Posted 84 months ago
Service Advisor
@ Mercedes-Benz Burlington
Burlington, Ontario
Overview
Mercedes-Benz Burlington is hiring a full-time Service Advisor to be the primary contact for service customers, handling consultations, documentation and service sales. The role requires working busy shifts across mornings, evenings and weekends.
Responsibilities:
- Serve as primary contact for service customers
- Consult on vehicle concerns and document them
- Explain maintenance and repair details
- Prepare documents for customer visits
- Promote sale of labour, parts and accessories
Requirements summary:
- Proven teamwork track record
- Commitment to excellent customer service
- Good communication and problem solving
- Comfort with busy shifts
- Available for mornings, evenings and weekends
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2019-12-11
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mercedes-Benz Burlington
| Field | Value |
|---|---|
| Open jobs on Jobsy | 6 |
We are looking for a customer focused Service Advisor to join our Mercedes-Benz Burlington Team. When customers come to Mercedes-Benz Burlington, they look to us to provide unmatched customer care and a lifestyle experience that’s second to none. If you share our passion for delivering an unparalleled customer experience, and continual self-development, while representing a luxury brand, we would like to hear from you.
What you will do:
- As a brand ambassador you will be the primary contact for our service customers providing exceptional customer service with every interaction
- Ensure all customer visits are hassle free by preparing for their arrival in advance, ensuring all documentation has been prepared completely and correctly
- Greet customer, conduct active vehicle side service consultation, document any customer concerns, facilitate necessary service and promote the sale of labour, parts and accessories
- Discuss all maintenance and repair details and recommendations. Ensuring open communication between the service department and the customer.
- Anticipate client’s needs and provide helpful recommendations
- Drive rapport through relationship management
- Generate, process, and maintain documents in accordance with Mercedes-Benz Canada and Mercedes-Benz Burlington policies
At times, business needs arise and you may be asked to complete other duties as required.
What you will bring to the role:
- A proven track record of superb teamwork
- A commitment to excellence and a history of providing customer service that goes above and beyond what people expect
- You have good communication, problem solving, task planning, and organizational skills
- Experienced and comfortable with working busy shifts
- Available to work a variety of shifts (mornings, evenings and weekends)
This position will fill a vacancy amongst the existing team.
We thank all interested candidates but only those selected for an interview will be contacted.
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