Support Worker- Casual/On-Call

About Smithers Community Services Association

For more than 50 years, Smithers Community Services Association (SCSA) has served the Bulkley Valley and surrounding communities. While we are proud of our history, what truly defines us is our commitment to continuous improvement, innovation, and responding to the evolving needs of our community.

SCSA is a dynamic non-profit organization with an annual operating budget of approximately $5 million and a team of more than 60 employees. Through a diverse range of programs—including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors' services, and community literacy—we work to create positive and lasting change.

Our work is guided by a commitment to being client-centered, accessible, inclusive, trauma-informed, and accountable. We value equity, diversity, inclusion, Reconciliation, collaboration, integrity, and continuous learning. Most importantly, we believe every individual deserves dignity, respect, and the opportunity to thrive.

If you are passionate about making a meaningful difference and share our values, we invite you to join our team and help build a stronger, more inclusive community

PROGRAM: Goodacre Place Supportive Housing

POSITION: Support Worker

JOB TYPE: Casual/ On-Call

JOB POSTING #: JP-2026-048

WORK HOURS AND SCHEDULE: Shifts are typically 8 hours per day and are scheduled as follows: 8:00 AM – 4:00 PM, 4:00 PM – 12:00 AM, and 12:00 AM – 8:00 AM, from Sunday to Saturday. (As this is a casual/on-call position, candidates must be available to work a minimum of one shift every four weeks)

DATE POSTED: August 17, 2026

CLOSING DATE: Until the position is filled. *We will conduct rolling interviews and may close this position if suitable candidates are found. Early submissions are recommended.

START DATE: As soon as possible

SALARY RANGE: $25.75 per hour- Days and Afternoon Shift, $26.25 per hour- Evening Shift

NO: OF POSITIONS: 3

PROGRAM SUMMARY:

Goodacre Place Supportive Housing is a 22-unit supportive housing program with a 12-bed emergency shelter that provides both long-term housing and short-term emergency accommodation for individuals experiencing or at risk of homelessness.

SCSA has a long history of supporting people experiencing housing instability. Building on our previous shelter operations at Broadway Place, our team is passionate about helping participants and guests find stability, safety, and belonging. Through our partnership with BC Housing, we provide shelter, housing support, meals, hygiene services, life skills development, case planning, and connections to community resources. Our goal is to help individuals move toward greater independence while feeling respected, supported, and at home.

Goodacre Place works closely with community partners, healthcare providers, Indigenous organizations, and social service agencies to ensure participants have access to the supports they need to thrive.

POSITION SUMMARY:

The Support Worker provides direct support to tenants/program participants living in supportive housing and shelter environments. This role focuses on harm reduction, crisis de-escalation, and facilitating access to services that improve residents’ health, safety, and wellbeing. Support Workers ensure safe program spaces, model respectful and inclusive behavior, and contribute to maintaining a supportive and welcoming environment. They collaborate with the Site Manager to implement care plans and uphold organizational standards in alignment with BC Housing guidelines.

REPORTING RELATIONSHIPS:

• Reports To: Supportive Housing and Shelter Supervisor, Goodacre Place
• Direct Reports: None

RESPONSIBILITIES:

• Harm Reduction and Daily Living Support – Provides harm reduction-based supports, including distribution and recovery of supplies, and assists and coaches’ tenants with daily living activities such as cleaning, decluttering, laundry, and maintaining safe and healthy living environments. Encourages tenants to participate in maintaining their rooms and shared spaces to foster responsibility and community engagement.
• Case Planning and Individualized Support – Conduct case planning and tenant needs assessments under the guidance of the Site Manager, supporting the implementation of care plans that promote housing stability, health, and independence.
• Appointments, Benefits, and Community Access – Facilitates access to local health, substance use, and social services by connecting tenants to community resources and supporting participation in education, employment, and life skills programs. Assists tenants in obtaining income and disability benefits, pensions, government identification, and banking services as appropriate.
• Tenant Relationships and Crisis De-escalation – Builds positive and respectful relationships with tenants, models inclusive and professional communication, and uses trauma-informed, non-violent approaches to de-escalate crisis situations. Monitors program spaces, applies violence prevention and emergency protocols, conducts wellness checks, and responds to critical incidents in accordance with policy.
• Facility Operations, Meal Service, and Safety – Assists with front desk and site security duties including tenant check-ins, access monitoring, and implementation of safety measures. Supports meal preparation and service (cold breakfast and hot dinner), and assists in cleaning resident rooms, short-stay rooms, kitchens, common areas, staff-only spaces, laundry, and facility grounds as required. Adheres to all health, safety, and emergency procedures, including universal precautions, and collaborates with supervisors and the leadership team to maintain shared safety and care plans.
• Documentation and Reporting – Ensures accurate and timely documentation in all record management systems, including daily logs, incident reports, and resident files, in accordance with BC Housing and organizational standards. Maintains confidentiality and accuracy in all communications and record-keeping.
• Collaboration and Team Support – Works under the guidance and direction of the Site Manager to implement site policies, support daily operations, and contribute to the overall safety and wellbeing of the housing community. Attends staff meetings and actively participates in discussions, presentations, and minute taking as required.
• Professional Development and Other Duties – Participates in training, seminars, and professional development as required, and performs other related duties or special assignments as directed by the Site Manager to support program objectives and organizational goals.

QUALIFICATIONS:

• Some training and experience in a similar position or a combination of relevant training and experience an asset.
• Knowledge of harm reduction principles, crisis de-escalation strategies, and violence prevention protocols.
• Knowledge of and/or experience with people who are experiencing homelessness and homelessness related issues.
• Knowledge and experience working with trauma and crisis management.
• Knowledge of First Nations culture an asset.
• Holds or willing to obtain First aid & CPR, Non-Violent Crisis Intervention, Naloxone training, Food Safe.

SKILLS AND ABILITIES:

• Proficient computer skills, including working knowledge of Microsoft Office applications (Word, Excel, Outlook) and general computer literacy for documentation, email communication, and data entry.
• Able to effectively engage with multi-barrier adult clients; employ crisis intervention skills and active listening skills.
• Ability to support tenants with daily living skills, including cleaning, and maintaining safe program spaces.
• Skilled in building respectful, inclusive, and supportive relationships with residents.
• Ability to monitor program spaces and respond appropriately to health, safety, or behavioral concerns.
• Strong communication skills to interact effectively with tenants, staff, and external service providers.
• Teamwork skills to follow guidance and direction from the Site Manager, and collaborate with colleagues.
• Physical ability to perform facility tasks, including room setup, cleaning, and lifting up to 10 kg.
• Apply solid personal boundaries and limit setting.

ADDITIONAL REQUIREMENTS:

• Must be legally authorized to work in Canada
• Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
• Undergo a Criminal Record Check
• Possess a valid Class 5 Driver’s License.

The Smithers Community Services Associations ensures equitable, objective hiring processes based on merit. Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas.

REVISED DATE: November 2026

ID: JD-2026-004