Service Resource Coach

SERVICE RESOURCE COACH

Help great coaching grow.

LOCATION
Vancouver

EMPLOYMENT
Full-time

STATUS
Non-unionized

Some coaches have a way of helping everyone around them become better. They see the person behind the plan, notice possibilities others might miss, bring calm when situations become complicated, and help colleagues find their own confidence and judgment.

If that sounds like you, the Service Resource Coach role may be a natural next step.

As a Service Resource Coach, you will broaden your impact while staying close to the people, homes and everyday work that matter. You will work alongside Life Redesign Coaches and teams to strengthen practice, navigate challenges, connect people and ideas, and help meaningful Life Redesign come to life every day.

The Role

This is a highly present, hands-on coaching role. You will spend meaningful time in the homes, alongside the people we support and the coaches who work with them. You will get to know what matters to people, understand how services work in practice, and be there to coach, connect, notice and help when it matters.

On any given day, you might help a new coach find their feet, work through a tricky situation with a team, help someone see the possibilities behind a person’s Life Redesign goal, notice that a process is getting in the way, or be the calm, experienced person who helps everyone determine what happens next.

You coach. You connect. You notice. You troubleshoot. Sometimes you teach; sometimes you roll up your sleeves and help.

How the work is organized

The hours of work are intentionally flexible rather than tied to one shift. You and a fellow Service Resource Coach will organize your schedules collaboratively so you can connect with Life Redesign Coaches working across different shifts and, together, provide support across our seven-day service week. The role also participates in an on-call rotation, offering calm, practical problem-solving and troubleshooting when support is needed outside regular hours.

How You Will Make a Difference

Strengthen Life ReDesign in everyday practice

Help coaches understand what matters to each person and translate goals, plans and strategies into meaningful everyday experiences. Encourage people to look beyond routines and tasks, use their judgment and creativity, and recognize the possibilities in ordinary moments.

Help coaches grow

Be a coach, mentor and trusted resource for Life Redesign Coaches. Offer encouragement, practical guidance and candid, respectful feedback. Help new coaches build confidence and experienced coaches continue to develop their knowledge, judgment and ability to solve problems.

Help teams navigate challenges

Develop a grounded understanding of each home, the people who live there and the team supporting them. Notice strengths, emerging concerns and opportunities. Help people work through challenges early and constructively while balancing individualized, creative support with CONNECT’s standards, responsibilities and agreed ways of working.

Connect learning across services

Connect people, information and ideas across roles and teams. Help coaches use communication, documentation and service systems effectively. Bring forward patterns, observations and possible solutions so CONNECT can build on what is working and improve what is not.

You May Recognize Yourself in This Role If You…

• Are already a Life Redesign Coach who colleagues trust for perspective, practical help and calm problem-solving.
• Get energy from helping other people succeed and enjoy seeing confidence and capability grow.
• See the person behind the plan and know that excellent support is about more than completing routines and tasks.
• Can coach through the work—asking the right question, teaching, guiding, working alongside someone or stepping in to help—and use good judgment about what is needed.
• Notice both what is happening now and what it may be saying about the bigger picture.
• Build trust, communicate candidly and respectfully, and naturally bring people together.
• Balance flexibility and creativity with accountability, clear expectations and sound practice.
• Bring CONNECT’s values—flexibility, creativity, learning, kindness, passion and joy—to your work every day.

What You Bring

• Strong experience supporting people with complex health, cognitive or disability-related needs.
• Demonstrated strength in Life Redesign coaching, mentoring, team leadership or a similar role in health care, rehabilitation, disability services or social services.
• An understanding of person- and family-centred practice.
• Strong relationship-building, communication, observation and problem-solving skills.
• Confidence navigating policies, processes and service systems—and helping others do the same.
• Comfort using digital tools for communication, documentation and planning.

Why This Opportunity Matters

This role offers the opportunity to broaden your influence without moving away from people’s lives and everyday practice. You will help individual coaches grow, help teams work through challenges, strengthen the quality and consistency of our services, and help CONNECT learn from what is happening across our homes.

Ultimately, you will help us deliver on our promise: supporting people to redesign their lives around what matters to them and experience greater meaning, purpose, connection and joy in everyday life.

If you see yourself helping great coaching grow, we would love to hear from you.