Store Support Specialist

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

About the role:

Reporting to the Director, Credit Card Acquisition, the Senior Store Support Specialist will work actively on the growth and performance of one of Canada’s largest retail credit card portfolios. In this role, you will act as a key partner to stores, district and regional stakeholders, helping drive compliant credit card acquisition, associate engagement, sales effectiveness and issue resolution across an assigned territory.

This is a high-impact role for someone who enjoys building relationships, influencing through data and insight, and supporting frontline teams in a fast-paced retail financial services environment.

Job responsibilities :

• Support effective, compliant and customer-focused credit card acquisitions through the point-of-sale channel.
• Build and maintain strong relationships with stores, district and regional partners to drive mutually beneficial business outcomes.
• Act as a primary point of contact for assigned stores and territories, providing timely communication, training, coaching, support and issue resolution.
• Use sales performance data, territory insights and opportunity analysis to identify trends, risks and growth opportunities.
• Support the execution of broader sales channel strategies, campaigns, pilots and initiatives that grow new account acquisition and activation.
• Coordinate and support third-party or in-store sales resources where applicable, ensuring efforts are aligned to the highest-value opportunities.
• Reinforce compliance requirements, program standards and approved sales practices across the assigned territory.
• Participate in market, regional and champion calls as a subject matter expert on the program.
• Provide feedback from the field to sales channel leadership to help improve tools, training, communications and program execution.
• Develop and deliver training or coaching sessions, including in-person support where required.

What we’re looking for:

• University degree
• 3 to 5 years of experience in sales, retail financial services, sales support, field support, or training and coaching.
• Experience supporting sales performance in a retail, financial services, credit card, banking or partner-channel environment is an asset.
• Strong relationship-building skills with the ability to influence, coach and collaborate across multiple stakeholder groups.
• Clear verbal and written communication skills, with the ability to tailor messages for store teams, field leaders and internal partners.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Ability to review performance data, identify trends and translate insights into practical actions.
• Sound judgment and a strong commitment to compliance, responsible sales practices and customer-focused outcomes.
• Bilingualism in English and French needed.
• Knowledge of credit cards and retail financial services is considered an asset.
• Must have a driver’s license
• Willingness to travel as required.

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.

• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.

• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.

• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.

• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.

• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.

• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.

• On-Site Fitness: Gym access at our London and Montreal offices.

• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.

• Family Support: Parental leave top-up program to help you during life’s big moments.

• Community Impact: One paid volunteer day to give back to causes that matter to you.

• For more information on who we are as an employer click here.

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent