Sr Principal Consultant-Advanced Customer Support / Managed Services, Oracle | NetSuite – Products

If you’re a senior-level NetSuite consultant with experience in the Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry, and you want to grow in a fast-paced, client-focused environment, the NetSuite ACS team is the place for you! Join Oracle to build your expertise in AI and cloud technology and help customers maximize the value of NetSuite --- Oracle's leading AI-powered cloud ERP platform.

Are you passionate about helping organizations solve complex business challenges through innovative technology solutions? We are seeking an experienced consulting professional to serve as a trusted advisor to our customers, driving business transformation through deep industry expertise, strong business acumen, and leading-edge technology solutions.

In this role, you will partner with customer stakeholders to understand business objectives, design and implement high-quality solutions, and guide organizations through complex transformation initiatives. You will leverage industry best practices, NetSuite expertise, AI-powered capabilities, and consulting experience to deliver measurable business outcomes while ensuring successful engagement execution.

As a senior member of the consulting organization, you will lead solution design and implementation efforts, provide technical and functional leadership to engagement teams, influence executive-level decision-making, and resolve complex customer challenges. You will also contribute to business development activities by providing subject matter expertise, shaping solution strategies, and identifying opportunities to expand customer value.

Success in this role requires balancing strategic advisory capabilities with hands-on solution leadership to help customers accelerate adoption, optimize operations, and maximize the value of their NetSuite investment.

Career Level - IC3

Responsibilities displayed in the job posting

The Advanced Customer Support / Managed Services team of Oracle NetSuite Professional Services is seeking a Sr Principal Consultant, ideally with Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry expertise.

Oracle NetSuite's Advanced Customer Support (ACS) organization provides ongoing functional and technical guidance that helps customers continuously optimize and expand their NetSuite investment. Through our SuiteReview methodology and strategic advisory services, ACS partners with customers to identify opportunities, address business challenges, and maximize long-term value from their ERP platform. With a rapidly growing customer base and strong demand across North America, we are expanding our team of industry-focused consultants.

Responsibilities include:

• Lead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
• Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices
• Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
• Maintain deep product expertise and pursue relevant Oracle and NetSuite certifications
• Integrate AI-driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business value
• Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions
• Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards
• Minimal travel required

Preferred Qualifications include:

• 8+ years of overall relevant domain experience in one or more of NetSuite’s core industry markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, MedTech, R&D/CROs, Pharmaceuticals/BioTech)
• Strong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillment
• Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance
• 5+ years external consulting role experience with sustained C-suite interactions
• Experience with defining requirements for complex customizations and integrations
• Proven custom development analysis, design, and testing skills
• Strong communication skills
• Passion for driving Customer satisfaction
• Project and/or team leadership experience
• Finance and/or Accounting professional and/or academic background a plus
• NetSuite ERP Consultant or other relevant product certifications a plus
• Ability to lead and influence cross-functional teams with diverse functional, process, organizational change, and technical expertise
• Ability to synthesize information into a coherent story, strategic vision, and execution roadmap

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

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Range and benefit information provided in this posting are specific to the stated locations only

CA: Hiring Range in CAD from: $93,900 to $143,900 per annum.
US: Hiring Range in USD from: $87,000 to $187,000 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

Vacancy Type - Replacement Position

This role regularly interacts with customers across North America, so a professional level of English is required. A proficiency of French is required for candidates residing in Quebec, otherwise it is considered an asset.

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