First seen by our source: just now
Team Leader - Assistance Services
@ Global Excel Management
Requirements summary:
- Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
- The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)
- What skills and experience are we looking for?
- University or college degree preferred;
- A minimum of 2 years of leadership experience is required.
- 2+ years of Global Excel experience preferred;
Source and dates
Employer career site / ATS feed · icims
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-09
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Global Excel Management
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A global expert in health risk management solutions. Un expert mondial en solutions de gestion des risques sanitaires.
Full company description
Global Excel is a full-service provider of global healthcare risk management solutions. Global Excel, together with its subsidiaries based in Canada, USA, Mexico, Europe, Africa, and Asia, offers a complete range of risk mitigation, cost containment, claims management and medical assistance services to over 1800 clients located in more than 90 countries around the world. As a group, Global Excel will manage approximately 420,000 inpatient, outpatient and non-medical cases per year and processes in excess of $1.95B USD in healthcare claims annually. The Global Excel family encompasses over 1500 employees internationally located in Sherbrooke, Canada, in Windsor, Canada, Miami, USA, Mexico City, Mexico, Europe and Africa, as well as Jakarta, Indonesia. Gestion Global Excel Inc. est un fournisseur de solutions globales complètes dans la gestion des risques associés aux soins de santé. Global Excel et ses filiales, dont les bureaux se situent au Canada, aux États-Unis, au Mexique, en Europe, en Afrique et en Asie, offrent une gamme complète de services d’atténuation des risques, de contrôle des coûts, de gestion des réclamations et de services d’assistance médicale à plus de 366 clients répartis dans plus de 90 pays à travers le monde. En tant que groupe, Global Excel gère près de 360 000 cas médicaux et non médicaux annuellement, et ce, en milieu hospitalier et en consultation externe. Notre entreprise traite plus de 1,9 milliard de dollars US en réclamations associées aux soins de santé par an. La famille Global Excel emploie plus de 900 employés aux quatre coins du monde situés à Sherbrooke, Canada; à Windsor, Canada; à Miami, États-Unis; à Mexico, Mexique; en Europe; en Afrique ainsi qu'à Jakarta, Indonésie.
- LinkedIn followers
- 13,944
- People associated on LinkedIn
- 971
- Reported office locations
- 73 Queen Street, Sherbrooke, Quebec JIM 0C9, CA
- Business categories
- Health Care
- Health Insurance
- Insurance
- Insurance Carriers
- Other recorded names
- Global Excel Management
- Global Excel Management Inc.
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Global Excel is a full-service provider of global healthcare risk management solutions. Global Excel, together with its subsidiaries based in Canada, USA, Mexico, Europe, Africa, and Asia, offers a complete range of risk mitigation, cost containment, claims management and medical assistance services to over 1800 clients located in more than 90 countries around the world. As a group, Global Excel will manage…
| Field | Value |
|---|---|
| Industry | Insurance |
| Company size | 1,001-5,000 employees |
| Headquarters | Sherbrooke, Quebec |
| Organization type | Privately Held |
| Year founded | 1996 |
| Open jobs on Jobsy | 14 |
| View page |
Job Description
Are you a collaborative leader with a passion for coaching, developing people, and driving results? Do you enjoy working in a dynamic environment where no two days are the same? We would love to meet you!
As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help ensure exceptional service delivery while contributing to the achievement of departmental and organizational goals.
What does your typical day look like?
- Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing communication;
- Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
- Manage escalated claimant situations and collaborate with internal stakeholders to ensure timely and effective resolution;
- Monitor service levels, quality standards, and operational results, taking corrective action when required to achieve departmental objectives;
- Support workforce planning activities, including scheduling, staffing needs, and intraday operational adjustments;
- Partner with the Assistant Director and other leaders to support strategic initiatives, implement process improvements, and contribute to employee engagement and retention;
- The successful candidate must be able to work from the Montreal office on a regular basis. (Sherbrooke-based candidates may also be considered.)
What skills and experience are we looking for?
- University or college degree preferred;
- A minimum of 2 years of leadership experience is required.
- 2+ years of Global Excel experience preferred;
- On-call and shift work may be required;
- English/French bilingualism is required;
- Global Excel Assistance Services department systems, processes, workflows;
- Contact center leadership practices;
- Travel insurance underwriting / policy knowledge;
- Global Excel operational knowledge (software & systems, HR processes, payroll/accounting, IT, etc.)
- Strong decision-making skills;
- Excellent communicator;
- Ability to multi-task and manage competing priorities;
- Ability to coach and lead in a team environment;
- Ability to escalate and/or collaborate when needed.
When you apply:
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
We offer you
- Global Excel offers more than a position;
- We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
- A professional future with opportunities for development, growth, and advancement;RRSP Match program;
- Financial assistance to employees who wish to continue their education;
- Work/life balance, health and wellness initiatives including an excellent EAP program;
- Employee engagement programs that focus on fitness, food, and fun.
To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:
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