First seen by our source: 21 days ago
Support Operations Expert - Fully Remote | Upto $120/hr
@ Mercor
Toronto, Ontario
Overview
Mercor is hiring a remote contract Support Operations Evaluator at $80–$120 per hour. The role evaluates AI-generated artifacts against domain-specific quality rubrics and gives structured written feedback to improve AI model performance. The work is independent and asynchronous, with deadlines.
Pay:
$80–$120 an hour
Responsibilities:
- Evaluate AI-generated artifacts against domain-specific quality rubrics
- Identify factual, aesthetic and presentation errors in outputs
- Provide clear, structured written feedback to improve AI model performance
- Work independently and asynchronously to meet deadlines
- Collaborate with subject matter experts on dataset consistency
Requirements summary:
- 5+ years of relevant professional customer success or support operations experience
- Native or professional fluency in English
- Highly proficient in Microsoft Office and Google Workspace, especially Slides
- Advanced degree (Master's or higher) preferred
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-17
- Source record updated
- 2026-10-17
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 5+ years |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Master’s degree (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mercor
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We connect human expertise with leading AI labs and enterprises to train frontier models.
Full company description
Mercor is defining the future of work. We connect human expertise with leading AI labs and enterprises to train frontier models.
- LinkedIn followers
- 654,507
- People associated on LinkedIn
- 5,250
- Reported office locations
- San Francisco, California 94105, US
- Business categories
- Employment
- Software
- Recruiting
- Data Collection and Labeling
- Artificial Intelligence (AI)
- Machine Learning
- Other recorded names
- Mercor
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 483,600,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Mercor is defining the future of work. We connect human expertise with leading AI labs and enterprises to train frontier models.
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 51-200 employees |
| Headquarters | San Francisco, California |
| Organization type | Privately Held |
| Year founded | 2023 |
| Open jobs on Jobsy | 1,626 |
| View page |
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer success / support operations Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote
Role Responsibilities
- Evaluate AI-generated artifacts against domain-specific quality rubrics.
- Identify factual, aesthetic, and presentation errors in outputs.
- Provide clear, structured written feedback to improve AI model performance.
- Work independently and asynchronously to meet deadlines while ensuring high-quality assessments.
- Collaborate with subject matter experts to ensure consistency and relevance across datasets.
Qualifications
Must-Have
- 5+ years of relevant professional experience in Customer success / support operations.
- Native or professional fluency in English.
- Highly proficient in Microsoft Office and Google Workspace, especially Slides.
Preferred
- Advanced degree (Master's or higher) from a reputable institution.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
- For any help or support, reach out to: [email protected]
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.