Posted 2 days ago
Support Technician
@ Gap (Canada) Inc.
Remote in Canada
Overview
Gap (Canada) Inc. is hiring a full-time Support Technician to resolve employees' device hardware and application issues across headquarters, stores, regional offices, distribution centres and remote locations. The role combines in-person and virtual support with a customer-focused approach and requires flexibility to support employees on-site and remotely.
Responsibilities:
- Assess, diagnose and resolve device hardware and application issues
- Research and escalate technical and procedural issues using documented processes
- Deliver a welcoming, high-quality service through in-person and virtual channels
- Maintain consistent service quality and customer satisfaction
Requirements summary:
- Excellent interpersonal and customer service skills
- Ability to learn and apply process and technical knowledge
- Ability to multitask while keeping stakeholders informed
- Accountability for meeting key performance measures
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Work setting | Office, Store, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Gap (Canada) Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 10 |
About the Role
In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include assessing, diagnosing and resolving technology issues. Must be flexible in supporting our employees on-site and remotely.What You'll Do
Provide an exceptional technology experience for our Gap Inc. employees by listening, asking questions, soliciting feedback, assessing and responding appropriately to customer’s device hardware and application issues, requests and needs in an efficient and timely manner.
Determines appropriate and alternative solutions from mostly defined procedures and options
Research, diagnose, resolve or escalate technical and procedural issues from multiple service channels using multiple tools and documented processes
Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually
Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction
Demonstrate a sound understanding of relevant technologies and application products and understands the customer in a technology support environment.
Who You Are
Excellent interpersonal and customer service skills, ability to develop and maintain good relationships with business partners and at all levels of the organization
Learns and applies process and technical knowledge in problem solving with ability to multitask work while keeping stakeholders informed.
Take personal accountability to meet key performance measurements
Journal
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