Posted 2 days ago
Service Now Implementation Architect
@ Nityo Infotech
Toronto, Ontario
Overview
Nityo Infotech is hiring a ServiceNow Implementation Architect on a long-term contract in Toronto, ON, with a hybrid arrangement. The architect is the technical and process authority on a small delivery team, owning platform design, integration patterns and team standards, and acting as the customer's main technical contact. The posting requires CSA, ITSM Implementation Specialist and one more Implementation Specialist certification.
Responsibilities:
- Serve as the customer's main technical contact and advisor
- Design the CMDB, CSDM approach, Discovery and Event Management
- Design integrations with Oracle, Workday and Dayforce
- Set team standards for configuration, scoped apps, security and release
- Review designs and key code, and lead offshore developers
Requirements summary:
- At least three ServiceNow process areas, including ITSM and ITOM or CMDB
- Development background, able to read and debug scripts and integrations
- Integration architecture experience with REST, SOAP, Integration Hub, MID Server, SSO
- Required: CSA, ITSM Implementation Specialist, and one more Implementation Specialist certification
- Good to have: CAD, CTA or progress toward CTA
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-11
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, Certified Implementation Specialist (Discovery, Event Management or Service Mapp, Certified Application Developer (CAD), Certified Technical Architect (CTA) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Nityo Infotech
Saved company profile
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Enhancing Digital Experiences for Enterprise's globally
Full company description
Nityo Infotech (Nityo) is a Global Technology Solutions and Services organisation. Headquartered in US with deep imprints in LATAM, APAC, EUROPE/CIS & MIDDLE EAST & AFRICA. Nityo is powered by 31,000+ employees across 41 countries serving enterprises across industries like Banking, Insurance, Finance, FMCG, Hi-Tech start-ups, Government enterprises, Pharmaceuticals, Oil & Gas, Agriculture and more. Through Nityo's services division, we have empowered numerous brands in optimising cost through Managed Services as well as outsourcing model. Our spectrum of services are broad, deep and structured around Nityo’s unique “RIG” framework; Run, Innovate and Grow. Nityo's portfolio as well as partner companies offer a unique mix of solution's ranging from Digital Lending platforms, Anti-money laundering solutions, AI/ML Based Chat Bots, Secret Management Platform, Enterprise Content Management Solutions, Tech Skill Assessment platform, Location Intelligence Solution, Call Center Automation Platform, Performance Management Platform , Cloud Migration and more. Nityo is trusted by over 3000+ Enterprises across various industries including Standard Chartered Bank, DBS, Prudential, UOB, Singapore Airlines, Telekom Malaysia, BNY Mellon, Watson's, Honeywell, Lazada, Gojek, Sony, HP, Singapore Tourism Board,Lexis Nexis and Sinarmas.
- LinkedIn followers
- 664,378
- People associated on LinkedIn
- 3,790
- Reported office locations
- 666 Plainsboro Rd, Suite 1285, Plainsboro, United States, NJ 08536, US
- 10 Ubi Crescent, #03 – 28/30, Lobby B, Singapore, 408564, SG
- 1155 N Service Rd W, Unit 11 Suite #16, Oakville, Canada, Ontario L6M, CA
- The Forbury, 309 Davidson House, Reading, United Kingdom, England RG1 3EU, GB
- 4-21-3 Shimbashi, Minato-ku, Shinbashi-Tokyu Bld 3F, Tokyo, 105-0004, JP
- 7 Eden Park Dr, Level 5, Sydney, New South Wales 2113, AU
- Q Sentral, 2A, Jalan Stesen Sentral 2, Level 13A East Wing, Unit-30-10 & 30-11, Kuala Lumpur, 50470, MY
- 2, Persiaran Medini, Bandar Medini Iskandar, L1-03(A), 1Medini Hub No 2, Nusajaya, 79000, MY
- 399 Interchange 21, Sukhumvit Rd. Klongtoey Nue, Wattana, Regus Interchange, 33rd Floor, Bangkok, 10110, TH
- Menara Batavia Level 14,, Jakarta, ID
- Regus Interchange, 33rd Floor, 399 Interchange 21, Sukhumvit Rd., Bangkok, TH
- Level 3, ACM Building, 96 Cao ThangStreet, Ward 4, Dist 3. Ho Chi Minh City, Ho Chi Minh City, VN
- Unit 1001 10th Floor 139 Corporate Center, Valero St.,Salcedo Village, Makati City 1227, Makati Citu, PH
- Room 1121, Jiangcheng R&D park, Jiangcheng Road, Su-tong Technology Industry Park, Nantong City, Jiangsu Province, Jiangsu Province, CN
- 701, 7/F, Tower Silvercord, 30 Canton Road Tsim Sha Tsui, Kowloon, Hong Kong, Hongkong, HK
- 280 1/1 Elvitigala Mawatha, Colombo 8 Sri Lanka., Colombo, LK
- 5F 12 108gil Teheran-ro, Gangnam-gu, Seoul, Korea, Seoul, KR
- Shinbashi-tokyu Bld.3F, 4-21-3, Shimbashi, Minato-ku,Tokyo, 105-0004, Japan, Tokyo, JP
- Mukul Kant GILLIGAN & COMPANY CHARTERED ACCOUNTANTS, PO Box 9606, New Market, Auckland, Auckland, NZ
- L1-03(A), 1Medini Hub NO 2, Persiaran Medini Utara 3, 79000 Nusajaya, Johor Darul Takzim, Malaysia, Johar Baru, MY
- Level 1, Tower 8, Avenue 5, Horizon Phase 2,Bangsar South, No.8 Jalan Kerinchi,59200,Kuala Lumpur, Malaysia, Kuala Lumpur, MY
- 303/304, Eco House, Vishweshwar Nagar, 1st Cross Road, Off Aarey Road, Goregaon (East), Mumbai – 400 063., Mumbai, IN
- Paris, Paris, FR
- Berlin, Berlin, DE
- Delhi, Delhi, IN
- Warsaw, Warsaw, PL
- Rome, Rome, IT
- Istanbul, Istanbul, TR
- Bangalore, Bangalore, IN
- Chennai Tirchy Road, Kallakurichi, Tamil Nadu 606305, IN
- Other recorded names
- Nityo Infotech
- Specialties
- Managed Services/Tech Outsourcing
- Professional Services
- Staff Augmentation
- AI/ML based Chat Bots
- Digital Lending Solutions
- AI/ML based Anti Money Laundering Solutions
- SAP/Oracle/Salesforce Implementations
- Cloud Security & Services
- Location Intelligence
- and Performance Management Platform
- Profile identifies a recruitment agency
- No
Nityo Infotech (Nityo) is a Global Technology Solutions and Services organisation. Headquartered in US with deep imprints in LATAM, APAC, EUROPE/CIS & MIDDLE EAST & AFRICA. Nityo is powered by 31,000+ employees across 41 countries serving enterprises across industries like Banking, Insurance, Finance, FMCG, Hi-Tech start-ups, Government enterprises, Pharmaceuticals, Oil & Gas, Agriculture and more. Through Nityo's…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 10,001+ employees |
| Headquarters | Plainsboro, United States, NJ |
| Organization type | Privately Held |
| Year founded | 2006 |
| Specialties | Managed Services/Tech OutsourcingProfessional ServicesStaff AugmentationAI/ML based Chat BotsDigital Lending SolutionsAI/ML based Anti Money Laundering SolutionsSAP/Oracle/Salesforce ImplementationsCloud Security & ServicesLocation Intelligenceand Performance Management Platform |
| Open jobs on Jobsy | 5 |
| View page |
Role: Service Now Implementation Architect
Location: Toronto, ON (Hybrid)
Duration: Long Term
You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it, and explain it to customer leaders and engineers. This is an implementation role, not a sales role.
You are not expected to build features. You are expected to know every layer of an application well enough to say "we do it this way, and here is why." From time to time you will join the tech lead and developers to debug a hard problem or answer a technical question.
What you will do
- Be the customer's main technical contact. Run workshops, explain trade-offs, and say no when needed.
- Advise on process, not only technology: ITSM and core processes, ITOM, CMDB, source-to-pay, project and demand intake, legal service delivery, HR and finance service flows.
- Design the data model and CSDM approach. Design Discovery, Service Mapping and Event Management so the CMDB stays trustworthy.
- Design integration patterns with ERP, HR and finance systems such as Oracle, Workday and Dayforce: authentication, error handling, volumes, ownership of data, and monitoring.
- Set team standards: configuration before code, scoped applications, naming, security and ACL design, testing, and release path.
- Break each requirement into a design that the team can build within two to four weeks.
- Review designs and key code. Answer developer questions. Join debugging sessions when asked.
- Set the approach for AI on the platform, including Now Assist, AI agents and MCP, and where each is and is not a good fit.
- Check scope against what the customer's licences cover.
- Write design documents, interface specifications and diagrams that the customer signs off on and the team builds from.
What you bring
- Experience on at least three ServiceNow process areas, including ITSM and either ITOM or CMDB.
- You understand all layers of an application end to end: data, logic, security, integration, user interface, reporting, testing, deployment and support.
- A development background. You can read and debug scripts, flows, ACLs and integration traces.
- Integration architecture experience with REST, SOAP, Integration Hub, MID Server, SSO and enterprise systems.
- Experience leading offshore developers day to day.
- Clear writing and calm, direct customer communication.
Certifications
- Must have: Certified System Administrator (CSA), Certified Implementation Specialist in ITSM, and one more Implementation Specialist certification such as Discovery, Event Management or Service Mapping.
- Good to have: Certified Application Developer (CAD), Certified Technical Architect (CTA) or progress toward one.
Helpful to have
- Oracle Fusion, Workday or Dayforce integration design experience.
- Managed service experience, where you run the platform for the customer.
- Experience with Claude, MCP or similar AI tools in development work.
- Consulting or systems integrator background.
How we will judge success
- Designs the team builds without rework.
- Customers who trust the team's technical advice.
Fewer blockers and escalations on the team
Journal
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