Posted 9 days ago
Systems Support Coordinator
@ Regional Municipality of Durham
Whitby, Ontario
Overview
The Regional Municipality of Durham is hiring four System Support Coordinators at Regional Headquarters in Whitby, Ontario, to provide hands-on hardware and software support at the Tech Connect walk-in centre and assist with system and application maintenance. The role is full-time, on a rotating on-call schedule, at Salary Grade 4 ($37.86 to $42.07 per hour).
Responsibilities:
- Provide walk-in technical support at Tech Connect
- Troubleshoot hardware and software issues for end-users
- Assist with imaging, updates and patches through SCCM
- Set up new hardware and A/V equipment in committee rooms
- Collaborate with external vendors on issues
Requirements summary:
- Diploma in computer systems technician or equivalent experience
- Basic desktop and peripheral support experience
- Familiarity with Windows 10/11, Office 365 and SCCM 2012
- Strong customer service and communication skills
- Valid Class G licence and reliable vehicle
- Willingness to join a rotating on-call schedule
Tools & skills
Source and dates
Source type not verified · peoplesoft
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: minimal |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Driver’s licence | required, own vehicle |
| Encouraged to apply | Indigenous peoples, Racialized people, Women, People with disabilities, 2SLGBTQ+ |
| Education | College diploma (required) |
| Fields of study | Computer Systems Technician |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Regional Municipality of Durham
| Field | Value |
|---|---|
| Open jobs on Jobsy | 16 |
The Region of Durham is committed to advancing equity, diversity and inclusion within our organization and the communities we serve. We welcome and encourage applications from people who are Indigenous, racialized persons, women, persons with disabilities, members of LGBTQ2S+ communities, and others who may contribute to the further diversification of our workforce, including those who experience systemic barriers.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodation will be provided throughout the recruitment process upon request, based on any Code-protected ground.
Vacancies: Four (4). Located at Regional Headquarters, Whitby, Ontario.
Reporting to the Supervisor, Service Delivery
The System Support Coordinator will:
- Work as part of a dynamic team to provide a positive customer service experience for CS-IT clients
- Assist users at Tech Connect, the department's walk-in support center, by troubleshooting technical issues, answering inquiries, and providing hands-on support for hardware and software
- Provide technical assistance to end-users, ensuring the effective functioning of hardware and software
- Help diagnose and resolve basic client hardware and software issues, escalating more complex problems as needed
- Support clients in using their computing environment
- Assist with the installation, configuration, and maintenance of systems and applications, including upgrades and testing
- Assist with reimaging machines and applying software updates and patches
- Help configure and set up new hardware, including peripherals and performing routine maintenance
- Follow established technical standards and procedures
- Collaborate with external vendors and service providers to resolve issues as required
- Assist in managing desktop images and software packages delivered through SCCM
- Support the setup of A/V equipment in committee rooms and help troubleshoot A/V issues
- A diploma in Computer Systems Technician or related discipline or equivalent combination of education and experience
- Basic experience in providing technical support and maintenance for desktop hardware, printers, and peripherals
- Familiarity with Windows 10/11, Microsoft Office 365, and System Center Configuration Manager (SCCM) 2012
- Strong customer service and communication skills
- A willingness to learn and collaborate within a team environment
- Basic problem-solving and analytical skills with an eagerness to develop technical expertise
- Ability to work both independently and under supervision
- Willingness to participate in a rotating on-call schedule
- Capacity to foster mutual understanding in intercultural and interdepartmental interactions
- A valid Class 'G' driver's license and access to a reliable vehicle
CUPE 1764 Salary Grade 4
This position is with Salary Grade 4 and will be paid at the following hourly rates:
- Start: $37.86 - Six Month: $39.97 - Job: $42.07
All applicants are expected to comply with the Region of Durham's Code of Ethics and Code of Conduct Policies throughout the recruitment process. Proof of education, qualifications and any other job bona fide requirements will be required prior to start date.
Come find a home where exciting and rewarding careers are balanced with your lifestyle. We thank all applicants; however, only those being considered will be contacted. Please apply online (www.durham.ca) no later than midnight (Eastern Standard Time) on the closing date indicated on the Job Posting.
The Region of Durham is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If contacted for an employment opportunity and you require accommodation, or if this information is required in an accessible format, please contact us at: [email protected] and a Recruiter will provide appropriate assistance pursuant to the Region's Accommodation and Accessibility policies. Please note that resumes should not be sent to [email protected].
Follow us on social media @RegionofDurham
The Region of Durham may utilize artificial intelligence to assist in the preliminary assessment of applicant qualifications and submitted materials. These tools are used for the purpose of supporting and enhancing an evaluation by a human decision-maker and any information provided by AI to a human decision-maker is not determinative. Final decisions are made solely by authorized human decision-makers.
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