Posted 2 months ago
Team Leader, Call Center
@ Altasciences Company Inc
Montréal, Quebec
Overview
Altasciences Company Inc is hiring a full-time Team Leader for its Call Center in Montreal to oversee the Participant Recruitment Agent team on shift. The role recruits and pre-screens clinical trial volunteers, mentors agents and reports performance, with on-site work and weekend availability required. Fluency in English is an essential requirement.
Responsibilities:
- Superviser et encadrer l'équipe des agents de recrutement
- Répondre aux appels et demandes des volontaires
- Prétrier les volontaires selon leur admissibilité
- Planifier les rendez-vous de sélection
- Assurer la conformité aux protocoles et aux BPC
Requirements summary:
- Diplôme d'études secondaires exigé, baccalauréat préféré
- Au moins 1 an d'expérience en centre d'appels
- Excellente maîtrise du français et de l'anglais
- Orientation service à la clientèle
- Capacité à travailler dans un environnement rapide
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-08-30
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Customer service |
| Experience | 1+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required), Bachelor’s degree (preferred) |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Wellness, Transit support, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Altasciences Company Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Quicker go/no-go decisions with integrated preclinical, clinical, bioanalytical, manufacturing, and CRO services.
Full company description
Outsourcing made easy with a one-stop solution to early-phase drug development. We are an integrated drug development solution company, offering pharmaceutical and biotechnology companies a proven, flexible approach that removes the need for multiple service providers during the early stages of drug development. Whether for one study or an end-to-end program, we help you reach critical decision-making milestones sooner by improving speed and ease from lead candidate selection to clinical proof of concept, and beyond. When partnering with Altasciences, you can experience up to 40% in time savings thanks to our integrated, one-stop solution offering. We strive to create a true partnership with our clients, our partners, and our colleagues that enables a mutually supporting relationship built on a combination of excellent science and solid communication. Helping sponsors get better drugs to the people who need them, faster, for over 30 years. Our full-service offering is always tailored to your specific research needs: - Preclinical research - Clinical pharmacology - Drug formulation - Manufacturing and analytical services - Bioanalysis - Program management - Medical writing - Biostatics - Data management - And so much more!
- LinkedIn followers
- 43,874
- People associated on LinkedIn
- 1,911
- Reported office locations
- 575 Boulevard Armand-Frappier, Laval, Quebec H7V 4B3, CA
- 1200 Avenue Beaumont, Montreal, Quebec H3P 3P1, CA
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- Business categories
- Health Care
- Medical Device
- Wellness
- Biotechnology
- Medical
- Other recorded names
- CareAbout
- Altasciences
- Specialties
- Clinical Research
- Clinical Trials
- Phase I-II
- Human Abuse Liability & Abuse Potential
- Early Cardiac Safety & TQT
- Biosimilars
- Bioanalytical Laboratory
- Analytical Services
- Toxicology Study
- CDMO
- Safety Pharmacology
- Preclinical Study
- GLP / Non-GLP Study
- IND-Enabling
- NDA Submission
- LCMS and LBA
- Small and Large Molecule Bioanalysis
- Research Support Services
- Medical Writing
- Clinical Project Management
- and Pharmaceutical Manufacturing
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Outsourcing made easy with a one-stop solution to early-phase drug development. We are an integrated drug development solution company, offering pharmaceutical and biotechnology companies a proven, flexible approach that removes the need for multiple service providers during the early stages of drug development. Whether for one study or an end-to-end program, we help you reach critical decision-making milestones…
| Field | Value |
|---|---|
| Industry | Research Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Laval, Quebec |
| Organization type | Privately Held |
| Year founded | 1995 |
| Specialties | Clinical ResearchClinical TrialsPhase I-IIHuman Abuse Liability & Abuse PotentialEarly Cardiac Safety & TQTBiosimilarsBioanalytical LaboratoryAnalytical ServicesToxicology StudyCDMO |
| Open jobs on Jobsy | 28 |
| View page |
About The Role
The Team Leader, Call Center will oversee the Participant Recruitment Agent team during their shift; provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility for clinical trial screening. The Team Leader, Call Center will ensure all tasks performed are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.
What You'll Do Here
Ensure the confidentiality of clinical trial participants and sponsors is respected.
Maintain and advocate a high level of customer service and quality within the department.
Act as a mentor and coach to the Participant Recruitment Agent team.
May create screening appointments.
Assist in the training of Participant Recruitment Agent team members.
Provide departmental supervisors/managers with feedback for performance reviews.
May monitor call volumes and participant management software to ensure call and web applications are being handled in a timely fashion.
Prepare and distribute call lists to the Participant Recruitment Agent Team.
May update clinical trial targets and share with the Participant Recruitment Agent team as necessary.
May obtain, track and/or treat volunteer complaints.
Answer in-coming calls and internet applications from clinical trial volunteers.
May create or assist in creating staffing schedules.
Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.
May confirm participant statuses and prepare/send check-in lists for clinical operations teams.
Schedule screening and/or other clinical trial related appointments.
Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.
What You'll Need to Succeed
High School Diploma completed, college degree preferred.
Minimum of 1 year experience in a call center environment.
Excellent communication skills in French and English.
Customer service focused.
Able to work in fast-paced environment.
Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of Team Leader, Call Center including, but not limited to, for the following reasons:
The requirement to have study protocols, designs and clinical research documents written and documented in English as required by industry regulatory agencies.
What We Offer
Availability to work during the week-end.
On site position at our Montreal site (1100 Beaumont).
Accessible by public transportation (Metro L' Acadie), Free parking for employees.
Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.
Altasciences’ Benefits Package Includes:
Health/Dental/Vision Insurance Plans
RRSP with Employer Match
Paid Vacation and Holidays
Paid Sick and Bereavement Leave
Employee Assistance & Telehealth Programs
Altasciences’ Incentive Programs Include:
Training & Development Programs
Employee Referral Bonus Program
Annual Performance Reviews
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