Posted 4 months ago
Technical Advisor II
@ Centre
Sherbrooke, Quebec
Overview
Sherweb is hiring a Technical Advisor II at its Sherbrooke office for a full-time role supporting clients of its cloud-based business IT services. The work is phone, email and chat technical support, resolving product issues and guiding customers through service configuration. A base salary of $37,000 to $52,900 per year is stated, with bilingual French and English required.
Pay:
$37,000–$52,900 a year
Responsibilities:
- Offrir du soutien technique par téléphone, courriel ou clavardage
- Analyser et résoudre les problèmes techniques liés aux produits
- Guider les clients dans la configuration des services
- Documenter les problèmes dans les systèmes de billetterie
- Partager ses connaissances avec les collègues
Requirements summary:
- Diplôme d'études secondaires avec un intérêt marqué pour l'informatique
- Expérience en service à la clientèle
- Bilinguisme français et anglais, parlé et écrit
- Connaissances de base des applications Windows
- Capacité à vulgariser les concepts techniques
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-07-09
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required), College diploma (preferred) |
| Fields of study | Computer science |
| Perks mentioned | Generous paid time off, Flexible hours, Paid training, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Centre
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
- People associated on LinkedIn
- 13
- Other recorded names
- Centre Inc.
- Centre Inc.
- Centre, Inc.
| Field | Value |
|---|---|
| Industry | Non-profit Organizations |
| Headquarters | Fargo, North Dakota |
| Open jobs on Jobsy | 8 |
| View page |
Location: Sherbrooke office
Here's what we do and why we do it
We simplify business IT with cloud technology so clients can focus on what matters—making people’s lives better. Learn more : www.sherweb.com/about/.
Here's how you will contribute to the success of the company
- Assist and provide technical support by phone, email or chat.
- Analyze and resolve technical issues related to our products and services.
- Lead customers through service configurations.
- Provide a very high customer service level.
- Deliver and follow up on problem resolutions and customer satisfaction.
- Proactively and comprehensively document customer issues in ticketing systems.
- Collaborate as a technical resource and share knowledge with others.
- Resolve technical issues for customers: identify the causes, support the client remotely, find and carry out solutions.
- Confront new technical issues every single day and be the contact person to solve them.
- Use your solid customer service skills. We always put our partners' happiness first.
- Carry out all other related tasks per the job’s evolution and departmental needs.
Here's what you need to have and master to get the job
- Highschool diploma, with a strong interest in IT;
- College diploma in computer science (an asset);
- Experience in customer service;
- Bilingual: French and English (spoken and written) essential
- Basic knowledge of Windows applications;
- Ability to vulgarize technical concepts;
- Fast-learning skills.
Benefits of working at Sherweb
Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.
A fast-paced work environment that adapts to you
- A friendly and diverse work culture with inclusion and equality at the heart of our actions
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Annual salary review based on performance
- Generous and caring colleagues of various professional and cultural backgrounds
A flexible total compensation offer
- Base salary between $ 37,000 and $52,900 per year
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- Flexible benefits plan that adapts to your needs
- Flexible savings fund options
- A monthly home internet allowance
Considerable growth opportunities
- A career path with opportunities to learn and grow
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.
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