First seen by our source: 1 hour ago
State Program Administrator Manager - Member Services & Counseling Manager
@ Minnesota Direct Care and Treatment
New Brunswick
SIGNALS
Overview
Teachers Retirement Association is hiring a Member Services & Counseling Manager to lead pension operations in its Member Services and Counseling departments. The role is full-time, Monday to Friday day shift, hybrid in Saint Paul with up to 35% travel, at $86,819 to $125,488 per year.
Responsibilities:
- Oversee pension operations in Member Services and Counseling
- Train, engage and develop operations staff and supervisors
- Serve on management teams to align goals with TRA's mission
- Lead or join projects supporting the strategic plan
- Support satellite offices and provide back-up to other leaders
Requirements summary:
- Five years of progressive benefits, accounting, payroll, finance or insurance experience
- Leadership of staff or major enterprise projects
- Customer service and customer education strategy experience
- Advanced complex calculation and audit experience
- Advanced Microsoft Office proficiency
- Strong written and verbal communication skills
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Experience | 5+ years |
| Manages people | Yes |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: moderate |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Driver’s licence | required, own vehicle |
| Background checks | criminal record, references, education |
| Encouraged to apply | People with disabilities |
| Education | Bachelor’s degree (preferred), Master’s degree (preferred) |
| Fields of study | Business Administration, Public Administration, Accounting, Finance, Mathematics |
| Perks mentioned | Generous paid time off, Generous parental leave, Retirement plan, Wellness, Transit support, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Minnesota Direct Care and Treatment
| Field | Value |
|---|---|
| Open jobs on Jobsy | 120 |
Job description
Working Title: Member Services & Counseling Manager
Job Class: State Program Administrator, Manager
Agency: Teachers Retirement Association
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Teachers Retirement Association (TRA) has been providing pension coverage to Minnesota educators for decades, with a mission to help members and their beneficiaries plan for an independent and financially secure retirement. We are currently seeking job candidates with strong leadership, communication, analytical, and mathematical skills to serve as TRA’s Member Services & Counseling Manager.
Our Member Services & Counseling Manager position has the responsibility to oversee and provide strategic direction for our pension operations within TRA’s Member Services and Counseling departments. The incumbent will act to create plans to successfully train, engage, and develop operations for staff which includes management and supervisory-level employees. The incumbent will further serve on our Management Teams to ensure pension operation goals, activities, and outcomes align with our organization’s overall mission and objectives. Additionally, this position will participate in or spearhead projects that support TRA’s strategic plan.
This position is located in our Saint Paul, Minnesota office, and will require the incumbent to work a schedule that includes regular in-person work, up to 50 – 75% of the time in order to perform the essential functions. Additionally, business travel will be required for this role, up to 35% of the time, in order to support TRA’s satellite offices, as well as to provide back-up assistance to other leaders.
Minimum Qualifications
Five (5) years of progressive work experience administrating employee benefits, government benefits, accounting, payroll, finance, and/or insurance.
A Bachelor’s degree in Business Administration, Public Administration, Accounting, Finance, Math, or a closely related field can substitute for one (1) year of experience.
Experience And Education Must Also Demonstrate The Following
Preferred Qualifications
An Advanced degree in Business Administration, Public Administration, Accounting, Finance, Math, or a closely related field.
Experience managing multiple departments simultaneously.
Experience managing and developing supervisory staff.
Experience working for financial or retirement services organizations.
Supervisory or management experience.
Physical Requirements
This position requires occasional transporting of articles such as file folders, ledgers and/or small tools. May be required to move or maintain a stationary position for long periods of time.
Additional Requirements
** Successful candidates must pass past-employer reference checks and a criminal background check. **
It Is The Policy Of TRA That All Finalist(s) Submit To a Background Check Prior To Employment. The Background Check May Consist Of The Following Components
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, or are an individual with a disability and need to request an accommodation for a scheduled interview, contact Justin Johnson at [email protected].
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Justin Johnson at [email protected].
Working together to improve the state we love.
What do Minnesota's State employees have in common?
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your Benefits May Include
Teachers Retirement Association also offers free ramp parking at our Saint Paul Office location.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [email protected] and let us know the support you need.
Job Class: State Program Administrator, Manager
Agency: Teachers Retirement Association
- Job ID: 97775
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 10/16/2026
- Closing Date: 11/05/2026
- Hiring Agency/Seniority Unit: Teachers Retirement Assoc / TRA-Managerial
- Division/Unit: TRA Operations / Pension Administration
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: Yes - Up to 35%
- Salary Range: $41.58 - $60.10 / hourly; $86,819 - $125,488 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 220 - Manager/Unrep
- FLSA Status: Exempt - Executive
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Teachers Retirement Association (TRA) has been providing pension coverage to Minnesota educators for decades, with a mission to help members and their beneficiaries plan for an independent and financially secure retirement. We are currently seeking job candidates with strong leadership, communication, analytical, and mathematical skills to serve as TRA’s Member Services & Counseling Manager.
Our Member Services & Counseling Manager position has the responsibility to oversee and provide strategic direction for our pension operations within TRA’s Member Services and Counseling departments. The incumbent will act to create plans to successfully train, engage, and develop operations for staff which includes management and supervisory-level employees. The incumbent will further serve on our Management Teams to ensure pension operation goals, activities, and outcomes align with our organization’s overall mission and objectives. Additionally, this position will participate in or spearhead projects that support TRA’s strategic plan.
This position is located in our Saint Paul, Minnesota office, and will require the incumbent to work a schedule that includes regular in-person work, up to 50 – 75% of the time in order to perform the essential functions. Additionally, business travel will be required for this role, up to 35% of the time, in order to support TRA’s satellite offices, as well as to provide back-up assistance to other leaders.
Minimum Qualifications
Five (5) years of progressive work experience administrating employee benefits, government benefits, accounting, payroll, finance, and/or insurance.
A Bachelor’s degree in Business Administration, Public Administration, Accounting, Finance, Math, or a closely related field can substitute for one (1) year of experience.
Experience And Education Must Also Demonstrate The Following
- Leadership responsibility requiring the supervision/leadwork of staff and/or management of major enterprise projects involving multiple participants and stakeholders.
- Exceptional critical thinking and creativity skills, which can be used to effectively conceptualize innovative methods for educating audiences about retirement topics, as well as to analyze data to improve customer experience and stakeholder partnerships.
- Experience implementing and managing successful customer service and customer education strategies.
- Exceptional planning and organization skills in order to successfully manage competing priorities, deadlines, and employee/call center schedules.
- Advanced experience performing and auditing complex calculations.
- Advanced experience in successfully presenting, explaining, and training on complex financial concepts to diverse audiences.
- Advanced proficiency in using Microsoft Word, Excel, Access, PowerPoint, and Outlook; or equivalent software packages.
- Strong interpersonal, written communication skills, and verbal communication skills, necessary to collaborate on enterprise project and initiatives; communicate information about sensitive topics; influence others to resolve conflicting viewpoints; motivate, coach, and/or provide constructive feedback to employees; and champion a work culture that advocates for inclusion.
Preferred Qualifications
An Advanced degree in Business Administration, Public Administration, Accounting, Finance, Math, or a closely related field.
Experience managing multiple departments simultaneously.
Experience managing and developing supervisory staff.
Experience working for financial or retirement services organizations.
Supervisory or management experience.
Physical Requirements
This position requires occasional transporting of articles such as file folders, ledgers and/or small tools. May be required to move or maintain a stationary position for long periods of time.
Additional Requirements
** Successful candidates must pass past-employer reference checks and a criminal background check. **
It Is The Policy Of TRA That All Finalist(s) Submit To a Background Check Prior To Employment. The Background Check May Consist Of The Following Components
- State of Minnesota state government employment records check (applies to current and past State of Minnesota state government employees only)
- Criminal History Check
- Employee Reference Check
- Social Security and Address Verification
- Education Verification
- Driver's License Check
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, or are an individual with a disability and need to request an accommodation for a scheduled interview, contact Justin Johnson at [email protected].
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Justin Johnson at [email protected].
Working together to improve the state we love.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your Benefits May Include
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Teachers Retirement Association also offers free ramp parking at our Saint Paul Office location.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [email protected] and let us know the support you need.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.