Store Manager - Sofa Land

Founded in 1976, Nordic Holdings owns and operates five Sofa Land and two Konto Furniture stores throughout Alberta. Both brands offer a unique blend of imported and domestic value-added home furnishings. If you’re looking to join an energetic and successful team, this could be the opportunity for you.

Position Summary

The Store Manager is responsible for driving sales performance, fostering a high-energy and customer-focused retail environment, and ensuring that our team delivers an exceptional shopping experience. The ideal candidate will be and experienced and motivated sales manager with a proven track record in sales leadership, the ability to coach, hold the team accountable and motivate to exceed sales goals.

Job Responsibilities

Store Operation Duties

Team Leadership & Development

• Recruit, train, and mentor a team of commission-based sales associates
• Helping to create and achieve store sales goals and budgets while still handling store level management responsibilities
• Foster a culture of accountability, collaboration and success
• Develop and implement sales strategies to drive revenue growth and exceed sales targets
• Ensure a premium shopping experience by coaching the team on selling, product knowledge, and customer relationship-building.
• Monitor sales data, KPI’s, and team performance to identify areas of improvement and adjustments
• Be available to your staff via phone and email during store hours, even when you are not at the store

Customer Concerns

• Handle day to day customer complaints, warranty or service issues.
• Answer customer questions regarding estimated time of arrivals

Maintaining Floor Product

• Work with the Visual Merchandiser to maintain all floor merchandise plans and displays
• Ensure all product has correct pricing labels and responsible for creating any new signage
• Adhere to corporate guidelines, standards and directives

Staff Training and Onboarding Duties

• Ensure new sales and warehouse staff is properly trained in all aspects of their duties
• Give direction to staff to ensure Nordic policies and procedures are being followed
• Provide a safe work environment and report any deficiencies

Position Requirements:

Education

• High school diploma or GED
• Post-secondary education in Interior Design or Management would be an asset

Experience

• 3+ years of experience working in sales managment
• 3+ years of experience working in customer service
• 2+ years of experience working in a supervisory capacity

Job Qualifications:

• Supports, promotes and ensures alignment with the organization's vision and values
• Proficiency in MS Office
• Ability to analyze sales merchandise reports & survey results
• Thrive in a fast-paced environment thanks to strong organizational skills, follow-through and ability to juggle competing priorities
• Solid written and verbal skills
• Strong attention to detail

Behavioral Skills:

• Adaptability – Adapts plans and goals. Recognizes and responds quickly to shifting opportunities and risks.
• Business Perspective - Demonstrates thorough understanding of how each business unit adds value to the organization.
• Creativity & Innovation - Provides expert insight into problems. Assists others in discovering and creating new approaches.
• Decision Making – Can make smart business decisions in a timely fashion and while under pressure
• Initiative - Takes immediate action to avoid forthcoming issues or problems.
• Leading & Managing Change – Manages change by adjusting priorities and reallocating resources.
• Problem Solving - Remaining guided by organizational values, identifies optimal solutions, thinking first of possible approaches and flexibilities in the system vs. strict adherence to rules or procedures.
• Resilience - Provides advice and guidance to others to assist them in coping with difficult or demanding situations.

Work Environment and Compensation:

We are a proud locally owned Canadian company that is growing and expanding. We offer a competitive compensation and benefits package. Employees are also eligible to receive a generous employee discount!

Store hours are from 10 am to 8 pm on weekdays, 10 am to 6 pm on Saturdays and 11 am to 5 pm on Sundays. Working on weekends and Statutory Holidays will be mandatory however you will want to work them as that is when most of our business happens.

To Apply:

Please email your resume referencing the job title in your subject linen at [email protected] . While we thank you for your application, only candidates considered for the role will be contacted.

Job Type: Full-time

Benefits:

• Extended health care
• On-site parking
• Store discount

Application question(s):

• How many years of experience do you have as a Store Manager

Education:

• Bachelor's Degree (preferred)

Experience:

• Sales management: 3 years (required)

Work Location: In person