Posted 18 days ago
Service Reliability Engineer
@ Deliverect
Toronto, Ontario
Overview
Deliverect is hiring a Service Reliability Engineer, full-time, to keep enterprise customers across North America running with maximum uptime on its Commerce, Kiosk, Dispatch and Restaurant products. The role combines building monitoring and detection, leading on-call incident response, and writing root-cause analyses while coding fixes in a Python/Flask/Eve codebase. Candidates need 3 to 5 years of Python web or API engineering or reliability experience.
Responsibilities:
- Monitor system health and latency for North American enterprise accounts
- Build proactive monitoring, alerting and detection systems
- Lead on-call incident response in the North American time zone
- Write root-cause analyses and blameless post-mortems
- Implement bug fixes and resilience patches in Python/Flask/Eve
Requirements summary:
- 3 to 5 years of Python web or API engineering or reliability experience
- Experience with REST, JSON-RPC or SOAP/XML API architectures
- Hands-on Docker and Kubernetes in cloud environments
- Track record maintaining uptime for high-scale SaaS platforms
- Strong Git and command-line skills
- Excellent cross-functional communication across time zones
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Software development |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Deliverect
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The nerve center for digital ordering
Full company description
We help restaurants and retail brands scale faster and more profitably. By simplifying every step, from first-party digital experiences to third-party platform optimization, orders are fulfilled reliably. Our AI-powered, API-first platform streamlines operations across delivery, dine-in, and take-out. Over 80,000 businesses trust Deliverect’s platform and suite of products to power their front-of-house and back-of-house. Available in 52 markets worldwide, Deliverect works with restaurants of all sizes and leading food brands like Taco Bell, Burger King, and Unilever.
- LinkedIn followers
- 40,734
- People associated on LinkedIn
- 451
- Reported office locations
- 1460 Broadway New York, New York, New York 10036, US
- Foreestelaan 82 bus 101, Ghent, Flemish Region 9000, BE
- Calle de la Princesa, 5, Planta 4 (Loom), Madrid, Community of Madrid 28008, ES
- 35-41 Folgate Street, London, England E1 6BX, GB
- 207 Adelaide St E, Toronto, Ontario M5A 1M8, CA
- Rue Lafayette, 33, Paris, Île-de-France 75009, FR
- Castle Terrace, 37a, Edinburgh, Scotland, GB
- Dubai Internet City, Building 16 - ground floor, Dubai, AE
- Stationsstraat 79e, Gemeente Amersfoort, 3811 MH , NL
- El Oro 23, Mexico City, 06700 , MX
- 383 George St, Sydney, NSW 2000, AU
- Business categories
- E-Commerce
- Retail Technology
- Subscription Service
- Restaurants
- Food Delivery
- Software
- Last Mile Transportation
- Artificial Intelligence (AI)
- Other recorded names
- Deliverect
- Specialties
- foodtech
- delivery
- pos
- software
- restaurant
- hospitality
- startup
- Food Delivery
- delivery management
- online ordering
- and enterprise delivery
- Profile identifies a recruitment agency
- No
- Reported total investment
- 236,799,209
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We help restaurants and retail brands scale faster and more profitably. By simplifying every step, from first-party digital experiences to third-party platform optimization, orders are fulfilled reliably. Our AI-powered, API-first platform streamlines operations across delivery, dine-in, and take-out. Over 80,000 businesses trust Deliverect’s platform and suite of products to power their front-of-house and…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 201-500 employees |
| Headquarters | New York, New York |
| Organization type | Privately Held |
| Year founded | 2018 |
| Specialties | foodtechdeliverypossoftwarerestauranthospitalitystartupFood Deliverydelivery managementonline ordering |
| Open jobs on Jobsy | 2 |
| View page |
At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market
The Product Department at Deliverect is at the forefront of the digital ordering revolution, dedicated to consistently delivering groundbreaking solutions to the global marketplace. Our team of passionate and innovative engineers, designers, and product managers architect tools that empower businesses to thrive in the evolving digital landscape, streamlining digital ordering for delivery and on-premise services. We are committed to creating user-friendly, dependable, and scalable technology that simplifies operations and enhances customer experiences, playing an integral role in the success of businesses worldwide. In our department, innovation is not just a concept; it's the driving force behind everything we do.
Your Impact: Working closely with our Forward Deployed Engineering Lead and Product Team Leads, you will ensure our enterprise customers across North America can onboard and run their operations seamlessly with maximum uptime across our Commerce, Kiosk, Dispatch, and Restaurant products. In this role, you will serve as the dedicated technical presence in the North American time zone, actively building detection strategies and telemetry while stepping in to swiftly resolve high-impact incidents and implement lasting fixes so they never recur.
What you will do
- Safeguard system health, latency, throughput, and error rates across Deliverect’s Commerce, Restaurant, Dispatch, and Kiosk products for major North American enterprise accounts
- Architect, implement, and maintain proactive monitoring, alerting, and detection systems to preemptively catch degradation before customer operations are impacted
- Take ownership of critical incident response in the North American time zone, participating in an on-call rotation to rapidly restore operational performance and maintain high uptime
- Conduct thorough, blameless root-cause analyses (RCAs), write detailed post-mortems, and partner with product engineering teams to ensure learnings lead to permanent preventative fixes
- Implement bug fixes, resilience patches, and feature enhancements directly in our core codebase (primarily Python/Flask/Eve) while participating in architecture and code reviews
- Collaborate directly with Forward Deployed Engineering, Customer Success, and enterprise stakeholders to translate complex client technical challenges into scalable platform solutions
- 3 to 5 years of software engineering or reliability engineering experience using Python in a web or API context (we use Flask and Eve; experience with Ruby or TypeScript for backend development is also welcome).
- Proven experience building, integrating, and troubleshooting modern API architectures (REST, JSON-RPC, SOAP/XML).
- Hands-on experience operating containerized workloads with Docker and Kubernetes within cloud environments.
- Demonstrated track record maintaining reliability, performance, and uptime for high-scale SaaS platforms where service disruptions carry substantial business cost.
- Strong proficiency working with Git and command-line interfaces (CLI).
- A self-driven, problem-solving mindset focused on identifying root causes and building automated mitigation tooling so systems remain resilient.
- Excellent cross-functional communication and stakeholder collaboration skills across diverse time zones.
- Practical familiarity with NoSQL databases (ideally MongoDB) is an asset.
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