Posted 19 days ago
Services Business Intelligence & Analytics Intern
@ Ciena Canada ULC
Overview
Ciena Canada ULC is hiring a Services Business Intelligence & Analytics Intern for a 4-month work term starting January 2027. The intern will help build machine learning and AI-based analytics tools, including call sentiment analysis, cost profiling, KPI outlier detection and order plan forecasting. The role is mostly remote, works across global time zones, and pays $21.00 to $28.00 per hour.
Pay:
$21–$28 an hour
Responsibilities:
- Enhance Call Analytics tool with sentiment analysis and quality scoring
- Design and develop Cost Profiling tool for project managers
- Develop KPI Outlier Detection program for executives
- Develop Order Plan forecasting for product line management
Requirements summary:
- Actively enrolled in an Engineering or Computer Science degree
- Some formal learning in Data Science
- Strong analytical and interpersonal skills
- Commitment to on-time delivery
- Comfort working mostly remotely across time zones
- Proficiency in MS Office
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-18
- First seen by our source
- 2026-10-19
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Data & analytics |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Engineering, Computer Science, Data Science |
| Perks mentioned | Generous paid time off, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ciena Canada ULC
| Field | Value |
|---|---|
| Open jobs on Jobsy | 75 |
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters.
The Opportunity: Work term of 4 months starting in January 2027.
The Ciena Services Business Intelligence & Analytics team provides data reporting and analysis capabilities across the transactional spectrum from Sales Opportunities to Post Sales Services. The team supports more than 400 reports used by over 1500 internal users more than 10 000 times per month. This student / Intern role contributes to the development of new Machine Learning and Artificial Intelligence based Advanced Analytics capabilities as the team moves from operational reporting to more advanced analytics.
How you will make an impact:
- Enhance the Call Analytics tool, providing advanced sentiment analysis and quality scoring to the Technical Support Organization.
- Participate in the design and development of the Cost Profiling tool to help Project Managers forecast project cost schedules.
- Participate in the design and development of a KPI Outlier Detection program to provide executives with advanced warning signals.
- Participate in the design and development of Order Plan forecasting to help the Product Line Management team evaluate long term business evolution.
The must haves:
- Education: Actively enrolled in a degree program in Engineering, Computer Science, or similar program with some level of formal learning in Data Science,
- Interpersonal communication, problem-solving, and analytical skills to facilitate relationships with stakeholders and other team members.
- Commitment to on-time delivery.
- Comfort working mostly remotely in a global organization, considering global time-zones.
- Ability to work independently to prioritize activities and set functional goals/objectives.
- Attention to detail to ensure data completeness and accuracy.
- Computer proficiency in MS Office - Excel, Word, PowerPoint Outlook.
Nice to haves:
- Practical experience with Data Science concepts and tools.
- Experience with Power BI or other Analytics, Modeling and Visualization tools.
Pay Range:
The hourly pay range for this position is $21.00 - $28.00
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
In addition to competitive compensation, Ciena offers students access to the Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation pay as required by applicable laws.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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