Technical Account Manager/ Client Partner(Digital Transformation)

Location: Chicago/ Mississauga

Experience : 10+ years

Customer Focus:

1. Keep up to date with industry and market trends across regions and accounts. Understand where the global and regional opportunity exists within each account.
2. Be the expert to our customers. Exhibit deep and up-to-date knowledge of Royal Cyber Sales Solutions offerings, including use cases or case studies – (Sales Navigator, Sales Insights) and communicate the benefits of new offering, services, products, features and enhancements aligned to the customer’s goals and objectives.
3. Underpinned by VEM (Value Engagement Methodology), develop, and build trusted relationships, focused on co-creating long-term value for our customers.
4. Closely partner with internal sales, practice, and x-functional teams to provide high-quality multi-threaded customer engagement and activities to drive adoption and usage of the solutions they invested in.
5. Build multi-year global strategy and execution plans for your named accounts incorporating - key decision makers, regional approach, buying processes, current investment, product utilization and new revenue opportunities.
6. Negotiate and close all orders with the larger LinkedIn investment in mind and facilitate post-contract engagement and support to ensure value is delivered on an ongoing basis.

Leadership

1. Establish trusted executive level relationships with Managers, Directors, Senior Directors, VP, EVPs, GMs, CROs, CMOs, COOs, and other CXO level client leaders based on an ability to provide LinkedIn and industry insights.
2. Partner with your Relationship Manager to agree upon account goals, strategies and tactics for growth and then jointly build territory and account plans with input from x-functional partners.
3. Business predictability and opportunity management. Use CRM to track opportunities and activities, documenting close plans with key milestones.
4. Excellence in execution. Establish regular Pod cadence to maintain ongoing communication and alignment with your Relationship Manager, regional teams and x-functional partners.
5. Proactively share your successful selling strategies and lessons learned with the broader Key AM team on a regular basis.

LinkedIn Regional/Corporate:

1. Leverage executive relationships and executive sponsors to deepen LinkedIn’s , existing and expand relationships with clients.
2. Contribute to Revenue growth for the existing accounts and retain/grow the existing revenue.
3. Represent both market trends and client need to the Head of Key Accounts, relevant the Product teams to ensure we are both serving current needs well and evolving our portfolio to identify future client needs.

Basic Qualifications

1. 10+ years’ experience managing Global Account and selling to Directors, VP’s, EVPs and CXOs of global/multi-national companies.

Preferred Qualifications

1. Excellent collaboration, communication, and analytical skills.
2. Strong coaching, commercial and negotiations skills
3. Experience managing enterprise accounts net new and renewal environments.
4. Demonstrated ability to execute on account strategy plans, structure complex deals, and build long-term client relationships.