Service director

@ Le Groupe JLD-Laguë

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Quebec

Full-time3+ years experience

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SIGNALS

Overview

Le Groupe JLD-Laguë, a large John Deere dealership in Eastern Canada, is hiring a full-time service director to lead the Service Department toward operational, financial and customer satisfaction goals. The role covers team management, customer relationships and garage capacity, and the posting asks for three or more years of supervisory experience in after-sales service. It offers a monthly and annual bonus, group insurance and RRSP after three months, and a cellphone and laptop.

Responsibilities:

Diriger et gérer toutes les activités du département du service
Établir les objectifs du département et des employés et en assurer le suivi
Recruter, intégrer, former et développer les employés
Gérer la performance et le comportement des employés
Assurer le suivi des communications et résoudre rapidement les litiges

Requirements summary:

Diplôme collégial ou universitaire, de préférence en mécanique, pièces ou domaine connexe
Trois ans ou plus d'expérience en supervision dans un service après-vente
Capacité à gérer les situations urgentes avec les clients
Excellentes habiletés en communication, encadrement, planification et leadership
Anglais fonctionnel (un atout)

Tools & skills

John Deere

Benefits mentioned

Retirement plan

Source and dates

Job-board feed · jobillico

Employer posting date: 2026-10-29
First seen by our source: 2026-10-30
Source record updated: 2026-11-06

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

Seniority	Manager
Department	Business operations
Experience	3+ years
Management experience	3+ years
Manages people	Yes
Hours per week	40 (estimated)
Work setting	Office, Warehouse
Position	Sitting and standing
Physical demands	physical low · computer moderate
Languages	French, English
Education	College diploma (preferred), Bachelor’s degree (preferred)
Fields of study	Mechanics, Parts, Related field
Perks mentioned	Retirement plan, Performance bonus, Employee discount, Paid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Le Groupe JLD-Laguë

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Field	Value
Open jobs on Jobsy	22

Job description

Are you looking for a career and challenges that are EXTRAORDINARY? You’ve found the right place!

JLD-Laguë Group is one of the largest John Deere dealerships in Eastern Canada, with 19 locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.

ROLE:

Lead and manage all activities within the Service Department, driving the team toward achieving operational, financial, and customer satisfaction objectives.
Ensure that each team member understands their role and takes ownership of their responsibilities.
Develop and maximize the skills, abilities, and potential of employees.
Ensure appropriate follow-up throughout the communication chain (with customers, between employees, between departments, and between branches).
Establish objectives for the department and the employees under their supervision, and ensure regular follow-up to monitor progress and results.

YOU LOVE:

Know and understand all operations within the Service Department.
Meet operational, financial, and customer satisfaction objectives.
Take the necessary actions to maximize shop capacity and maintain optimal volume at all times.
Ensure the team is 100% customer-focused, finding solutions and building long-term customer loyalty.
Build and develop strong relationships with customers.
Maximize the customer experience.
Recruit, onboard, train, and develop employees.
Clearly communicate roles, responsibilities, and expectations to employees.
Manage employee performance and behavior.
Foster and maximize teamwork within and across departments.
Ensure disputes are resolved quickly and in the best interest of the company.
Ensure a clean and safe work environment.
Maintain effective communication and a positive work environment.
Perform other duties and responsibilities related to the position.

WE OFFER :

Monthly and annual bonus plan based on the department results
Group insurance and RRSP after 3 months of seniority;
A cellphone and a laptop;
Workwear provided by the employer;
Corporate discounts for our employees and your family
Ongoing training for our employees offered by our in-house trainer and by John Deere.

IDEALLY YOU HAVE:

A college or university degree, preferably in mechanics, parts, or a related field.
The ability to manage urgent situations with customers and coordinate garage operations.
Three or more years of experience in a supervisory or management role within an after-sales service department.
A strong interest in mechanics.
A passion for the agricultural, commercial, or industrial sectors.
Functional English skills (an asset).
Excellent communication, coaching, planning, organizational, and leadership skills, along with strong professional integrity and a genuine passion for customer service.

Join our team of over 550 employees and build your EXTRAORDINARY career—with us!