Summer Student - Customer Service

Job Title: Summer Student – Customer Service

Date Posted: October 27, 2026
Closing Date: November 17, 2026
Job Type: Student
Location: Calgary

Powering a bright future starts with you!

At AltaLink, people are at the heart of our success. We are a team committed to doing the right thing for each other and our customers. We foster an environment that is inclusive, collaborative and high performing and we value personal accountability. Our people are empowered to continuously improve, deliver outstanding customer service and make a meaningful impact every day. We embrace the unique identities, experiences and perspectives of our workforce, reflecting the communities where we operate. Everyone at AltaLink can expect to work in a safe, respectful environment where trust and commitment are at the core of how we operate.

Oh, and, what do we do?

We power Alberta! Our transmission lines deliver electricity to millions of Albertans 24 hours a day, seven days a week. When you’re on our team, you’re supporting Alberta’s homes, farms, businesses and industries by providing the safe, reliable and affordable electricity they rely on. Whether working in the field or in the office, every AltaLinker contributes to keeping the lights on. Want to join our team? We’re excited to share that we are hiring a Summer Student to join Customer Service team.

NOTE: The start date is May 2027, and the length of the term is 4 months.

Job Description:

Reporting to the Manager, Customer Operations the Summer Student will provide support to the AltaLink Customer Operations Team.

Responsibilities:

• Preparation of customer invoicing and other financial customer documents;
• Preparation and review of customer weekly reports;
• Provide administrative support to various areas in the department;
• Support the delivery of service improvement initiatives;
• Business process development and analysis;
• Gathering and analyzing data and making recommendations;
• Provide vacation coverage and special project responsibilities depending upon the projects which are assigned.
• All candidates must demonstrate key behaviors and meet identified expectations outlined in our four cultural pillars – one team, continuous improvement, customer focus and personal accountability.

Requirements

Qualifications:

• University student who has completed at least 3 years of study towards a Bachelor of Commerce or equivalent program;
• Marketing and customer service experience is preferred;
• Strong computer skills in Microsoft Office including Word, PowerPoint and Excel is required;
• SharePoint administration experience will be considered an asset;
• Knowledge of Microsoft Power Platform tools will be considered a strong asset;
• Proven ability/experience in the above noted responsibilities;
• Effective organizational and time management skills;
• Strong verbal and written communication skills;
• Ability to work independently and as part of a team;
• Effective communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes;
• Proven track record of good attendance and job performance.

Notes:

Candidates chosen for face-to-face interviews will be asked to upload their unofficial transcripts along with their resume.

Internal candidates can submit their resume internally via https://referrals.workable.com/altalink/jobs/

External candidates can submit their application via Workable externally at AltaLink - Current Openings (workable.com).

AltaLink employees should be aware that we may contact your manager during the selection process. Some positions may require job specific assessments, regular criminal record checks, additional AltaLink training, medical assessments, annual drivers abstract, and drug tests. Please contact the Hiring Manager or Recruiter for further clarification if required.

We thank all candidates for their interest in a career with AltaLink, however, only candidates being considered for an interview will be contacted.

When you submit a job application to AltaLink, it will be accessible to AltaLink personnel involved in AltaLink’s hiring processes and the information will be used for recruitment. In addition, AltaLink relies on qualified third parties to assist in the hiring process and your information may be provided to them for this purpose. By submitting your job application, you agree to the use of your personal information for these purposes.

At AltaLink, we celebrate diversity and inclusion. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment regardless of race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, family status, source of income, sexual orientation or any other category protected by applicable provincial or federal law.

Benefits

• Social Club

• Onsite Parking