Posted 17 days ago
Technical Applications Specialist
@ Express Employment Professionals
Ottawa, Ontario
Overview
Express Employment Professionals is hiring a Technical Applications Specialist for its client to support medical laboratories across Canada with specialty diagnostic equipment. The role covers product demonstrations, installations, on-site and virtual customer training, and post-sale troubleshooting, with up to 25% travel. The salary is $50,000 to $60,000 per year, Monday to Friday, 9:00am to 5:00pm.
Pay:
$50,000–$60,000 a year
Responsibilities:
- Product demonstrations and pre-sales technical support
- Equipment installations and customer onboarding
- On-site and virtual training for lab and clinical users
- Post-sale troubleshooting and issue resolution
- Customer feedback to manufacturers and product teams
Requirements summary:
- Bachelor's in health or life sciences, or MLT diploma
- Fluent English, verbal French
- Strong training and presentation skills
- Strong problem-solving and analytical skills
- Medical device or medical laboratory experience an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-21
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Allied health |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: minimal · ground: moderate |
| Work setting | Client sites, Laboratory, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English, French |
| Licences & certifications | MLT |
| Education | Bachelor’s degree (required), Trade certificate (preferred) |
| Fields of study | Health Sciences, Life Sciences |
| Perks mentioned | Generous paid time off, Retirement plan, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Express Employment Professionals
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
To help as many people as possible find good jobs by helping as many clients as possible find good people.
Full company description
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in Oklahoma City, and a network of sales and support teams internationally. Express Employment Professionals, our flagship franchise, has more than 870 franchise locations and began franchising in 1985 to deliver staffing support and human resource services through a network of franchise office owners. Express helps people find good jobs and companies find good people, and offers a full range of employment solutions, including evaluation hire, temporary staffing, professional search, and human resources for businesses around the globe. Focusing on a wide range of positions, Express' long-term goal is to put a million people to work annually.
- LinkedIn followers
- 189,455
- People associated on LinkedIn
- 14,384
- Reported office locations
- 9701 Boardwalk Boulevard, Oklahoma City, OK 73162, US
- Other recorded names
- Express Employment International Headquarters
- Express Employment International
- Specialties
- professional
- administrative
- commercial
- employment
- jobs
- staffing
- personnel
- career
- hiring
- workforce
- placement
- temporary
- human resources
- skilled trades
- direct hire
- light industrial
- and office services
- Profile identifies a recruitment agency
- Yes
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Oklahoma City, OK |
| Organization type | Privately Held |
| Year founded | 1983 |
| Specialties | professionaladministrativecommercialemploymentjobsstaffingpersonnelcareerhiringworkforce |
| Open jobs on Jobsy | 364 |
| View page |
We are seeking a customer-focused Technical Applications Specialist to join our client’s team. This role plays a vital part in ensuring an exceptional customer experience by supporting optimal product use through expert technical knowledge, training, and ongoing support.
The Technical Applications Specialist will provide responsive technical support for specialty diagnostic supplies and laboratory equipment to medical laboratories across Canada. The role includes partnering with customers and the sales team to deliver product demonstrations, providing post-sale and on-site support, resolving technical issues efficiently, and acting as a trusted link between clinical users and manufacturing partners to ensure customer needs are met.
Important: This is a technical support role focused on medical diagnostic equipment and customer training, not information technology (IT) support.
Duties may include, but are not limited to:
- Provide pre-sales technical support, including product demonstrations, presentations, and collaboration with sales teams to support business objectives
- Assist with equipment installations and ensure successful onboarding of new customers
- Deliver high-quality customer training and education—both on-site and virtually—for laboratory and clinical end-users on new and existing diagnostic equipment
- Provide post-sales technical support by troubleshooting issues, resolving customer concerns, and ensuring smooth implementation and ongoing product use
- Develop and maintain in-depth knowledge of product features, applications, and relevant industry trends to serve as a trusted technical subject matter expert
- Act as a customer advocate by gathering feedback and communicating insights to medical device manufacturers, marketing, and product development teams to support continuous improvement
- Build strong relationships with customers through clear communication, responsiveness, and a service-oriented approach
- Travel up to 25% to customer sites and company meetings, as required
Required Skills and qualifications:
- Bachelor’s degree in Health Sciences, Life Sciences, or a related field, or a Medical Laboratory Technologist (MLT) diploma; an equivalent combination of education and relevant experience will be considered
- Fluency in English with the ability to communicate verbally in French; written French is not mandatory
- Exceptional communication, presentation, and training capabilities, with the ability to engage diverse audiences
- Strong problem-solving skills and analytical thinking, with a proactive and solution-oriented approach
- Ability to work independently while effectively managing time, priorities, and frequent travel (up to 25%)
- Demonstrated customer-focused mindset with the ability to build and maintain strong professional relationships
- Previous experience with medical device instrumentation and/or within a medical laboratory environment is considered an asset
Perks and benefits:
- Growing team
- Generous benefits and RRSP matching
- Monthly office lunches and birthday celebrations
- Employee recognition initiatives
- Open-door policy with management
- Free food/snacks in the open lunchroom
- Paid sick days and 2 weeks’ vacation
The salary for this position ranges from $50,000 to $60,000 per year depending on experience.
Schedule: Monday to Friday – Hours are 9:00am to 5:00pm
If you are interested and believe you meet the specified qualifications, please reply to this ad with your Resume.
We thank all applicants for their interest in Express Employment Professionals; however, only those candidates selected for interviews will be contacted.
Express Employment Professionals is an Equal Opportunity Employer.
Our selection process includes AI-enabled tools for screening based on keywords and minimum qualifications. A human decides who moves forward.
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