Posted yesterday
Shop Controller - Field Services
@ The City of Edmonton
Edmonton, Alberta
Overview
The City of Edmonton is hiring a Shop Controller for Field Services on a temporary full-time basis for up to 11 months. The role coordinates technicians and servicepersons, schedules fleet maintenance, tracks work orders and vendor repairs, and manages return-to-service commitments. The posting states 40 hours per week from 12:00pm to 8pm and a salary of $54.302 per hour.
Pay:
$54.30 an hour
Responsibilities:
- Assigner les tâches aux techniciens et préposés selon l'urgence et les compétences
- Suivre les données opérationnelles dans M5 et ajuster les plans de travail
- Gérer les engagements de retour en service (ERTS)
- Coordonner les fournisseurs externes et les réclamations de garantie
- Gérer le cycle de vie des actifs et les demandes de réparation majeure
Requirements summary:
- Diplôme d'études secondaires (12e année) ou équivalent
- Au moins 5 ans d'expérience en entretien de véhicules en atelier
- Expérience comme contrôleur suppléant ou contremaître
- Certification de compagnon mécanicien de véhicules lourds ou technicien en service automobile
- Permis de conduire classe 5 de l'Alberta valide
Tools & skills
Source and dates
Employer career site / ATS feed · taleo
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Mechanical & electrical trades |
| Experience | 5+ years |
| Hours per week | 40 |
| Schedule | evening |
| Travel | air: none · ground: none |
| Work setting | Office, Plant or factory |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Journeyperson Heavy Duty Mechanic, Journeyperson Automotive Service Technician, Alberta Class 5 driver's licence, City Driver's permit |
| Driver’s licence | required |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The City of Edmonton
| Field | Value |
|---|---|
| Open jobs on Jobsy | 47 |
As the operational center for field services, the Shop Controller - Field Services drives vehicle uptime through expert resource planning, workflow triaging, and technician and serviceperson dispatch. Beyond managing on-demand fleet maintenance, this role seamlessly coordinates client scheduling, service reporting, vendor repairs, and warranty resolutions.
What will you do?
- Evaluate staff, vehicle, and equipment availability alongside active work orders to balance field capacity and maintain fleet uptime
- Triage work requirements, assigning tasks to Field Technicians and Servicepersons based on scope, urgency, and individual competencies
- Determine job scope and timelines in close coordination with forepersons to maximize field productivity
- Monitor real-time operational data via Fleet Management Systems (M5) and analytical reports to adjust work plans continuously
- Track non-regulatory maintenance against OEM and engineering standards, reporting discrepancies as necessary
- Manage asset lifecycles by initiating major repair approvals or identifying equipment for disposal
- Collaborate with internal City branch clients to schedule maintenance inspections and handle dynamic schedule adjustments
- Track work completion performance and manage Estimated Return to Service (ERTS) commitments for client visibility
- Coordinate directly with external vendors and the Vendor Services Controller for outsourced work and warranty claims
- Utilize M5 to maintain high data integrity for maintenance records, work orders, time tracking, and provincial certifications
- Grade 12 diploma or equivalent educational credential
- Minimum of 5 years of experience maintaining vehicles and equipment within a high-volume repair facility
- Experience serving as a relief controller or foreperson
- Journeyperson certification as a Heavy Duty Mechanic or Automotive Service Technician
Assets:
- Designation as a Certified Engineering Technologist (C.E.T.)
Skills required for success:
- Advanced proficiency with Fleet Management Systems (M5) and data visualization tools (Tableau/FAST)
- Comprehensive knowledge of National Safety Code (NSC) standards, OEM recommendations, and engineering compliance standards
- Proven ability to balance competing maintenance priorities, manage dynamic resource allocation, and perform workload analysis
- Exceptional interpersonal, teamwork, technical writing, and customer service skills
- Alignment to our Cultural Commitments and Leadership Competencies ()
- Embracing a culture of equity, diversity, reconciliation and inclusion
Conditions of Employment:
- Valid Alberta Class 5 driver's licence (or provincial equivalent). Obtaining and maintaining a City Driver's permit is a requirement of this position
Work Environment:
- This role works primarily in an indoor shop and office environment with rare exposure to physical elements, noise, or shop hazards
- Physical effort requires predominantly sitting with occasional walking, standing, or light lifting
The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits
Up to 1 Temporary full-time position up to 11 months
Hours of Work: 40 hours per week - 12:00pm - 8pm
Salary Range: $54.302 (Hourly)
Recruitment Consultant: NC/SO
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
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