Posted 13 months ago
Team Manager - Toronto (Future Opportunities)
@ Tiffany
Toronto, Ontario
Overview
Tiffany is hiring a Team Manager for its Toronto store to lead sales, operations and security teams and to cover store oversight when the Director is absent. The role centres on hitting sales targets, coaching staff and delivering a client-centric luxury experience. The posting states a salary range of $90,000 to $126,000 per year, plus bonus and sales incentives, and requires non-traditional hours including weekends and holidays.
Pay:
$90,000–$126,000 a year
Responsibilities:
- Lead and motivate the team to meet store sales targets
- Manage client relationships and drive client development
- Coach staff and elevate the Tiffany Experience Index
- Recruit, train and retain high-performing talent
- Ensure operational efficiency and compliance with internal controls
Requirements summary:
- 3+ years of retail or luxury store management experience
- Proven sales generation and results track record
- Flexibility for non-traditional hours, including weekends and holidays
- Proficiency with Microsoft Office and POS systems
- College or university degree preferred
- GIA or gemology coursework preferred
Tools & skills
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2025-10-02
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Experience | 3+ years |
| Management experience | 3+ years |
| Manages people | Yes |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Encouraged to apply | People with disabilities |
| Education | Bachelor’s degree (preferred) |
| Perks mentioned | Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Tiffany
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Expertly crafting jewelry for the world’s greatest love stories since 1837.
Full company description
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
- LinkedIn followers
- 1,226,961
- People associated on LinkedIn
- 10,613
- Reported office locations
- 727 5th Ave, New York, New York 10022, US
- 15 Sylvan Way, Parsippany, New Jersey 07054, US
- 730 N Michigan Ave, Chicago, IL 60611, US
- 727 5th Ave, New York, NY 10022, US
- Business categories
- Jewelry
- Precious Metals
- Service Industry
- Other recorded names
- Tiffany & Co.
- Tiffany
- Specialties
- Luxury Retailer
- Business Gifting
- and Customized Awards and Trophies
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman…
| Field | Value |
|---|---|
| Industry | Retail Luxury Goods and Jewelry |
| Company size | 10,001+ employees |
| Headquarters | New York, New York |
| Organization type | Public Company |
| Year founded | 1837 |
| Specialties | Luxury RetailerBusiness Giftingand Customized Awards and Trophies |
| Open jobs on Jobsy | 15 |
| View page |
Overview
The Team Manager will support the Director in leading and developing sales, operations, and security teams to meet and exceed sales targets and elevate the Tiffany store experience. They will assume oversight for the store when the Director is not present. A dynamic, attentive, and inspiring leader, they mentor the team and act as a Guest Experience Manager, ensuring unsurpassed client service.
Key Accountabilities
Sales
Deepen the relationship with our clients to achieve and exceed sales target, product category sales targets, and relevant KPIs.
- Manage and motivate the team to consistently achieve or exceed store sales target.
- Drive client development activities among individual team members to cultivate new and existing clients.
- Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
- Drive business through key product pillars and KPIs.
Service
Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:
- Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
- Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are delivered at all times.
- Optimize hospitality and store amenities to create unique experiences.
- Take action on TEI performance and client feedback to improve customer service.
Talent
Attract, hire, and retain top talent to cultivate a climate of high performance.
- Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
- Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent
- Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
- Leverage training and development offerings to effectively support growth and development to drive performance.
Operational Excellence
Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
- Ensure exceptional operational support to drive sales and service.
- Manage efficient back of the house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices.
- Ensure compliance with all internal control procedures.
Required Qualifications
- Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience
- Proven track record in sales generation, managing the achievement of sales results.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
- Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
Preferred Qualifications:
- A college/university degree.
- Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
The hiring range for this position is $90,000 - $126,000 per annum. The rate of pay offered will be dependent upon candidates' relevant skills and experience. Retail Management are also eligible for bonus and sales incentives.
Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us at [email protected] to let us know and we will work with you to meet your needs. We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.
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