Shift Supervisor

@ TIM HORTONS

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Milton, Ontario

$19.20/hrFull-time

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SIGNALS

Overview

Pioneer Food Services Limited, a Tim Hortons franchisee, is hiring a full-time Shift Supervisor to lead daily restaurant operations on opening, midday and closing shifts. The role covers training, cash management, food safety and guest issues, with pay of $19.20/hr and group insurance benefits.

Pay:

$19.20 an hour

Responsibilities:

Train and monitor food safety procedures
Act as cash manager, setting up and verifying registers
Perform opening and closing walk-throughs
Supervise and delegate operations tasks
Assist with team member scheduling and coverage

Requirements summary:

Available to work opening, midday and closing shifts
Leadership in a team-oriented atmosphere
Commitment to guest satisfaction

Tools & skills

cash register

Source and dates

Source type not verified · workstream

Employer posting date: 2026-11-03
First seen by our source: 2026-11-15
Source record updated: 2026-11-15

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

Seniority	Entry level
Department	Customer service
Manages people	Yes
Hours per week	40 (estimated)
Schedule	day, evening
Travel	air: none · ground: none
Work setting	Store
Position	Sitting and standing
Physical demands	physical moderate · computer low
Languages	English
Perks mentioned	Performance bonus, Employee discount, Free or discounted meals, Paid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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TIM HORTONS

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Full company description

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.

LinkedIn followers: 354,324
People associated on LinkedIn: 6,964
Reported office locations: 130 King St. W., Suite 300, Toronto, ON M5X 1E1, CA
Other recorded names: Tim Hortons
Specialties: Coffee and Baked Goods
Focus on our guests and hospitality
Innovative product offerings
and Restaurants located in North America and Internationally
Profile identifies a recruitment agency: No

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Field	Value
Industry	Food and Beverage Services
Company size	1,001-5,000 employees
Headquarters	Toronto, ON
Organization type	Public Company
Year founded	1964
Specialties	Coffee and Baked GoodsFocus on our guests and hospitalityInnovative product offeringsand Restaurants located in North America and Internationally
Open jobs on Jobsy	134
LinkedIn	View page

Job description

As a Shift Supervisor at Tim Hortons, your top priority is guest satisfaction!

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor, you will be responsible for assisting the execution of daily operations activities

The following provides an overview of the basic responsibilities of a Shift Supervisor:

You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.

You must be available to work all shifts - Opens, Midday and Closing Shifts.

General Responsibilities:

Train, monitor and reinforce food safety procedures to team members.
Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
Perform walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready.
Work with the Restaurant Management team to train, develop and communicate with team members in a way that maximizes retention.
Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies.
Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
Assist the Restaurant Management team in maintaining proper coverage via team member schedules to ensure that the restaurant attains/exceeds all customer service standards.
You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
Follow up and ensure resolution of guest-related issues as needed.
For high-performing Shift Supervisors, there may be growth opportunities in Restaurant Management. We'd love to learn about you - apply today!

As a multi-unit Tim Hortons franchisee, Pioneer Food Services Limited offers some unique benefits and perks, such as:

Competitive wages
On-the-job training
Incentive and recognition programs
Community involvement opportunities
Discounted food and drink while working
Health and dental benefits for qualifying employees
The ability to participate in the Team Tim Horton's Scholarship Program
Advancement opportunities at the restaurant, operations, and head office level
Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 55 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

Compensation:

$19.20/hr
Group Insurance benefits

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.

Tim Hortons Inc. is a Canadian multinational fast food restaurant chain. Based in Toronto, Tim Hortons serves coffee, doughnuts, and other fast food items. It is Canada's largest quick-service restaurant chain, with 4,846 restaurants in 14 countries as of December 31, 2018.
The company was founded in 1964 in Hamilton, Ontario, by Canadian hockey players Tim Horton and Jim Charade, after an initial venture in hamburger restaurants. In 1967, Horton partnered with investor Ron Joyce, who assumed control over operations after Horton died in 1974. Joyce expanded the chain into a multi-billion dollar franchise. Charade left the organization in 1966 and briefly returned in 1970 and 1993 through 1996.