Posted last month
T&S Investigator
@ Clipboard
Remote in Canada
Overview
Clipboard is hiring a Trust & Safety Analyst to manage platform safety incident reports end to end, from investigation through removing bad actors. The role is full-time and remote-first, and the posting describes a fast-paced startup with a multi-stage hiring process.
Responsibilities:
- Investigate safety incidents end-to-end and deliver customer-focused resolutions
- Classify incidents, assess severity, and make deactivation decisions
- Develop safety initiatives, tools, and processes
- Shape marketplace safety norms through policy recommendations
- Monitor safety metrics and analyze trends
Requirements summary:
- Resolve customer incidents with empathy and sound judgment
- Exceptional written and verbal communication skills
- 3+ years in a customer-facing role preferred
- 3 to 5 years in clinical, trust and safety, risk, or compliance preferred
- LVN or RN is a big plus
Tools & skills
Source and dates
Employer career site / ATS feed · ashby
- Employer posting date
- 2026-10-13
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Legal & compliance |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | LVN, RN |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Clipboard
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
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Full company description
Our Why: At Clipboard, our mission is to uplift as many communities as possible. We do this by connecting healthcare professionals with the workplaces that need amazing workers, helping people achieve financial stability for themselves and their families while providing essential care to people all across the U.S. Our How: Clipboard is an app-based marketplace where workplaces post calls for help and workers answer. Every year, we help hundreds of thousands of workers fill millions of shifts across the U.S. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more. Our Team: Founded in 2016, we are a remote-first team of over 1,000 people working to uplift communities across the country. Today, healthcare facilities and schools are understaffed, which can result in poor patient care, student outcomes, and employee burnout. Meanwhile, local professionals have time and want to pick up extra shifts. These two parties don’t know each other and aren’t sure if they can work together (licenses, qualifications, or even trust might get in the way). Clipboard exists to solve this problem.
- LinkedIn followers
- 78,131
- People associated on LinkedIn
- 3,552
- Reported office locations
- San Francisco, California, US
- Business categories
- Health Care
- Marketplace
- Medical
- Other recorded names
- Clipboard
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 94,120,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Our Why: At Clipboard, our mission is to uplift as many communities as possible. We do this by connecting healthcare professionals with the workplaces that need amazing workers, helping people achieve financial stability for themselves and their families while providing essential care to people all across the U.S. Our How: Clipboard is an app-based marketplace where workplaces post calls for help and workers…
| Field | Value |
|---|---|
| Industry | Internet Marketplace Platforms |
| Company size | 501-1,000 employees |
| Headquarters | San Francisco, California |
| Organization type | Privately Held |
| Year founded | 2016 |
| Open jobs on Jobsy | 5 |
| View page |
About Clipboard
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
This role is open to nurses!
Role Overview
The Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes: providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.
What You’ll Do
Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.
Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions.
Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity.
Shape and uphold marketplace safety norms through clear policy development/recommendations.
Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes.
Assess safety and compliance risks; design strategies to close gaps and prevent recurrence.
Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements.
Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally.
Continuously improve the incident reporting and investigation workflow.
Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences.
Stay current on product updates to ensure accuracy and consistency across safety operations.
What We’re Looking For
Ability to resolve customer incidents with empathy and action
Impeccable judgement and ability to make tough decisions
Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience
Possess an “I can handle anything” mentality and extremely sound judgement in ambiguous situations
Ability to identify potential risks and effectively diffuse situations
Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission
Self-motivated, able to work independently and stay organized
Detail-oriented
Ethical and unbiased integrity and decision-making abilities
Preferred:
3+ years in a customer-facing role.
3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields.
LVN or RN is a big plus
Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.
Why Join Clipboard?
We are remote-first, giving you the flexibility to work with us from many places.
Fast-paced startup environment. Join a company that values curiosity, independence, and growth.
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our customers on both sides of the marketplace.
Hiring Process
Application
Case Study
Case Study Interview
Interview with Head of Trust and Safety
Interview with Head of Operations
Offer
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
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