Posted 3 months ago
Senior Principal Industry Analyst Relations
@ PagerDuty
Toronto, Ontario
Overview
PagerDuty is hiring a Senior Principal Industry Analyst Relations to lead its analyst relations program, building the strategy and nurturing relationships with the industry analyst community. The role sits in product marketing, reports to the Senior Director of Product Marketing Operations, and requires two days a week in the Toronto office. Base salary is $153,000 to $231,000 CAD, with possible bonus, commission, equity and benefits.
Responsibilities:
- Build and execute the analyst relations strategy and program
- Maintain relationships with industry analysts and coordinate calls
- Prepare spokespeople and briefing materials for analyst engagements
- Measure the AR program's impact on marketing and sales goals
- Conduct research on analyst coverage and competitors
Requirements summary:
- Bachelor's degree
- 8+ years in enterprise technology communications, marketing or product marketing
- Analyst relations, product marketing or market research experience
- Strong content creation and program management skills
- Interest in AI and automation tools for research delivery
- Experience with Gartner, Forrester or IDC preferred
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-08-19
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Marketing |
| Experience | 8+ years |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Perks mentioned | Generous paid time off, Generous parental leave, Retirement plan, Stock or equity, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
PagerDuty
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future. Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe. Join us to lead uncharted efforts and reinvent how companies run.
- LinkedIn followers
- 60,878
- People associated on LinkedIn
- 1,300
- Reported office locations
- 600 Townsend Street, Suite 200, San Francisco, CA 94103, US
- 905 King St W, 600, Toronto, Ontario M6K 3G9, CA
- 725 Ponce de Leon Ave NE, Atlanta, Georgia 30306, US
- 1 Fore Street Avenue, London, England EC2Y 9DT, GB
- 161 Castlereagh St, Sydney, New South Wales 2000, AU
- Lisbon, PT
- Avenida Apoquindo 5950, Las Condes, Santiago Metropolitan Region 7560931, CL
- Business categories
- Information Technology
- Software
- Generative AI
- IT Management
- SaaS
- Cloud Computing
- Analytics
- Agentic AI
- Other recorded names
- PagerDuty
- Profile identifies a recruitment agency
- No
- Reported total investment
- 523,600,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 1,001-5,000 employees |
| Headquarters | San Francisco, CA |
| Organization type | Public Company |
| Year founded | 2009 |
| Open jobs on Jobsy | 7 |
| View page |
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
We are looking for a Senior Principal Industry Analyst Relations to lead our AR program by building and executing our strategy and nurturing relationships amongst our analyst community. As part of the product marketing team, you will provide strategic and tactical support that helps shape our story and grow the program. The role will report to the Senior Director of Product Marketing Operations and work closely with key stakeholders across the company to execute AR strategy and nurture PagerDuty’s relationships with the industry analyst community. Analyst relations plays a strategic and visible function at PagerDuty and we’re looking for a collaborative, capable and driven individual who can jump in and make an impact quickly.
Key Responsibilities
- Shape our category story and the industry analyst strategy and program to drive the category
- Build strategic relationships with current industry analysts while identifying and growing the program
- Coordinate analyst calls and maintain AR program calendar
- Drive analyst awareness of PagerDuty’s offerings and expand analyst understanding of company business strategy and product offerings
- Prepare and support spokespeople engaging with analysts, including creation of briefing materials, compiling presentation content and staffing calls
- Maintain AR interactions database and lead measurement of the AR program’s impact on both marketing and sales goals
- Lead and prioritize inbound requests for information including participation in research and customer references
- Conduct foundational research in analyst coverage areas, competitor investments, etc. to surface recommendations for program growth
Basic Qualifications
- Bachelor’s degree
- 8+ years experience in enterprise technology communications, marketing, or product marketing
- Working experience in Analyst Relations , Product Marketing , Market Research and Strategy
- Proven content creation and story shaping, strategic planning, program management and exceptional attention to detail
- Interest in speeding and improving research and survey delivery with AI and automation tools
Preferred Qualifications
- Working with industry analyst firms including Gartner, Forrester Research, IDC
The base salary range for this position is $153,000.00 - $231,000.00 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Toronto office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
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