Posted last month
Software Support Specialist
@ Valsoft Corporation
Remote in Canada
Overview
Square 9 is hiring a full-time Software Support Specialist for Level 2 and 3 support of document and content management software deployed by customers and resellers. The role involves troubleshooting software issues on Windows and .NET technologies, collaborating with development and QA, and writing knowledge base articles. Entry-level experience is acceptable and a criminal background check is required.
Responsibilities:
- Provide Level 2 and 3 customer support for deployment and usage issues
- Troubleshoot software problems using internal ticketing tools
- Collaborate with development and QA teams on issue resolution
- Author and maintain knowledge base articles
- Manage multiple support projects with attention to detail
Requirements summary:
- Entry-level technical support or customer-facing experience
- High school diploma or equivalent
- Strong verbal and written technical communication
- Proficiency with ASP.Net, IIS, Message Queuing and Authentication
- Criminal background check required
Tools & skills
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-09-24
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Valsoft Corporation
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy. We actively support our businesses, guiding them in their growth and evolution into market leaders. Headquartered in Montreal with a global presence, Valsoft is committed to building a legacy of excellence by prioritizing sustainable growth and operational efficiency. Our long-term vision, driven by entrepreneurial spirit and disciplined execution, ensures we create lasting value for our portfolio companies, their customers, and the industries they serve. For more information, visit valsoftcorp.com. - En tant qu'acteur de premier plan dans le domaine des logiciels pour marchés verticaux (LMV), Valsoft allie expertise sectorielle et une philosophie d'investissement unique axée sur l'acquisition et la conservation. Nous gérons un portefeuille croissant d'entreprises qui bénéficient d'un leadership décentralisé et d'une autonomie opérationnelle. Nous soutenons activement nos entreprises en les accompagnant dans leur croissance et leur évolution en leaders de leur secteur. Basée à Montréal et présente à l'échelle mondiale, Valsoft s'engage à bâtir un héritage d'excellence en priorisant la croissance durable et l'efficacité opérationnelle. Notre vision à long terme, portée par un esprit entrepreneurial et une exécution rigoureuse, nous permet de créer une valeur durable pour nos entreprises, leurs clients et les industries qu'elles desservent. Pour plus d'informations, visitez valsoftcorp.com.
- LinkedIn followers
- 119,813
- People associated on LinkedIn
- 516
- Reported office locations
- 100-7405, Transcanadienne, Saint-Laurent, Quebec H4T 1Z2, CA
- 151 Bloor St W, Toronto, Ontario M5S 1S4, CA
- Business categories
- Business Development
- Software
- Financial Services
- Other recorded names
- Valsoft Corporation
- Specialties
- Technology
- Software
- Investment
- Mergers and acquisitions
- M&A
- and Vertical market software
- Profile identifies a recruitment agency
- No
- Reported total investment
- 420,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy. We actively support our businesses, guiding them in their growth and evolution into market leaders. Headquartered in Montreal with a global presence, Valsoft is…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Saint-Laurent, Quebec |
| Organization type | Privately Held |
| Specialties | TechnologySoftwareInvestmentMergers and acquisitionsM&Aand Vertical market software |
| Open jobs on Jobsy | 199 |
| View page |
Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently.
As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career development in both technical specialist and management tracks. Responsibilities
● Provide customer support for deployment and usage-related software issues
● Resolve and troubleshoot software problems using custom internal ticketing tools
● Collaborate with development and QA teams on issue resolution
● Author and maintain knowledge base articles on common service issues
● Manage multiple support projects with attention to detail
● Communicate effectively with customers and internal teams
Required Qualifications
● Entry-level experience in technical support or customer-facing roles
● High School Diploma or equivalent
● Strong verbal and written technical communication skills
● Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)
● Demonstrated customer service and problem-solving abilities Preferred Qualifications
● Experience with SQL Server and database management
● Ability to build consultative relationships with customers and resellers
● Comfort with public speaking and presentations
● Self-starter with strong organizational skills
● Criminal Background Check Required
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