Posted 3 months ago
Service Specialist
@ London Drugs Limited
Victoria, British Columbia
Overview
London Drugs Limited is hiring a Service Specialist to assist customers across the General Sales area and supervise the front end while on duty. The role combines customer service with light supervision of cashiers and front-end operations. Applicants must be available to work a flexible schedule, Monday to Sunday.
Pay:
$18.65–$21.98 an hour
Responsibilities:
- Assist customers throughout the General Sales area
- Handle customer issues
- Supervise the front end, monitoring cashier coverage
- Maintain front-end supplies and replenish change float
- Answer check-out calls for customer assistance
Requirements summary:
- Superior customer service experience
- Strong interpersonal, motivational and delegation skills
- Ability to train others and monitor work habits
- Ability to work in a fast-paced environment and stay calm under stress
- Solid understanding of policies and procedures
- Supervisory experience is an asset
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · careerplug
- Employer posting date
- 2026-08-14
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Retail |
| Schedule | weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer low |
| Languages | English |
| Perks mentioned | Retirement plan, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
London Drugs Limited
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 80 stores employ more than 7000 staff dedicated to providing our customers with a superior shopping experience. We serve our customers better through innovation, and a continued involvement in the communities we service.
- LinkedIn followers
- 25,687
- People associated on LinkedIn
- 4,021
- Reported office locations
- 12251 Horseshoe Way, Richmond, British Columbia V7A 4X5, CA
- Business categories
- Retail
- Pharmaceutical
- Computer
- Other recorded names
- London Drugs INTERNAL
- London Drugs Limited
- London Drugs
- Specialties
- Camera products
- Computer products
- Electronics products
- Home & Lifestyle products
- Appliances
- Beauty products
- Health & Wellness products
- Food products
- Pharmacy
- Insurance services
- Health
- Computer Services
- Customer Service
- and LDExtras
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 80 stores employ more than 7000 staff dedicated to providing our customers with a superior shopping experience. We serve our customers better through innovation, and a continued involvement in the communities we service.
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 5,001-10,000 employees |
| Headquarters | Richmond, British Columbia |
| Organization type | Privately Held |
| Year founded | 1945 |
| Specialties | Camera productsComputer productsElectronics productsHome & Lifestyle productsAppliancesBeauty productsHealth & Wellness productsFood productsPharmacyInsurance services |
| Open jobs on Jobsy | 404 |
| View page |
Not just a job…
a community
a partnership
a team
You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities for:
Service Specialist
The Service Specialist is generally responsible for providing any assistance required by customers throughout the General Sales area. This position is key in the company’s ability to fulfill our mission statement, which is to provide a superior shopping experience every day.
You will also be responsible for handling customer issues and supervision of the front end of the store while on duty. Front end duties include monitoring cashier coverage, maintaining front end supplies, replenishing change float, and answering calls for customer assistance at the check outs.
In addition to the above duties, this is also a customer service position which requires a great deal of customer contact. Applicants must be able to work effectively in a fast paced environment while at the same time providing quality service in a professional, courteous, and helpful manner.
You will have good inter-personal, motivational, delegation and follow up skills, combined with a willingness to accept responsibility, and an ability to train others and monitor their work habits. You will also be able to cope with stress, pressure, and remain calm when dealing with difficult situations.
A positive, mature, and professional leadership style, good inter-personal, motivational, delegation and follow up skills, and a solid understanding of policies and procedures are essential for this role. Supervisory experience would be considered an asset.
If you have superior customer service experience, the ability to work with a sense of urgency, combined with excellent communication skills (good listener, patient, and articulate), then we have the opportunity for you to excel!
We offer advancement opportunities through our promote-from-within policies, as well as the following comprehensive benefits program. Starting pay will fall within the salary range indicated and may vary based on job-related experience, knowledge and education:
- Comprehensive, optional medical, dental, prescription drug and vision coverage for you and your family (Ensuring you and your family are taken care of)
- Company matched RRSPs (Helping you plan for your future
- Employee Discount Program (Sharing our success)
- Ongoing In-House Training & Education Courses (Lifelong learning)
- Employee Family Assistance Program (Free confidential counseling and support)
- Employee Recognition Program (Tangible rewards for great work!)
- Community Involvement (Giving back to our communities)
Applicants should be available to work a flexible schedule, Monday to Sunday.
If you possess the necessary skills and expertise and would like to join an exciting team of professionals,
Apply Now!
London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We will provide accommodations during the recruitment process upon request.
The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.
London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.
To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.
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