ServiceNow SME

LeverageTek is actively seeking a ServiceNow Subject Matter Expert (SME) for a part-time contract (approximately 40 days over 4 months, through March 31, 2027, with one optional extension year) with its Ottawa-based customer.

Work Location

The successful candidate will be required to work 2 days per week on-site at the customer headquarters in Ottawa (hybrid, 3 days remote and 2 days on-site) if located in the National Capital Region. Candidates located outside the National Capital Region may work remotely.

Key Tasks

• Assess the current implementation of ServiceNow Vault capabilities, including Adaptive Access and Field Level Encryption, identifying gaps and opportunities for improvement
• Provide subject matter expertise and technical guidance on ServiceNow Vault architecture, design and implementation
• Advise on the implementation and adoption of ServiceNow Vault capabilities, including Code Signing, Data Discovery and Data Anonymization
• Develop and recommend implementation patterns, technical standards, security controls and best practices
• Lead or support proof-of-concept activities in sandbox environments to validate proposed solutions and implementation approaches
• Provide technical troubleshooting, design reviews and implementation advisory support throughout deployment, production readiness, go-live and stabilization
• Assess platform security, data protection, sensitive data identification, privileged access and role-based access controls
• Provide recommendations for secure platform configuration, non-production data management and alignment with enterprise security and compliance requirements
• Collaborate with the Enterprise Architect and internal Platform Team to ensure recommended solutions align with broader platform architecture and governance standards
• Develop technical documentation, implementation guidance and knowledge transfer materials to enable internal teams to operate and support the selected capabilities

Key Qualifications

• Extensive hands-on experience with the ServiceNow platform, including platform architecture, configuration, administration, security and implementation best practices
• Demonstrated expertise in ServiceNow security and Vault capabilities, ideally including Code Signing, Data Discovery, Data Anonymization, Adaptive Access and Field Level Encryption
• Proven experience providing technical advisory services, conducting proof-of-concept activities, troubleshooting complex platform issues and supporting enterprise ServiceNow implementations

Qualifications

• ServiceNow certifications relevant to platform architecture, security or implementation
• Direct experience implementing ServiceNow Vault capabilities, particularly Code Signing
• Knowledge of privileged access management (PAM), data protection, encryption and enterprise security frameworks
• Experience supporting production deployments, operational readiness and knowledge transfer
• Bilingual (English/French)
• Compensation Hourly Rate Negotiable

This is an existing position vacancy.

• About LeverageTek Staffing Solutions Founded in 2003, LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.
• Don't let our name fool you. Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. We offer contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor payroll management.

LeverageTek is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home. We do all of this with kindness, empathy, and respect for each other. LeverageTek is committed to employment equity and creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.

• Accessibility accommodations are available upon request.
• LeverageTek's specialized recruiting professionals use their expertise and our proprietary AI to accelerate connections between top talent and leading companies, while ensuring all screening and hiring decisions remain with our expert human team.