Social Services Coordinator

“How do you live in the moment?”

We are passionate about ‘Making Every Moment Matter™.” We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.

The Social Service Coordinator reports to the Executive Director and is responsible for providing orientation, informal education, support and counselling to residents, families, and friends to promote a sense of comfort and well-being, as well as overall empowerment among individuals. Intervenes as needed in interactions between individuals, families, staff, group communities and their environment.

Wage Rate:

The starting annual salary is $55,000.

Vacancy:

This is an existing vacancy.

Responsibilities:

• Develop, implement and evaluate Social Service Programs
• Provide support to department managers in staff intervention when needed.
• Facilitate support groups for families and/or residents.
• Bereavement counselling for residents/families/staff as needed.
• Coordinate Family Council meetings.
• Act as the Home Resident Placement Coordinator
• Participate in tours of the Home with potential applicants and/or their representatives.
• Maintain a wait list in conjunction with Ontario Health at Home.
• Maintain communication with placement agencies, applicants/representatives, to ensure exchange of information to ensure occupancy remains above LHIN specific occupancy target.
• Outreach services by maintaining contact and relationships with hospital social workers and discharge planners, community agencies, physician offices, social workers in nursing homes and retirement homes in area or region and any other agency that would be a source of referral for new residents.
• Required to understand the nature and meaning of quality indicators
• Participates in the improvement of the indicators and achieve satisfactory results.
• Participates in: Recruitment, Orientation, Retention, Labour Management and Performance Management
• Monthly review and quarterly trending and analysis of resident satisfaction questionnaires with developed and implemented action plans. Semi-annual analysis with action plan to Executive Director
• Other duties as assigned and or indicated in Job Task Inventory

Qualifications:

The qualifications needed to join our family are as follows:

• Diploma in social services, gerontology, or a degree in Social Work.
• Registered under the Social Work and Social Services Work Act and holds a current general certificate of registration.
• Or must have held a Social Worker or Social Services Worker position at a different Long Term Care Home without meeting the updated qualifications set out in the Regulation, on the condition that the person has had three (3) years full-time experience in the position during the five (5) years immediately before being hired at the different Long-Term Care Home or the equivalent part-time experience in the position during the seven (7) years immediately before being hired at the different Long-Term Care Home.
• Previous experience in a geriatric social-related field is an asset.
• Well-developed interpersonal skills and demonstrated ability to interact efficiently and courteously with residents, the public, employees, and volunteers.
• Excellent written and verbal communication skills.
• Good organizational skills.
• Knowledge of RAI-MDS – AIS certified, if not must be completed successfully within one (1) year of being hired.
• Demonstrate the professional practice values of the social worker: respect for the dignity of every individual; belief in the ability of every individual to evolve and develop; recognition of the necessity to perceive and understand the individual as an element of interdependent systems which may be subject to change; respect for the rights of individuals, groups and communities; respect for the principles of individual autonomy and self-determination; recognition of the right of any endangered individual to receive assistance and protection when needed.
• Second language is an asset.
• To show evidence of being focused on people’s feelings when interacting and knowing how to turn a task into positive social interaction.
• To undertake and meet all legal requirements within a context of promoting individuals’ rights and measuring/reducing elements of risk.
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.
• As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements.
• Two supervisory references required.

What do we offer you?

• Competitive wages
• Employee benefits
• Employee perks
• Employee and Family Assistance Program
• Support for personal and professional growth

We look forward to speaking with you and Making Every Moment Matter™. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted.

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people. We are committed to ensuring our hiring practices are equitable, inclusive, and privacy-conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process, please contact the hiring manager.