Store Manager

About Btrust
We are Btrust. Since 2008, we’ve innovated the Canadian grocery retail experience specializing to sell primarily fresh and healthy foods. Our goal is to introduce diverse food culture to every family table. We offer a wide range of products to cater to various taste preferences and budgets. The company is headquartered in Oakville, Ontario. In 2008, we opened our first Btrust Supermarket at the Golden Square, a shopping center in Mississauga, Ontario. Today, we manage a nationwide chain of 4 stores, covering an impressive 120,000 square feet and offering more than 20,000 different products, allowing families across Canada to enjoy fresh, healthy, and flavorful meals.

The role
The Supermarket Store Manager is responsible for overseeing all aspects of supermarket operations, including sales, inventory, staff management, financial control, and customer service. This role ensures the store operates efficiently in alignment with company strategies and operational standards, drives sales growth, enhances customer satisfaction, and optimizes departmental profitability.

Major Responsibilities

• Manage the full spectrum of store operations, ensuring efficiency in sales, inventory control, customer service, and financial management.

• Analyze sales data, set sales targets, and ensure their achievement; plan and implement promotional activities to drive traffic and increase sales.

• Recruit, train, develop, and motivate store staff; ensure employees have the necessary skills and knowledge to deliver exceptional customer service. Conduct regular performance evaluations and implement effective feedback and improvement plans.

• Ensure adequate and diverse product inventory; regularly inspect product quality; control inventory shrinkage and optimize turnover rates. Maintain strong relationships with suppliers to ensure timely replenishment and favorable purchasing conditions.

• Develop and manage the store budget, monitor daily financial performance, ensure operational costs are within budget, optimize resource allocation, and ensure store profitability.

• Handle customer complaints and feedback professionally and promptly; provide effective resolutions to ensure customer satisfaction. Continuously improve service and in-store experience to enhance customer loyalty and retention.

• Ensure all products meet food safety standards and hygiene requirements. Oversee daily inspections and sanitation to prevent any non-compliance.

• Prepare regular reports on sales, inventory, and finances; analyze data and provide strategic recommendations. Adjust operations based on performance to meet targets and increase profitability.

• Maintain store layout and visual merchandising in line with brand image; ensure a clean, comfortable, and safe shopping environment.

• Respond promptly and effectively to emergencies (e.g., fire, equipment failure, food safety incidents, sudden staff illness). Coordinate resources to resolve issues and implement emergency response drills to ensure team preparedness and safety.

• Communicate regularly with senior management on store operations; provide feedback and develop execution plans aligned with strategic goals.

• Participate in the formulation of long-term development strategies based on company objectives and market trends; contribute to the continuous growth and business expansion of the store.

• Responsibilities may be adjusted at the discretion of the company.
  

Knowledge, Skills and Ability Requirements

• College diploma or above in Retail Management, Business, Food Management, or a related field preferred.

• Minimum of 3 years of management experience in the retail sector (supermarket or similar environment); cross-functional management experience is an asset.

• Strong leadership, communication, and interpersonal skills with a proven ability to manage teams effectively.

• Familiar with industry trends, product knowledge, pricing strategies, and food safety regulations; proficient in relevant systems and software.

• In-depth understanding of retail operations including inventory control, sales strategies, customer service, financial management, and cost control.

• Ability to analyze sales data, market trends, and customer needs to make strategic decisions and adapt quickly to changes.

• Capable of making sound decisions under pressure and effectively handling emergencies or unexpected challenges.

• Customer-focused mindset with excellent service awareness and problem-solving skills to ensure satisfaction and build lasting customer relationships.

• Proficient in office software, retail management systems, and financial tools; able to make data-driven decisions.
  

Accessibility Statement:
BTRUST welcomes applicants from all backgrounds. We provide accommodations during the recruitment process to ensure that all candidates can apply and interview smoothly. If you require specific arrangements, please let us know when you apply, and we will consult with you to address your accessibility needs.