Student Clinical Extern (High Reliability Organization Team)

OVERVIEW

Michael Garron Hospital (MGH) is undergoing a safety transformative journey to become a High Reliability Organization (HRO) that consistently delivers safe, high-quality care by anticipating risks, learning from experiences, and strengthening the systems and practices that support patient and staff safety. This work involves engaging healthcare providers, leaders, and staff across the organization to embed high reliability principles into everyday practice and build a culture of continuous learning andimprovement.

This role provides an opportunity for Clinical Externs to gain valuable experience in healthcare operations, quality improvement, patient safety, and corporate project work while contributing to MGH’s journey toward becoming a High Reliability Organization.

Working under the guidance of the HRO team, the Clinical Extern will support administrative, project coordination, education, engagement, and data-related activities that contribute to the implementation and sustainment of HRO practices across the organization.

Although this is a Clinical Extern role, the position does not involve direct patient care or the provision of clinical care on a patient unit. Instead, externs will work alongside the HRO team, the quality and patient safety team, and hospital leaders. This provides an opportunity to develop an understanding of how healthcare organizations support safe, reliable, and high-quality care through systems, processes, teamwork, and continuous improvement. Clinical Externs in this role will be provided the appropriate education and training to support MGH becoming an HRO.

The role is intended to provide meaningful, structured work that can be completed within a flexible, part-time schedule. Externs will contribute to ongoing HRO initiatives while developing transferable skills in communication, organization, project coordination, data management, quality improvement, and professional collaboration.

Externs will be hired on contract and will be required to work a minimum of two 8-hour weekday shifts per 2-week pay period. This role is primarily scheduled during day shifts. Evening or night shifts may be scheduled on an as-needed basis to support specific HRO activities, education sessions, or program requirements.

EDUCATION

- Nursing students enrolled in their 2nd-4th year of an accredited baccalaureate program (BScN/BSN), final year of an accelerated baccalaureate program (BScN/BSN), or completed first year of a practical nurse (RPN) program.
QUALIFICATIONS

- Previous experience working in a High Reliability Organization is considered an asset.
- Demonstrated interest in healthcare quality, patient safety, health systems, or organizational improvement.
- Strong organizational and time-management skills.
- Effective written and verbal communication skills.
- Ability to work collaboratively with healthcare providers, leaders, and corporate teams.
- Ability to manage competing priorities and complete assigned tasks within established timelines.
- Demonstrated attention to detail and accuracy.
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Ability to work independently while seeking guidance when needed.
- Demonstrated commitment to confidentiality and privacy.
- Knowledge of the Occupational Health & Safety Act and other relevant legislation
- Knowledge of the Workplace Hazardous Materials Information System
- Knowledge of Emergency Codes
- Demonstrated knowledge of infection control practices
- Demonstrates a positive attitude and the willingness to work effectively in a team
- Demonstrated commitment to on-going learning and professional development
- Demonstrated ability to foster caring and trusting relationships with patients and families in an effort to support patient focused care
- Ability to maintain a consistent level of productivity and efficiency
- Ability to ask questions and seek out assistance when unsure of how to proceed with a task that is unfamiliar
- Ability to perform responsibilities in a courteous manner
- Compliance with confidentiality requirements under MGH Privacy Policy
- Effective organizational, interpersonal and communication skills
- Patient service orientated, with the ability to effectively work in a diverse and inclusive environment
- Good work and attendance record is required

- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN)[formerly Toronto East Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

- Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital, we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team.

EMPLOYMENT EQUITY & ACCESSIBILITY STATEMENT

Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital, we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team.

Through our values of Compassion, Respect, Integrity, Inclusion and Courage, Michael Garron Hospital is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code (OHRC). Should you require an accommodation at any stage of the recruitment process, please let us know how we can work with you to meet your needs.

This job posting is a confirmed, active vacancy for which we are currently seeking a qualified candidate.

MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select applicants for this position.