Posted 25 months ago
Service Hub Navigator
@ Canadian Mental Health Association
Kenora, Ontario
Overview
The Canadian Mental Health Association, Kenora Branch is hiring a Service Hub Navigator to screen and assess people accessing the Kenora Emergency Shelter and link them to suitable services and housing. The role is full-time and permanent, based in the shelter, with a salary range of $55,724 to $81,978 per year. Benefits include HOOPP pension, health benefits and paid vacation.
Pay:
$55,724–$81,978 a year
Responsibilities:
- Screen and assess shelter clients using VI-SPDAT and OCAN
- Make service and housing recommendations
- Conduct outreach and assertive engagement in the community
- Develop and monitor individualized recovery plans
- Maintain client files and statistical records
Requirements summary:
- BSW preferred or demonstrated equivalent
- Knowledge of mental health, concurrent disorders and brain injuries
- Applied knowledge of community resources and poverty and homelessness
- Strong communication, assessment and case management skills
- Computer literacy and trauma-informed approaches
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2024-10-27
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-28
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Social & community services |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Care home, Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Encouraged to apply | People with disabilities |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Social Work |
| Perks mentioned | Generous paid time off, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Canadian Mental Health Association
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Full company description
Incorporated in 1952, CMHA Ontario provides community-based programs and services across the province to meet the needs of individuals seeking support with their mental health and addictions. Our 30 local CMHA branches are part of a community-based mental health sector which serves approximately 500,000 Ontarians annually. CMHA Ontario actively contributes to health systems development by recommending policy options to improve the lives of all Ontarians. Through leadership, collaboration and the continual pursuit of excellence in community-based mental health and addiction services, CMHA works to achieve the vision of a society that embraces and invests in the mental health of all people.
- LinkedIn followers
- 45,382
- People associated on LinkedIn
- 105
- Reported office locations
- 180 Dundas Street West, Suite 2301, Toronto, Ontario, CA
- Other recorded names
- Canadian Mental Health Association
- Canadian Mental Health Association, Ontario Division
- Specialties
- mental health and addictions
- Profile identifies a recruitment agency
- No
Incorporated in 1952, CMHA Ontario provides community-based programs and services across the province to meet the needs of individuals seeking support with their mental health and addictions. Our 30 local CMHA branches are part of a community-based mental health sector which serves approximately 500,000 Ontarians annually. CMHA Ontario actively contributes to health systems development by recommending policy…
| Field | Value |
|---|---|
| Industry | Mental Health Care |
| Company size | 11-50 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Nonprofit |
| Year founded | 1952 |
| Specialties | mental health and addictions |
| Open jobs on Jobsy | 25 |
| View page |
Why join CMHA Kenora?
We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:
- Healthcare of Ontario Pension Plan (HOOPP)
- Comprehensive Health Benefits
- Employee & Family Assistance Program
- Paid Vacation Days
- Learning & professional development opportunities
Deadline to apply: November 9th, 2026
Service Hub Navigator
Clinical Service Hub
Employer: CMHA Kenora Branch
Job Title: Service Hub Navigator
Work Location: Kenora Emergency Shelter
Employment Status: Full-Time, Permanent
Salary Range: $55,724 - $81,978 per year
For more information, please visit www.cmhak.on.ca
Overview:
The Service Hub Navigator conducts evidence-based screening and assessments for those individuals accessing the Kenora Emergency Shelter. The Service Hub Navigator through screening and assessment will make appropriate recommendations for access to services that meet the client’s needs. The Service Hub Navigator will work in collaboration with community partners and administer appropriate tools and methods to respond to client needs to assist those accessing the Kenora Emergency Shelter in obtaining services and identifying the appropriate level of housing for clients. The Service Hub Navigator will be located within the Kenora Emergency Shelter and coordinate services to attend the Kenora Emergency Shelter to assist clients. The Service Hub Navigator reports to the Clinical Service Hub Team Lead and Chief Executive Officer of the Canadian Mental Health Association, Kenora Branch. The Service Hub Navigator is expected to work as a member of a team and is expected to participate in regular peer and team supervision when required, by the Clinical Service Hub Team Lead and Chief Executive Officer of the Canadian, Mental Health Association, Kenora Branch.
Qualifications:
- BSW preferred, or demonstrated equivalent
- Knowledge of mental health and mental health problems/difficulties, concurrent disorders, dual diagnosis and brain injuries
- Applied knowledge of community resources and agencies
- Knowledge of issues related to poverty and homelessness
- Networking skills and outreach skills
- Ability to assess dynamic risk
- Highly developed communication skills
- Assessment, case management, advocacy, counselling, and recording skills
- Understanding and applied knowledge of Recovery Model, Brief Therapy, Strengths Perspective, Harm Reduction, Psychosocial Rehabilitation & Housing First
- Activities of daily living, problem solving skills and ability to teach and model these skills for clients
- Cultural Competence for Diverse populations
- Ability to work independently
- Professionalism in the performance of duties
- Cultural Competence
- Understands Trauma-Informed approaches
- Computer literacy
Duties:
- Adherence to all policies and procedures of Canadian Mental Health Association, Kenora Branch
- Assertive engagement with clients of the Kenora Emergency Shelter to connect them to services
- Complete outreach in community to support clients
- Assess individuals housing needs using the VI-SPDAT
- Screening of patrons using the OCAN
- Make appropriate recommendations for supports and services
- Consult and collaborate with community partners to support recovery planning for clients
- Individualized needs assessment developed in consultation with the client
- Continuous assessment of risk
- Individualized Recovery Planning and strategies to support the achievement of goals and objectives
- Advocacy or linking of clients with appropriate services, supports and resources in order to meet the goals and objectives of the recovery plan
- Conducting regular formal or informal evaluation of client satisfaction, achievement of goals, reassessment of service requirements and or needs in consultation with the client
- Direct provision of side-by-side support with clients where appropriate
- Provision of supportive counselling where appropriate
- Assist clients and provide modeling for problem solving and priority setting
- Referral to community agencies and services where appropriate
- Provide service navigation to clients
- Involvement is terminated once individual is housed and wrap around services coordinated
- Maintenance of client files consistent with policies and procedures of Canadian Mental Health Association, Kenora Branch
- Participation in staff meetings and other meetings as directed by the Chief Executive Officer
- Collection and maintenance of statistical information and keeping appropriate records of direct and indirect service
- Outcome monitoring and evaluation
- Professionally representing Canadian Mental Health Association, Kenora Branch
- Drafting all necessary correspondence and reports regarding clients
- Participation in administrative and office functions, including ongoing maintenance of office space
- Participation in educational and professional development opportunities
- Participate on specific Committees or task or work groups as assigned by the Team Lead
- Provide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies, Infection Control Guidelines, WHIMIS and Safe Work Procedures; including but not limited to Fire, Disaster and Evacuation Plans
- Ensure client safety and client safety activities are emphasized throughout orientation of new staff members
- Support an environment which avoids, prevents, and corrects all activities or actions which may result in an adverse outcome in the delivery of mental health services
- Responsible for self care
- Other duties as directed
How to Apply:
Please submit your cover letter and resume by visiting our careers page at https://cmhak.on.ca/get-involved/careers/
The Canadian Mental Health Association, Kenora Branch welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
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