First seen by our source: 24 days ago
Team Lead Customer Service (Part-Time)
@ Follett Corporation
Fredericton, New Brunswick
Overview
Follett Corporation is hiring a part-time Team Lead Customer Service to coordinate store team members, handle cash operations and customer issues, and open or close the store. The role works closely with the Store Manager and requires a flexible schedule including evenings and weekends. Pay is $12.00 to $24.33 per hour.
Pay:
$12–$24.33 an hour
Responsibilities:
- Lead daily work of store team members
- Process sales, refunds and cash handling
- Balance cash drawers and enforce cash policies
- Train new employees and enforce policies
- Process website orders and maintain the store
Requirements summary:
- 1-3 years of relevant experience
- Associate's degree or equivalent preferred
- Flexible schedule including evenings and weekends
- Able to lift 25-50 pounds and stand for long periods
- General computer skills
Tools & skills
Source and dates
Source type not verified · adp-myjobs
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Retail |
| Experience | 1+ years |
| Manages people | Yes |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 50 lb · computer low |
| Languages | English |
| Education | College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Follett Corporation
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
For more than 146 years, Follett has been a trusted partner to preK-12 schools, colleges and campus bookstores, taking care of the critical details that make it easier for schools to run, teachers to teach, students to learn and fans to celebrate. A leading provider of education technology, services and physical and digital content, Follett currently works with 80,000 schools and operates more than 1,250 local campus stores and 1,600 virtual stores.
- LinkedIn followers
- 25,097
- People associated on LinkedIn
- 1,320
- Reported office locations
- 3 Westbrook Corporate Center, 200, Westchester, Illinois 60154, US
- 1340 Ridgeview Drive, McHenry, Illinois 60050, US
- 1433 Internationale Parkway, Woodridge, Illinois 60517, US
- 150 Executive Center, Greenville, South Carolina 29615, US
- 75 Sgt Wm B Terry Drive, Hingham, Massachusetts 02043, US
- 268 Summer Street, 502, Boston, Massachusetts 02210, US
- 2550 West Tyvola Road, 300, Charlotte, NC 28217, US
- 1120 U.S. Route 22 East, Bridgewater, NJ 08807, US
- 251 Mt. Olive Church Road, Commerce, GA 30599, US
- 501 S. Gladiolus Street, Momence, IL 60954, US
- 1160 Trademark Drive, 111, Reno, NV 89521, US
- 875 Greentree Road, 678, Pittsburgh, PA 15220, US
- 4805 S. Colony Blvd., 102, The Colony, TX 75056, US
- Business categories
- Training
- Higher Education
- E-Commerce
- Retail Technology
- Language Learning
- Education
- Retail
- Other Retail Shops
- Retail and wholesale
- Other recorded names
- Follett
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
For more than 146 years, Follett has been a trusted partner to preK-12 schools, colleges and campus bookstores, taking care of the critical details that make it easier for schools to run, teachers to teach, students to learn and fans to celebrate. A leading provider of education technology, services and physical and digital content, Follett currently works with 80,000 schools and operates more than 1,250 local…
| Field | Value |
|---|---|
| Industry | Education Administration Programs |
| Company size | 10,001+ employees |
| Headquarters | Westchester, Illinois |
| Organization type | Privately Held |
| Open jobs on Jobsy | 8 |
| View page |
Position Overview
The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure.
Responsibilities
- Leads the work activities of department team members, PT, and Temporary including:
- Ensures shelves and other displays are stocked, restocked, and maintained according to company standards.
- Ensures markups or markdowns are taken according to company directives.
- Greets and assists customers with inquiries and purchases, utilizing the cash register to process payments and refunds, and resolves escalated customer issues.
- Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
- Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures, including cash, checks, and credit/debit cards.
- Coordinates team members' work activities, including training new employees. Ensures team members understand and follow Corporate and store policies and procedures.
- Receives and verifies orders and completes store reports.
- May be a key holder responsible for opening and/or closing the store.
- Understands and processes website orders, including picking merchandise and shipping orders.
- Maintains neat and clean store and work areas.
- May assist other team members with completing the work of the department.
- Performs other duties as assigned.
Follett Higher Education is a drug-free workplace environment.
Pay Range
$12.00-$24.33/hour
- 1-3 years of relevant experience
- Associate's Degree or equivalent preferred.
- Willingness to work a flexible schedule including evening and weekend hours.
- Able to consistently walk and stand; able to lift 25-50 pounds; ability to move merchandise using proper equipment.
- General Computer Skills
Journal
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