Posted 4 months ago
Service Dispatch Coordinator
@ Stingray
Montréal, Quebec
Overview
Stingray is hiring a Service Dispatch Coordinator for its Customer Support team in Montreal to resolve technical issues requiring technician visits for Stingray Business clients. The role coordinates subcontractor technicians and equipment orders, keeps customers updated, and handles quotes and work orders. The posting requires over 2 years of similar experience and French and English proficiency; hybrid work with Fridays from home is offered.
Responsibilities:
- Coordinate technician dispatch and equipment orders
- Keep customers updated by phone and email
- Maintain subcontractor relationships
- Prepare quotes for out-of-warranty replacements
- Create, review and approve work and purchase orders
Requirements summary:
- Over 2 years in a similar role
- Written and spoken French and English
- Strong organization and time management
- Handle multiple tasks in a fast-paced environment
- Familiarity with Salesforce and/or NetSuite
Tools & skills
Source and dates
Source type not verified · stingray-careers
- Employer posting date
- 2026-07-06
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Encouraged to apply | Women, Indigenous peoples, People with disabilities, Racialized people |
| Perks mentioned | Wellness, Transit support, Free or discounted meals, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Stingray
| Field | Value |
|---|---|
| Open jobs on Jobsy | 10 |
At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?
Our Customer Support team is seeking a dynamic and detail-oriented Service Dispatch Coordinator to assist with the timely and efficient resolution of technical issues requiring technician visits for Stingray Business clients. If you possess strong organizational skills, problem-solving abilities, and the capacity to work autonomously, we want to meet you!
Your day-to-day
- Coordinate the dispatch of technicians (subcontractors) and order equipment when applicable to ensure timely service case resolution
- Keep customers updated throughout the case management process via telephone and email
- Maintain and strengthen relationships with subcontractors
- Prepare quotes for out of warranty service replacements
- Create, review, and approve subcontractor Work Orders and Purchase Orders, and verify corresponding invoices
Your qualifications
- Over 2 years of professional experience in a similar role
- Written and spoken proficiency in both French and English
- Strong organization skills, including time management
- Proven ability to handle multiple tasks effectively in a fast-paced environment
- Demonstrated proactivity and determination in completing tasks
- Familiarity with Salesforce and/or NetSuite
Life at Stingray
- A cool office in Montreal with the flexibility to work from home on Fridays
- Stingray café with breakfasts, lunches and snacks offered every day
- A subsidy for your OPUS card to make your commutes easier
- Shares purchase plan (with a contribution from Stingray)
- Full access to the Dialogue virtual healthcare platform
- Free fitness classes offered weekly
- Access to private consultations on nutrition and wellness
- Free language classes, training and access to the latest AI technologies and platforms to boost your productivity and creativity
- Summer hours
- Milestones celebrated with our loyalty program
- 5@7 and vibrant social events
- And much more!
We leverage AI‑supported tools to assist with the initial review of applications. These tools do not replace human judgment—final decisions are made by our recruitment teams.
Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.
Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.
Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.
Share this opportunity
Journal
Only you can see this. Kept on this device, and in your account when you sign in.