Posted 3 days ago
Services Lead, Stores - Full Time
@ Sephora
Edmonton, Alberta
Overview
Sephora is hiring a full-time Services Lead for its Kingsway Mall store in Edmonton. The role leads the sales floor, ensures the team delivers Sephora's selling model and client service, manages visual merchandising, and acts as Manager on Duty. Pay is CAD $20.00 to $23.55 per hour, plus possible performance bonuses and benefits.
Pay:
$20–$23.55 an hour
Responsibilities:
- Ensure Beauty Advisors execute Sephora's selling model
- Support visual merchandising and sales floor standards
- Act as Manager on Duty and engage clients on the floor
- Adjust staffing levels to meet client expectations
- Participate in interviews for the World team
Requirements summary:
- One to three years in a similar role or equivalent internal experience
- Proven ability to influence peers and give feedback
- Strong client service skills
- Effective time management and problem-solving skills
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 1+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical moderate · computer low |
| Encouraged to apply | People with disabilities |
| Perks mentioned | Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sephora
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Sephora is the world’s leading global prestige beauty retail brand. With our curation of more than 500 brands and our own label, Sephora Collection, we offer the most unique and diverse range of prestige beauty products, tailored to our customers’ needs from fragrance to make-up, haircare, skincare and beyond, as we constantly reimagine the world of prestige beauty. Operating in 35 markets, whether it’s at one of our 3,200 retail stores or our 20 offices worldwide, we create an environment where our people can innovate, collaborate, and create. We build memorable, joyful experiences for our clients, and become experts in products, brands, ingredients, and more. At Sephora, our work is driven by our values, through which we lead, imagine, grow, and inspire each other every day. You can be part of a caring community where you can build a fulfilling career path, your growth is in your hands. We believe that beauty thrives in diversity and discovery. Our purpose is to champion a world of inspiration and inclusion where everyone can celebrate their beauty. We are committed to making a positive change in our industry and to create a space where everyone, including our 50,000 colleagues and 74 million loyal customers, can embrace authenticity and celebrate their beauty as themselves and as a community. Join us and belong to something beautiful.
- LinkedIn followers
- 2,927,124
- People associated on LinkedIn
- 52,226
- Reported office locations
- Neuilly sur Seine, Ile de France 92576 , FR
- San Francisco, CA 94105, US
- Bucharest, Bucharest 030133, RO
- Prague, Praha 110 00, CZ
- Düsseldorf, North Rhine-Westphalia 40213, DE
- Athens, Athina 117 42, GR
- Milano, Milano 20146, IT
- Saran, Val de Loire 45770, FR
- Dubai, Dubai 18536, AE
- Warsaw, Warsaw 92, PL
- Lisbon, Lisboa 1200-227, PT
- Moscow, Moscow 74-15 115184, RU
- Copenhaguen, Copenhagen 26, DK
- Madrid, Madrid 28014, ES
- Geneva, Geneva 1205, CH
- Istanbul, Istanbul 34768, TR
- Sydney, Sydney NSW 2000, AU
- Shanghai, Shanghai 200041, CN
- Seoul, Seoul L7, KR
- Kuala Lumpur, Kuala Lumpur 59200, MY
- Singapore, Singapore 238873, SG
- Bangkok, Bangkok 10110, TH
- Sao Paulo, Sao Paulo 4571020, BR
- Montreal, Quebec H3A 1P7, CA
- 160 Bloor Street East, Suite 1100, Toronto, Ontario M4W 1B9, CA
- Mexico City, Mexico City 11530 CDMX, MX
- Business categories
- E-Commerce
- Cosmetics
- Fashion
- Retail
- Beauty
- Beauty & Personal Accessories Stores
- Retail and wholesale
- Other recorded names
- sephora.com
- Sephora
- SEPHORA
- Specialties
- Retail
- Beauty
- Customer Service
- Skincare
- Makeup
- Fragrance
- and Experiential Retail
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Sephora is the world’s leading global prestige beauty retail brand. With our curation of more than 500 brands and our own label, Sephora Collection, we offer the most unique and diverse range of prestige beauty products, tailored to our customers’ needs from fragrance to make-up, haircare, skincare and beyond, as we constantly reimagine the world of prestige beauty. Operating in 35 markets, whether it’s at one of…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 10,001+ employees |
| Headquarters | Neuilly sur Seine, Ile de France |
| Organization type | Privately Held |
| Year founded | 1969 |
| Specialties | RetailBeautyCustomer ServiceSkincareMakeupFragranceand Experiential Retail |
| Open jobs on Jobsy | 167 |
| View page |
Store Name/Number: AB-Kingsway Mall (0564)
Address: 109St & Princess Elizabeth Ave, Edmonton, AB T5G 3A6, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy
As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:
- Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling .Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals.
- Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed.
- Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
- Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.
- Talent Champion. Participate in the interviewing process as needed for the World team.
- Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
We’d love to hear from you if…
- You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have proven ability to influence peers and provide feedback.
- You can demonstrate strong client service skills.
- You have demonstrated effective time management and problem-solving skills.
Meaningful Rewards
The compensation ranges between CAD$20.00 - CAD$23.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.
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