Spa Operations Lead

**Spa Operations Lead**

_Backend Systems & Financial Operations_

**Employer:** Slack Tide Spa

**Location:** 125 Provost St, New Glasgow, NS (On-site)

**Position Type:** Full-time, Permanent

**Compensation:** $20–$24/hour

**Start Date:** February 2027

**About the Role**

Slack Tide Spa is seeking a highly organized and dependable Spa Operations Lead to oversee the administrative, financial and logistical systems that support the spa’s daily operations.

This position plays an important role behind the scenes, helping ensure that records, financial processes, inventory, supplies and other backend systems are maintained smoothly, efficiently and accurately. The Spa Operations Lead will also provide reception and operational support as needed, contributing to a seamless guest experience and the overall flow of the spa.

Reporting to spa leadership, the Spa Operations Lead will work closely with the Guest Experience Lead and provide operational support to the broader Slack Tide Spa team and associates.

This opportunity is well suited to someone who enjoys bringing structure and clarity to a busy environment, takes pride in accurate work and reliable follow-through, and is comfortable balancing backend responsibilities with hands-on operational support.

**Schedule**

This is a full-time, on-site position. The schedule may consist of daytime hours or a combination of evenings and weekends, depending on operational needs and the successful candidate’s agreed availability.

Applicants should indicate their general availability when applying.

**Key Responsibilities**

**Spa Operations and Reception Support**

* Provide reception support, including guest check-in and check-out
* Assist with treatment-room preparation and operational upkeep
* Help maintain a calm, organized and welcoming spa environment
* Support the daily flow and efficiency of spa operations
* Respond professionally to operational questions from guests and team members
* Provide additional operational support during busy periods

**Administration and Compliance**

* Maintain organized filing, documentation and administrative systems
* Support compliance-related documentation and record keeping
* Maintain accurate, confidential and accessible records
* Help ensure that operational information is complete and up to date
* Use administrative and technology systems to support daily spa operations

**Inventory and Supply Coordination**

* Monitor inventory levels and identify supply requirements
* Coordinate supply ordering and maintain accurate inventory records
* Ensure treatment rooms and common areas have the supplies required for daily operations
* Support the responsible and cost-conscious use of spa resources
* Communicate supply needs and potential shortages to spa leadership

**Financial Administration**

* Coordinate bookkeeping records and financial documentation
* Process and organize invoices
* Support bill payments and payment tracking
* Assist with payroll processing and staff time tracking
* Coordinate direct-billing submissions to insurance companies
* Maintain accurate and organized financial records
* Communicate discrepancies or missing information to spa leadership
* Follow established financial and administrative processes

**What We’re Looking For**

The successful candidate will be organized, dependable and comfortable taking ownership of important backend responsibilities. Direct spa experience is welcome but is not required. We are equally interested in candidates with transferable skills, sound judgement, a strong work ethic and a willingness to learn.

**Core Skills and Competencies**

* Strong organizational and time-management skills
* Excellent attention to detail
* Strong administrative and technology skills
* Financial responsibility and a process-focused approach
* Effective problem-solving abilities
* Ability to manage multiple responsibilities and competing priorities
* Ability to remain composed and effective during busy periods
* Strong written and verbal communication skills
* Ability to work independently and follow tasks through to completion
* Professional discretion when handling guest, employee and financial information
* Ability to learn and follow established operational procedures

**Experience and Qualifications**

* Training or experience in administration, customer service, hospitality, wellness, healthcare or a related field is considered an asset
* Experience with bookkeeping, invoicing, payroll administration, direct billing or financial record keeping is considered an asset
* Experience using digital booking, payment, payroll, bookkeeping or administrative systems is considered an asset
* Training in business administration, office administration, bookkeeping or a related area is considered an asset
* A combination of relevant experience, training and transferable skills will be considered
* Ability to communicate effectively in English
* Availability to work either daytime hours or a combination of evenings and weekends, depending on the agreed schedule

Applicants with different levels of experience are encouraged to apply. Passion, commitment, sound judgement, work ethic and a willingness to learn are valued alongside direct experience.

**Personal Qualities**

**We are looking for someone who is:**

* Dependable, professional and self-directed
* Highly organized and detail-oriented
* Calm and effective under pressure
* Responsible when working with financial and confidential information
* Consistent in following through on commitments
* Comfortable taking ownership of assigned responsibilities
* Respectful and constructive in workplace interactions
* Adaptable when operational needs change
* Committed to contributing to a collaborative and supportive workplace
* Aligned with Slack Tide Spa’s focus on mutual respect, wellness and guest care

**Benefits & Perks**

* Ongoing training and professional development opportunities
* Flexible scheduling aligned with your lifestyle
* Optional benefits plan through Chamber of Commerce
* Paid vacation days and statutory holidays
* Supportive, wellness-focused work environment