding teams through ambiguity.
• Know when to step in, when to delegate, and how to keep the team aligned and working collaboratively.
• Maintain consistent design judgement and critical rigour.
• Coach direct reports, leads and senior designers to sharpen their critique and articulate a clear point of view.
• Identify opportunities to strengthen design thinking across your team's projects, helping designers slow down, question assumptions, and avoid shortcuts that weaken the work.
• Own client relationships, managing expectations, addressing concerns, and escalating strategic decisions to directors as needed.
• Establish and articulate the design strategy to the team to ensure work is aligned with business goals, and work with senior clients to align on future-state vision.
• Advocate for and defend design decisions at a senior stakeholder level, translating design rationale into language that resonates with executive audiences.

Requirements

• Proven 8 years full-time industry experience as a product designer
• 4+ years of people management experience
• Portfolio we can access
• Must have a minimum 3-hour overlap with Toronto EST timezone

Benefits

• $135,000 - $165,000 annually
• Work from anywhere
• Annual 15% discretionary bonus
• Paid time off (over 20 days)
• Health benefits
• Training & development opportunities
• Annual team-wide trip