First seen by our source: just now
Specialist, Ground Transportation
@ Toronto Pearson International Airport
Toronto, Ontario
SIGNALS
Overview
Toronto Pearson International Airport is hiring a full-time Specialist, Ground Transportation, reporting to the Manager, Ground Transportation Operations. The role monitors groundside transportation, dispatches contract staff, and coordinates with partners to keep safety, customer service and efficiency standards met. The posting states a unionized Band 6 position at $44.26 per hour on a 37.5-hour week, with rotational shifts and a competitive test.
Responsibilities:
- Monitor curb traffic and redeploy contracted staff
- Dispatch contractors via phone and radio
- Oversee parking and transportation monitoring systems
- Initiate bussing SOP and track weather contingencies
- Log events, generate work orders and maintain status logs
Requirements summary:
- 3 years airport, airline or ground handler operations
- Valid Ontario driver's licence
- Post-secondary diploma or degree in aviation or business, or equivalent
- Ability to obtain and retain Transportation Security Clearance
- Available for rotational shifts
Tools & skills
ExcelWordAccessVariable Message SignsRadio and dispatch equipmentParking and GT systemsPersonal computer
Benefits mentioned
Health insuranceRetirement planEmployee assistance
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Transportation & driving |
| Experience | 3+ years |
| Hours per week | 37.5 |
| Schedule | day, evening, overnight |
| Travel | air: none · ground: none |
| Work setting | Office, Outdoors |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Transportation Security Clearance |
| Driver’s licence | required |
| Education | College diploma (preferred) |
| Fields of study | Aviation Management, Business Management |
| Security clearance | Other clearance |
| Perks mentioned | Retirement plan, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Toronto Pearson International Airport
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
Job description
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you!
As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.
What you can expect from this position:
Reporting to the Manager, Ground Transportation Operations, this position will monitor all groundside transportation, ensuring standards are being met and dispatching contract staff. The incumbent will collaborate with internal and external partners to maintain high standards of safety, customer service, and operational efficiency within the airport's ground transportation network.
As a Specialist, Ground Transportation, you will:
This is the role for you, if you have:
What's in it for you!
As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.
What you can expect from this position:
Reporting to the Manager, Ground Transportation Operations, this position will monitor all groundside transportation, ensuring standards are being met and dispatching contract staff. The incumbent will collaborate with internal and external partners to maintain high standards of safety, customer service, and operational efficiency within the airport's ground transportation network.
As a Specialist, Ground Transportation, you will:
- Monitor inbound traffic and curb congestion and re-deploy contracted staff to address congestion.
- Respond to all ground transportation telephone calls and radio channels and dispatch contracted staff.
- Oversee multiple ground transportation and parking monitoring systems and implement proactive measures, standard operating procedures ensuring customer service metrics are met.
- Initiate the bussing SOP when Link trains go down, including call outs to GTAA bussing and contracted bussing companies.
- Track weather activity and operations which may trigger contingency plans as the need arises i.e., Cold Weather Queuing, calling in peak period taxi companies etc.
- Act as a central point of contact for terminal operations ground side transportation internal and external partners.
- Capture data using various GT systems to assist with ongoing investigations.
- Liaise with all partners, including GT Contractors, GTAA security, Public Safety Officers and the GT Parking and Operations Team.
- Adjust Variable Message Signs including locations and programming of messages.
- Report concerns to the media relations team in the IOCC (Integrated Operations Control Center) i.e. garage closure, road closure etc., that will trigger social media communications.
- Operate a computerized data entry system for the logging and updating of events and dispatching the appropriate responder (s) required for an event.
- Generate work orders, monitor the event, and record event status. Perform follow-up actions to update status of incomplete events and reports findings.
- Maintain status logs of critical equipment and events for publication.
This is the role for you, if you have:
- 3 years’ experience in Airport/Airline/Ground Handler operations or similar experience in scale and complexity.
- Experience with groundside transportation, parking operations, and dispatch and/or call centre environment is an asset.
- Valid Ontario Provincial Driver’s License.
- Post Secondary Diploma/degree with a focus on Aviation Management and/or Business Management and/or equivalent combination of education and work experience.
- Ability to obtain and retain Transportation Security Clearance.
- Knowledge of GTAA Ground Transportation operations including, roadways, parking garages and service providers.
- Knowledge of Ground side maintenance protocols and Standard Operating Procedures.
- Skilled in training others on parking and GT systems.
- Strong written and verbal communication skills across various formats and mediums to ensure clear, concise and accurate messaging.
- Skilled in multitasking across a range of responsibilities using a Personal Computer, communications equipment and telephone, even in high-pressure or time sensitive situations.
- Proficient in monitoring multiple radio channels while managing phone calls and in-person inquiries concurrently.
- Knowledge of airport operations, including roles and responsibilities of the GTAA tenants, contractors and other agencies operating at TPIA.
- Familiarity with Excel, Word and Access and the ability to run queries.
- Knowledge of communication and dispatch equipment.
- Knowledge of basic Fire and Police data gathering techniques.
- Knowledge of terminal buildings including but not limited to; basic layout, curbs, passenger flows, primary and secondary security lines.
- Strong situational analysis and contingency planning skills.
- Available to work rotational shifts (days, afternoons, midnights).
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