Student Campus Tour Guide

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Office of the Registrar is dedicated to helping our students achieve their academic goals by providing to the Western community an array of integrated student related services in a confidential and professional environment. This includes providing exceptional service to current students as well as prospective students from the initial point of interest in undergraduate programs at Western, through the information gathering, application, and admission processes.

Responsibilities

The Campus Tour Guide will provide friendly, helpful and informative tours of Western's beautiful campus to guests, primarily prospective students and their supporters. A Campus Tour Guide plays a crucial role in providing a positive first impression of Western's Campus, and acts as an ambassador for the University (in person and via an online chat program). The incumbent will offer exceptional customer service, and provide relevant and comprehensive information to assist prospective students in their selection of an academic institution.

Qualifications

Eligibility Requirement:
- Must be a full-time student at Western (enrolled in minimum 3.5 courses), and expect to retain full-time status for the 2026-27 academic year
- Customer service experience preferred

Skills, Abilities & Expertise:
- Above average knowledge of Western's campus, the city of London, the admissions process and awareness of on-campus activities and events
- Ability to maintain a positive, outgoing attitude, with genuine customer service orientation
- Reliable and dependable to deliver all assigned tours
- Excellent verbal communication skills with the ability to deliver information in a clear and precise manner
- Professional and enthusiastic, with the ability and desire to promote Western
- Proven ability and natural inclination to interact with others in a professional, respectful and diplomatic manner
- Passionate with the ability to provide a positive first impression and be an ambassador for Western
- Ability to relate well to students and their supporters

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

Please provide answers to the following questions in a separate document and attach to your application using writing sample/cover letter/resume options:

1. List extracurricular activities you are involved with at Western
2. Briefly describe student life at Western
3. Tell us how you feel Western provides an exceptional student experience
4. Let us know if you are potentially available to work in the summer (i.e. June - August 2027)

For any specific questions about this role, please email [email protected] directly.

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume. Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

Campus Tour Guides applicants must be available to:

• Attend a mandatory tour guide training program
• Participate in on-campus undergraduate recruitment events during the academic year (i.e. Fall Preview Day - Sun, Nov 8, Spring Open House - Sat, Apr 3)
• Attend monthly tour guide meetings during the fall/winter academic year

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.