Posted 10 months ago
Senior Service Designer
@ Querentia Inc.
Vancouver, British Columbia
Overview
Querentia Inc. is hiring a Senior Service Designer on a contract basis to lead service discovery and design for Workflow Services. The role facilitates workshops, builds service blueprints and user journey maps, and defines future-state, SDG-aligned workflows with product, UX, development and platform teams. Candidates need at least 7 years of human-centred service design experience within the last 10 years.
Responsibilities:
- Lead service discovery and design for Workflow Services
- Facilitate workshops and co-design sessions
- Develop service blueprints and user journey maps
- Define future-state, SDG-aligned workflows
- Collaborate with product, UX, development and platform teams
Requirements summary:
- Minimum 7 years in human-centred service design within the last 10 years
- Experience with complex government or enterprise platforms
- Expertise in journey mapping, service blueprints, co-design and facilitation
- Strong experience in agile delivery models
- Experience with FigJam, Miro, Figma or similar tools
- Preferred: experience designing services across enterprise common platforms
Tools & skills
Source and dates
Source type not verified · jsonld
- Employer posting date
- 2026-01-25
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Design & creative |
| Experience | 7+ years |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Querentia Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 331 |
Role Overview
The Senior Service Designer will lead service discovery and design activities for Workflow Services, including facilitating workshops, developing service blueprints and user journey maps, and defining future-state, Single Digital Gateway (SDG)-aligned workflows. The role will work collaboratively with product, UX, development, and platform teams to ensure workflow designs are reusable, scalable, and aligned with enterprise standards.
Demonstrated Experience
•
Minimum 7 years experience within the last 10 years in human-centered service design.
•
Demonstrated experience with complex government or enterprise platforms.
•
Expertise in journey mapping, service blueprints, co-design, and facilitation.
•
Strong experience working within agile delivery models.
•
Experience with FigJam, Miro, Figma, or similar tools.
Preferred Experience
Preference may be given to candidates with:
•
Experience designing services that integrate across enterprise common platforms.
Journal
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