Posted 8 months ago
Service Now Consultant
@ Querentia Inc.
Toronto, Ontario
Overview
Querentia Inc. is hiring a contract ServiceNow Consultant with NetSuite experience to support application maintenance and incident management in a managed services environment. The role triages and resolves NetSuite tickets, makes minor configuration changes, and escalates complex issues. It requires 2-4 years of NetSuite experience and familiarity with ServiceNow.
Responsibilities:
- Triage and manage NetSuite tickets in ServiceNow
- Resolve standard functional and configuration issues
- Classify issues and escalate complex problems with documentation
- Make minor configuration changes to roles, forms, fields and workflows
- Maintain documentation and knowledge base articles
Requirements summary:
- 2-4 years of hands-on NetSuite experience
- Functional knowledge of Financials, AP/AR, P2P and O2C
- Familiarity with NetSuite workflows, roles and integrations
- Experience in a managed services or AMS environment
- Hands-on ServiceNow incident and request management
- Strong communication and documentation skills
Tools & skills
Source and dates
Source type not verified · jsonld
- Employer posting date
- 2026-03-17
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Querentia Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 331 |
Role Overview
We are seeking a skilled ServiceNow Consultant with NetSuite experience to support ongoing application maintenance and incident management activities within a managed services environment. The ideal candidate will play a key role in triaging, resolving, and documenting NetSuite-related issues while ensuring seamless communication with business stakeholders.
Key Responsibilities
•
Triage and manage NetSuite-related tickets using ServiceNow
•
Resolve standard functional and configuration issues within NetSuite
•
Analyze and classify issues as functional, configuration, integration, or development-related
•
Perform minor configuration changes including roles, forms, fields, and workflows
•
Escalate complex issues to technical teams with well-documented analysis
•
Communicate effectively with business users regarding issue status and resolution
•
Maintain documentation and contribute to knowledge base articles
Required Skills & Experience
•
2-4 years of hands-on experience working with NetSuite
•
Strong functional understanding of core modules such as Financials, AP/AR, Procure-to-Pay (P2P), and Order-to-Cash (O2C)
•
Familiarity with NetSuite technical concepts including workflows, roles, and integrations (no deep coding required)
•
Experience working in a Managed Services / AMS environment
•
Hands-on experience using ServiceNow for incident and request management
•
Strong communication and documentation skills
Nice to Have
•
NetSuite certifications
•
Experience in post-implementation support or application maintenance roles
Journal
Only you can see this. Kept on this device, and in your account when you sign in.