Posted 12 days ago
Supervisor
@ Tim Hortons | McCluskey Group
Ottawa, Ontario
Overview
Tim Hortons | McCluskey Group is hiring a full-time Shift Supervisor to oversee service, food quality, food safety and cleanliness during the shift while coaching a team. The role involves supervising staff, handling customer complaints, balancing cash and keeping the restaurant stocked and ready for the next shift. A criminal background check is required.
Responsibilities:
- Supervise team members and assign duties during the shift
- Ensure food safety, quality and cleanliness standards are met
- Handle customer complaints and put corrective actions in place
- Balance cash and prepare the restaurant for the following shift
- Coach, train and motivate employees
Requirements summary:
- Previous experience in the food service industry
- Excellent knowledge of Tim Hortons products and procedures
- Strong communication and interpersonal skills
- Excellent customer service focus
- Previous supervision experience an asset
Tools & skills
Source and dates
Source type not verified · higherme
- Employer posting date
- 2026-10-25
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Food & beverage |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Restaurant or kitchen, Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer low |
| Background checks | criminal record |
| Encouraged to apply | People with disabilities |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Tim Hortons | McCluskey Group
| Field | Value |
|---|---|
| Open jobs on Jobsy | 174 |
In this role, the Shift Supervisor is responsible for overseeing the level of service, product quality, product availability, food safety, and cleanliness during the shift, all while creating a positive and fun work environment where all employees can succeed.
Responsibilities include but are not limited to:
Health and Safety
- Ensures all team members perform work in a safe manner including using personal protective equipment
- Works in compliance with the occupational health and safety legislation
- Knows, understands and follows safe work practices and procedures
- Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
- Ensures health and safety policies and procedures are adhered to during shifts, including documentation of any work related injuries or accidents
- Records and utilizes logs as per food safety standards i.e. temperature log
Human Resources
- Supervise team members
- Assist Restaurant Manager in recruitment
- Conduct pre-shift huddle and motivates employees throughout shift
- Ensure employees are in proper uniform and standards
- Provides coaching and feedback as necessary
- Provides training as required
Customer Service
- Ensures quality and standards are met
- Handles customer service complaints with confidence, quickly and professionally
- Puts corrective actions in place
Operations
- Assigns duties to employees as required
- Assigns floats and balances cash at the end of shift
- Ensures restaurant is stocked, cleaned, staffed and prepared for following shift
Qualifications & Skills
- Previous experience in food service industry
- Excellent knowledge of Tim Hortons products and procedures
- Strong communication and interpersonal skills
- Previous supervision experience an asset
- Excellent customer service focus
- Consistent adherence to policies/procedures
Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.
Job Types: Full-time, Permanent
Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
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