Posted 2 months ago
Senior Director, Digital Experience Platforms
@ Klick
Toronto, Ontario
Overview
Klick is hiring a Senior Director, Digital Experience Platforms to lead technical delivery, architecture and quality across client digital platform engagements. The role oversees CMS, analytics, DAM, personalization and AI-enabled capabilities, and advises client stakeholders. The posting is hybrid, full-time, and the final pay depends on location, skills, education and experience.
Responsibilities:
- Lead technical direction and delivery across client engagements
- Design and approve architectures across CMS, DAM and analytics platforms
- Define digital measurement, personalization and experimentation frameworks
- Drive adoption of AI tooling and automation
- Lead technical discovery and client presentations
Requirements summary:
- 8+ years in marketing technology or digital platform delivery
- 3+ years leading technical teams
- Hands-on experience with Contentful and AEM
- Experience with GA4 or Adobe Analytics
- Experience with DAM, personalization and experimentation platforms
- Agile/Scrum client delivery experience
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-09-02
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Experience | 8+ years |
| Management experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Indigenous peoples, Racialized people, People with disabilities |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Klick
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
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Full company description
Klick Health is the world’s largest independent commercialization partner for life sciences. For over 25 years, Klick has been laser-focused on developing, launching, and supporting life sciences brands to maximize their full market potential as a core commercialization partner. Klick is opening offices in regional hubs and key markets to provide local support for our clients in countries outside of North America. These seven new offices are purpose-built to replicate the core components of our culture and values and be 100% dedicated to the pharma and life sciences business. We believe that when your people are the center of gravity, clients are the ultimate beneficiaries. Success, in its highest form, is always mutual. Our culture of kindness and high performance attracts innovators and leaders who care about doing the best work possible in an environment that supports their rapid growth. Together, we can turn any problem into a potentially life-changing opportunity.
- LinkedIn followers
- 158,559
- People associated on LinkedIn
- 1,892
- Reported office locations
- 175 Bloor Street East, Toronto, Ontario M4W 3R8, CA
- 240 W 40th St, 12th Floor, New York, NY 10018, US
- 510 Walnut St, 13th Floor, Philadelphia, Pennsylvania 19106, US
- 30 Stamford Street, London, SE1 9LQ, GB
- 109 North Bridge Road, #05-21, Singapore, 179097, SG
- Avenida Nacoes Unidas 14261, São Paulo, Cidade Monções 77500-000, BR
- Business categories
- Health Care
- Internet
- Life Science
- Other recorded names
- Klick
- Specialties
- Brand Strategy
- Clinical Review and Analysis
- Copywriting
- Creative Technology
- CRM Strategy
- Digital Media
- Disease Awareness
- Experience Design
- Film and Video
- Launch Tactical Readiness
- Machine Learning
- Media Planning
- Medical Editing
- Medical
- Legal
- and Regulatory
- Out-of-Home
- Platforms
- Programmatic
- SEO
- Social Media
- and Tech Advisory
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Klick Health is the world’s largest independent commercialization partner for life sciences. For over 25 years, Klick has been laser-focused on developing, launching, and supporting life sciences brands to maximize their full market potential as a core commercialization partner. Klick is opening offices in regional hubs and key markets to provide local support for our clients in countries outside of North America…
| Field | Value |
|---|---|
| Industry | Advertising Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1997 |
| Specialties | Brand StrategyClinical Review and AnalysisCopywritingCreative TechnologyCRM StrategyDigital MediaDisease AwarenessExperience DesignFilm and VideoLaunch Tactical Readiness |
| Open jobs on Jobsy | 37 |
| View page |
Company Description
The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.
About Our Technology Craft
Our Technology Craft powers Klick’s innovation through platforms, products, and emerging technologies. This craft enables scale, efficiency, and experimentation across the business. Technology teams transform ideas into functional, future-ready solutions. Their work supports both client delivery and internal growth.
Job Description
The Senior Director, Digital Experience Platforms is a senior technical leader responsible for the delivery, quality, and strategic direction of digital experience and platform solutions across a portfolio of client engagements. The role serves as a senior technology advisor to client stakeholders while leading architects, developers, and technical specialists across CMS, analytics, DAM, personalization, experimentation, and AI-enabled capabilities. The role partners with Client Services, Technical Engagement Leads, Project Management, Analytics, and other technical teams to connect technical execution with measurable client outcomes.
What You’ll Do
- Lead technical direction and delivery across client engagements, overseeing architecture, quality, scope, timelines, budgets, and resolution of complex platform and delivery issues.
- Design, review, and approve architectures across Contentful, AEM, WordPress, Drupal, DAM platforms, analytics solutions, personalization tools, and associated integrations.
- Define and implement digital measurement, personalization, experimentation, and DAM frameworks using tools such as Google Tag Manager, Adobe Launch, Google Analytics 4, Adobe Analytics, Adobe Target, Optimizely, Bynder, and AEM Assets.
- Drive adoption of AI tooling, automation, coding assistants, and AI-enabled digital experience capabilities to improve delivery efficiency, platform functionality, and client outcomes.
- Lead technical discovery, requirements definition, solution scoping, client presentations, and strategic recommendations while partnering with director-level and executive client stakeholders.
Qualifications
Required:
- 8+ years of progressive experience in marketing technology, software development, or digital platform delivery, including 3+ years leading technical teams, with responsibility for delivery, architecture, or people management.
- Hands-on experience with enterprise CMS platforms including Contentful and AEM, with demonstrated delivery of production digital experiences and platform integrations.
- Experience leading and mentoring technical teams across onshore and offshore delivery models, including workload distribution, capacity planning, performance management, and career development.
- Experience designing and implementing enterprise digital measurement solutions using tag management, event-based tracking, data layers, consent-compliant analytics, and platforms such as Google Analytics 4 or Adobe Analytics.
- Experience with enterprise DAM, personalization, and experimentation platforms, including metadata governance, workflow configuration, audience targeting, A/B or multivariate testing, and integrations with CMS, CDP, CRM, or marketing technology platforms.
- Experience delivering client-facing technology programs in an agency or consulting environment using Agile/Scrum or comparable SDLC methodologies, including requirements, scope, technical recommendations, and executive-level communication.
Desired:
- Comfort and enthusiasm for using AI as a regular part of how work gets done.
- Experience supporting technology programs within pharmaceutical, biotech, healthcare, or life sciences agency environments.
- Experience integrating AI-powered capabilities such as semantic search, content recommendations, generative personalization, or AI-enabled content workflows into production digital experience platforms.
- Experience with AI-assisted development tools such as GitHub Copilot, Claude Code, or equivalent, with examples of improved engineering workflows or delivery efficiency.
- Experience advising clients on platform-native AI capabilities across Contentful, AEM, Optimizely, or related MarTech platforms.
- Experience contributing to business development through SOW development, technical proposal reviews, capability presentations, or client growth initiatives.
Additional Information
This posting is for an existing vacancy at Klick. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.
#LI-TH1 #LI-Hybrid
Our Commitment to Inclusion
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.
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