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Posted 2 days ago

ServiceNow Architect/ServiceNow Solution Architect

@ Hire'in Solutions

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Toronto, Ontario

Contract
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SIGNALS

Overview

Hire'in Solutions is hiring a ServiceNow Implementation Architect on a contract basis in Toronto, ON, with hybrid work. The role leads solution architecture, implementation strategy and technical delivery across ITSM, ITOM, CMDB, HR and Finance, and guides offshore developers. Strong ServiceNow architecture, integration and customer-facing leadership experience is required, with CSA and CIS certifications.

Responsibilities:

  • Lead customer workshops as primary technical advisor
  • Design ITSM, ITOM, CMDB, HR and Finance solutions
  • Architect CSDM, Discovery, Service Mapping and Event Management
  • Design integrations with Oracle, Workday and Dayforce
  • Guide offshore developers and review technical designs

Requirements summary:

  • Strong ServiceNow implementation or solution architecture experience
  • Experience across at least 3 ServiceNow process areas including ITSM and ITOM or CMDB
  • Knowledge of platform architecture, scripting, flows, ACLs and integrations
  • Experience with REST, SOAP, IntegrationHub, MID Server and SSO
  • Customer-facing technical leadership and offshore team management
  • CSA, CIS-ITSM and one further CIS certification required

Tools & skills

ServiceNowIntegrationHubMID ServerOracle FusionWorkdayDayforceNow Assist
Source and dates

Source type not verified · apify-linkedin

Employer posting date
2026-11-12
First seen by our source
2026-11-14
Source record updated
2026-11-14

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentSoftware development
Work settingOffice, Client sites
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Licences & certificationsCertified System Administrator (CSA), Certified Implementation Specialist – ITSM, Certified Implementation Specialist (Discovery, Event Management or Service Mapp

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Hire'in Solutions

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Job description

Role: ServiceNow Implementation Architect/ServiceNow Solution Architect

Location: Toronto, ON (Hybrid)

We are looking for an experienced ServiceNow Implementation Architect to lead solution architecture, implementation strategy, and technical delivery. This is a customer-facing architecture role requiring strong technical expertise, process knowledge, and the ability to guide offshore development teams.

Key Responsibilities:

  • Lead customer workshops and act as the primary technical advisor.
  • Design solutions across ITSM, ITOM, CMDB, HR, Finance, and enterprise workflows.
  • Architect CSDM, Discovery, Service Mapping, and Event Management.
  • Design integrations with Oracle, Workday, Dayforce, and other enterprise systems.
  • Define platform standards, security, ACLs, testing, and deployment practices.
  • Guide offshore developers, review technical designs, and support complex troubleshooting.
  • Define AI platform strategies involving Now Assist, AI Agents, and MCP.
  • Prepare architecture documents, interface specifications, and solution diagrams.

Mandatory Skills:

  • Strong ServiceNow Implementation / Solution Architecture experience.
  • Experience across at least 3 ServiceNow process areas, including ITSM and ITOM or CMDB.
  • Strong knowledge of ServiceNow platform architecture, scripting, flows, ACLs, and integrations.
  • Experience with REST, SOAP, IntegrationHub, MID Server, and SSO.
  • Customer-facing technical leadership and offshore team management experience.

Mandatory Certifications:

  • Certified System Administrator (CSA).
  • Certified Implementation Specialist – ITSM.
  • One additional CIS certification in Discovery, Event Management, or Service Mapping.

Good to Have:

  • CAD / CTA certification.
  • Oracle Fusion, Workday, or Dayforce integration experience.
  • Now Assist, AI Agents, Claude, or MCP exposure.
  • Consulting / Systems Integrator background.

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