Senior Manager - Trusts

Job Description

What is the opportunity?

Join RBC Royal Trust as a Senior Manager, Trusts, and lead a dynamic regional trust team dedicated to delivering exceptional client service. This is a unique leadership opportunity to help shape the future of trust administration and client relationships while driving business growth.

You'll leverage your extensive trust and estate expertise to develop talented professionals, strengthen internal and external partnerships, and enhance client experience through excellence and RBC's comprehensive capabilities. Partner with leadership to influence and deliver regional strategy, ensure operational excellence, and build a client-centric culture that continuously sets industry standards to make a meaningful impact on our clients.

What will you do?

• Lead & Develop Team: Manage and mentor Principal/Senior Trust Officers, Trust Managers, and Regional Support Teams, providing coaching, development, and performance feedback to build a high-performing trust team.

• Drive Client Excellence: Oversee trust account management and administration, ensuring superior client service delivery and continuous improvement in administration standards and client communication.

• Champion Culture & Engagement: Foster a supportive work environment that promotes employee engagement, recognition, and alignment with RBC values

• Build Business Growth: Develop relationships with internal RBC partners and external Centres of Influence (accountants, lawyers, family offices) to capture referral opportunities

• Manage Operations & Risk: Ensure adherence to regulatory requirements, implement risk management initiatives, and maintain compliance with all applicable laws and RBC policies.

• Succession & Talent Planning: Actively recruit new employees and manage succession planning to ensure continuity and capability within your team.

• Collaborate Across RBC: Work with Senior Management in Risk, Client Experience, and other RBC divisions to align regional initiatives with national standards while addressing local market needs.

What do you need to succeed?

Must haves:

• 7-10 Years of Senior Management Experience – In the Trust & Estate related segment with proven track record of leading and developing teams.

• TEP Designation or Equivalent – Required certification demonstrating expertise in trust and estate planning;

• Advanced Knowledge of Personal Trust Products and Services – Deep understanding of trust administration, personal trust structures, and trust-related services.

• Leadership and People Management Skills – Demonstrated ability to manage, coach, mentor, and develop diverse teams; strong track record of performance management and succession planning.

• Knowledge of Legal and Regulatory Framework – Strong understanding of Common Law relative to Estate, Trust and Agency business; knowledge of income tax laws, anti-money laundering requirements, and regulatory compliance.

• Client Relationship Management Expertise – Ability to manage complex personal and family dynamics, the grieving process, and conflict resolution; proven ability to communicate about investment, estate, financial, trust, and taxation issues.

Nice-to-have:

• Experience with Centres of Influence (COIs) Relationships – Background developing and maintaining relationships with accountants, lawyers, family offices, and other trusted advisors to drive referrals.

• Experience in Talent Development and Succession Planning – Background in identifying high-potential employees, creating career development pathways, and building bench strength for future leadership roles.

• Client-Centric Service Innovation – Experience implementing or championing client experience initiatives, proactively addressing client concerns, and driving continuous improvement in service delivery and client satisfaction.

• Proven Track Record in Building High-Performance Teams – Demonstrated ability to foster collaborative team environments, celebrate successes, and drive employee engagement and retention.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

• Access to a variety of job opportunities across business.

Job Skills

Accountability, Accountability, Building Talent, Business Perspective, Business Productivity, Change Management, Client Centricity, Commercial Acumen, Creativity, Cross-Team Collaboration, Customer Service, Customer Service Management, Decision Making, Empowerment, High Impact Communication, Long Term Planning, Negotiation, Organizational Leadership, Performance Management (PM), Perseverance and Follow-Through, Problem Management, Process Management, Resource Management, Sales, Sales Activities {+ 6 more}

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-31

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.